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Director Of Customer Service Jobs (NOW HIRING)

Wholesale Floors LLC

Director of Operations

Phoenix, AZ · On-site

This position will mentor team members, find ways to increase the quality of customer service and ... Qualifications * 7+ years proven work experience as Director of Operations or similar role. * 7+ ...

THOMSON REUTERS

Director, Customer Trust

New York, NY · Hybrid

Join Thomson Reuters as a Director of Customer Trust within our CIO organization, where you will ... Work closely with Sales, Marketing, and Customer Service to articulate our trust initiatives to ...

Thomson Reuters

Director, Customer Trust

New York, NY · On-site

Join Thomson Reuters as a Director of Customer Trust within our CIO organization, where you will ... Work closely with Sales, Marketing, and Customer Service to articulate our trust initiatives to ...

Fidium

Senior Director, Customer Care

Pittsburgh, PA · On-site

Fidium Fiber is seeking a strategic leader to serve as Sr. Director of Customer Service, reporting to the Sr. Vice President of Customer Operations. This role oversees third-party vendor performance ...

4over

Director, Customer Relations

Columbus, OH · On-site

$140K - $170K/yr

SUMMARY: We're seeking a strategic and results-driven Customer Relations Director to lead and scale ... Accumulating PTO to be used after 90-days of continuous and active full-time service 4over is an ...

CommonBond

Director of Services

Saint Paul, MN · On-site

$37.06 - $55.59/hr

The Director of Services will work cooperatively across the Housing and Services team to ... Service delivery model development • In collaboration with Advantage Services Vice President ...

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Director Of Customer Service information

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$196.5K

How much do director of customer service jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director of customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of customer service do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What does a director of customer service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.

What are the key skills and qualifications needed to thrive as a director of customer service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What are some common challenges faced by a director of customer service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What does a director of customer service make?

A director of customer service typically earns a salary ranging from $70,000 to $150,000 annually, depending on the industry, company size, and location. They oversee customer service teams, develop policies, and ensure customer satisfaction, often requiring leadership skills and experience in customer support or management.
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Director Of Customer Service jobs near you
Infographic showing various Director Of Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Sales Associate of Customer Service

Uptown Cheapskate

Orem, UT • On-site

$11 - $13/hr

Part-time

Re-posted 9 days ago

Uptown Cheapskate rating

5.4

Company rating: 5.4 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

37th of 50 rated thrift stores

Job description

Benefits:
  • Training & development

SALES ASSOCIATE, FT or PT
Our Company & Culture:
Do you love learning, fashion, getting a good deal, and helping the planet? Apply today! Uptown Cheapskate is a buy, sell, trade fashion store for young adults. We carry thousands of mall and luxury brands at up to 80% off regular retail prices. We aim to make fashion more sustainable by giving life to gently used clothes that aren't being worn anymore. We're looking for full-time Fashion Consultants (sales associates with a FOCUS ON CUSTOMER SERVICE) to join our team. Expected 15-30 hours a week.
Responsibilities:
  • Amazing Customer Service!!! This position is PRIMARILY for someone who sees themselves as an extrovert, and wants to talk to and make connections with customers and create an experience for each one every time they shop while also encouraging an upbeat environment for everyone!
  • Provide excellent customer service
  • Help customers find outfits
  • Organize racks, merchandise clothing
  • Tag and Process incoming items
  • Ring out customers and teach them how to sell to us

Benefits:
  • Competitive pay (with experience and availability)
  • Flexible schedule
  • Employee discount

If this sounds like the perfect fit, hit that "apply" button and we'll send you a message. We'd love to meet you!
Compensation: $11.00 - $13.00 per hour
Do you know fashion? Do you love finding a great deal? Are you committed to sustainability? If so, come join the Uptown Cheapskate Team! We are looking for friendly, highly motivated people to join our crew of Fashion Consultants.
Uptown Cheapskate is an exciting retail store concept that sells quality clothing brands at affordable prices. Every month, our franchise stores buy and resell thousands of clothing items that have been gently used at a fraction of the prices originally charged. That's why Uptown Cheapskate is such an effective idea that resonates with customers of every income bracket and style persuasion. Our stores feel more like a boutique than a thrift shop, allowing more people to feel comfortable shopping second-hand.
At Uptown Cheapskate, we have a passion for sustainable fashion. We are dedicated to reducing the impact of the fashion industry on the planet by being green 365 days per year. When you support resale, you're not just being good on your wallet - you're giving back to the environment and contributing to an economy that is sustainable and green.
Since 2015, Uptown Cheapskate has joined forces with Kid to Kid and buildOn across the nation to raise money to build schools in developing countries. With the support of tens of thousands of customers all across the nation, we've far surpassed our initial goal and have raised over $600,000 and funded 18 schools (and counting!). With your help, communities in Mali, Burkina Faso, Senegal, Haiti, Nepal, Malawi, and Nicaragua now have the facilities that they need to educate their children for years to come.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to BaseCamp Franchising Corporate.

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