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Csr 3 Jobs (NOW HIRING)

TriOptus LLC

Customer Service Rep - III

San Antonio, TX

$14.50 - $19.75/hr

To represent client in consumer litigation and other court matters, as well as adding value back ... Three or more years of relevant work experience in a Customer Service organization. * Experience in ...

Melwood

CUSTOMER SERV REP III (DA)

Washington, DC

$21.54/hr

The CSR III keeps customer and shipping files and submits a weekly report analyzing CSR III activity. Schedule Monday - Friday 7:30 a.m. - 4:00 p.m. The pay rate is $21.54 per hour. * Provide ...

TriOptus LLC

Customer Service Rep - III

Manhattan, NY

$17.75 - $24/hr

To represent client in consumer litigation and other court matters, as well as adding value back ... Three or more years of relevant work experience in a Customer Service organization. * Experience in ...

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How much do csr 3 jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for csr 3 in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a CSR 3?

A CSR 3, or Customer Service Representative Level 3, is an experienced customer service professional who handles complex customer inquiries, resolves escalated issues, and often mentors or supports junior staff. They typically have an in-depth understanding of company policies, products, and services, allowing them to manage more challenging situations. CSR 3s may also be responsible for training new hires, monitoring performance metrics, and contributing to process improvements within the customer service team.

What are the key skills and qualifications needed to thrive as a CSR 3 (Customer Service Representative Level 3), and why are they important?

To thrive as a CSR 3, you need advanced customer service skills, a solid understanding of company policies, and several years of relevant experience, often supported by a high school diploma or higher education. Familiarity with CRM systems, call center software, and ticketing platforms is typically required. Strong problem-solving abilities, patience, and effective communication skills help build rapport and handle complex customer issues. These skills are crucial for delivering high-quality support, resolving escalated concerns, and maintaining customer satisfaction.

What are the main responsibilities and challenges faced by a CSR 3 in a customer service team?

As a CSR 3, you’ll typically handle more complex customer inquiries and complaints, often serving as an escalation point for less experienced representatives. You may also be tasked with mentoring junior team members and providing feedback to help improve overall team performance. A key challenge in this role is balancing high-quality service with efficiency, especially when dealing with difficult or sensitive customer issues. Collaboration with supervisors and other departments is common to resolve multifaceted problems and ensure customer satisfaction.

What is the difference between Csr 3 vs Customer Service Representative?

AspectCsr 3Customer Service Representative
Required CredentialsHigh school diploma, relevant experienceHigh school diploma or equivalent, training provided
Work EnvironmentCall centers, customer support departmentsCall centers, retail, online support
Employer & Industry UsageTech, retail, telecom companiesVarious industries including retail, finance, tech
Common Search & ComparisonYesYes

The comparison between Csr 3 and Customer Service Representative shows that both roles typically require similar credentials and are found in comparable work environments across various industries. Csr 3 may denote a specific level or specialization within customer support teams, whereas Customer Service Representative is a broader term. Understanding these distinctions helps job seekers target the right roles based on their experience and career goals.

More about Csr 3 jobs
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What states have the most Csr 3 jobs? States with the most job openings for Csr 3 jobs include:
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Csr 3 jobs near you
Infographic showing various Csr 3 job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Technical Customer Service Representative III

Technical Customer Service Representative III

Pacer Group

Charlotte, NC • On-site

Contractor

Posted 19 days ago

Job description

Job Title: Technical Customer Service Representative III

Job Type: Hybrid (Remote/In-Office)
Location: Charlotte, North Carolina 28217
Duration: 3-Month Project (Potential to Extend)
Shift Timing: Mon to Fri (8:00 AM to 5:00 PM)
Interview Process: Virtual via Microsoft Teams

Position Summary:

  • We are seeking a Technical Customer Service Representative III to join our team in support of global corporate Travel & Expense (T&E) initiatives.
  • This individual will play a key role in the implementation and support of our corporate card programs and related systems, including Concur Expense, SAP, and Citibank Corporate Cards.
  • The successful candidate will work closely with the Sr. Manager, Global T&E and the Supervisor, Global Card & Expense, supporting a variety of tasks related to the implementation, customer service inquiries, communications, and administrative processes for our global T&E and Purchasing Card programs.

Key Responsibilities:

  • Assist with corporate card implementation activities across global markets, including:
  • Expansion of P-Card markets
  • Transition of legacy Evoqua employees to corporate card provider
  • Serve as a primary point of contact for customer service inquiries related to corporate card and T&E systems
  • Draft and distribute communications regarding card programs and expense policy updates
  • Provide administrative and system support for:
  • Concur Expense (Site Administration)
  • SAP Expense Modules
  • Citibank Corporate Card integration
  • Collaborate on the Concur Transformation Project, contributing to planning and system updates as assigned
  • Support internal teams with training, documentation, and onboarding as needed
  • Perform other duties and special projects as directed

Required Qualifications:

  • Bachelor’s Degree (BA or BS) in Business Administration, Finance, or a related field
  • Previous experience in corporate card programs (Citibank preferred)
  • Familiarity with SAP and Concur Expense platforms
  • Strong customer service and communication skills
  • Detail-oriented, with the ability to manage multiple tasks and deadlines
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)

Preferred Qualifications:

  • Experience with Concur Expense Site Administration
  • Previous experience working in a global or enterprise-level organization
  • Prior involvement in T&E system transformations or implementations
  • Admin Customer Service experience
  • Writing Skills