ZipRecruiter

Log In

1

Sr Csr Jobs (NOW HIRING)

VIXXO

Senior Customer Service Representative

Dallas, TX · On-site

$19 - $26.25/hr

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Dallas, TX. THE ROLE The Senior Customer Service representative is the liaison between the customer and Vixxo ...

Burjline Builders

Senior Customer Service Rep

Los Angeles, CA · On-site

$20.75 - $28.50/hr

We are seeking an experienced and customer-focused Senior Customer Service Representative to join our remote team. In this role, you will provide exceptional support to customers, resolve complex ...

Eaton

Senior Customer Service Representative

Glenolden, PA · On-site

$18.25 - $25.25/hr

The Senior Customer Service Representative plays a critical role in delivering exceptional customer experience and strengthening operational performance within the Customer Service organization.

Wieland

Sr. Customer Service Representative

Parsippany, NJ · On-site

$19.25 - $26.75/hr

Wieland is hiring a Sr. Customer Service Representative . The CSR will be responsible for providing superior customer service starting from inception of order through delivery of products, taking a ...

Wieland

Sr. Customer Service Representative

Parsippany, NJ · Hybrid

$70K - $88K/yr

Wieland is hiring a Sr. Customer Service Representative . The CSR will be responsible for providing superior customer service starting from inception of order through delivery of products, taking a ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsSr Csr Jobs

Sr Csr information

See salary details

$12

$23

$35

How much do sr csr jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for sr csr in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is a Sr CSR?

Sr CSRs, or Senior Customer Service Representatives, are experienced professionals who handle complex customer inquiries, resolve escalated issues, and often mentor junior staff. They typically work in call centers, retail, finance, or other industries where customer service is essential. Their responsibilities may include providing advanced support, training new employees, and ensuring high-quality service standards are met. Sr CSRs play a crucial role in maintaining customer satisfaction and loyalty.

How does a Sr CSR typically collaborate with other departments to resolve customer issues?

As a Senior Customer Service Representative (Sr CSR), you will often serve as a liaison between customers and various internal departments such as sales, technical support, or billing. You may need to escalate complex issues, coordinate with team leads, and ensure that customer concerns are addressed efficiently. Building strong communication channels and maintaining detailed records are crucial for timely resolution. This cross-functional collaboration not only streamlines the customer experience but also helps you develop a broader understanding of company operations.

What are the key skills and qualifications needed to thrive as a Sr CSR, and why are they important?

To excel as a Senior Customer Service Representative, you need strong communication skills, in-depth knowledge of customer service protocols, and typically a high school diploma or equivalent, with several years of relevant experience. Familiarity with CRM software, ticketing systems, and sometimes certifications like HDI or customer service training are commonly required. Excellent problem-solving abilities, patience, and leadership skills help you handle escalated issues and mentor junior staff. These skills ensure efficient resolution of complex customer needs and contribute to team performance and customer satisfaction.
More about Sr Csr jobs

What cities are hiring for Sr Csr jobs?

Cities with the most Sr Csr job openings:

What states have the most Sr Csr jobs?

States with the most job openings for Sr Csr jobs include:

What are popular job titles related to Sr Csr jobs?

For Sr Csr jobs, the most frequently searched job titles are:

Sr Csr jobs near you
Infographic showing various Sr Csr job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 93% Full Time, 3% Part Time, and 3% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Sr Customer Service Representative

Tukwila, WA • On-site

Genuine Parts Company
Retail • 10K+ employees
Learn more about Genuine Parts Companyexternal

$28.29 - $36.82/hr

Full-time

Medical, Retirement, PTO

Re-posted 21 days ago

Key responsibilities

  • Respond to customer inquiries regarding products, provide quotes, and handle order entry.

  • Place customer orders via various methods and expedite backorders as needed.

  • Build customer relationships to drive repeat business and support specific customer(s).

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

Job description

SUMMARY: Under general supervision, the Sr Customer Service Representative ensures customer expectations are accurately determined and are fully met. The Sr Customer Service Representative may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).
COMPENSATION: $28.29 - $36.82/Hour
JOB DUTIES :
  • Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May support specific customer(s).
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE
  • Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES
  • Reliability, organization, and attention to detail required.
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Strong computer skills.
  • Strong negotiation skills.
  • Basic product knowledge.

PHYSICAL DEMANDS:
LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What Genuine Parts Company employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply