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Director Of Customer Service Jobs (NOW HIRING)

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Supervisor of Customer Service

Birmingham, AL · On-site

$75K/yr

Supervise a customer service department, including assigning and reviewing the work of others * Establish department work procedures, prepare schedules, and expedite workflow of purchase orders

Marmon

Manager of Customer Service

Houston, TX · Hybrid

Title: Manager of Customer Service and Collections Location: 10777 Northwest Fwy Suite 400, Houston, TX 77092 Job Summary The Manager of Customer Service based in Houston, TX, will lead the ...

Tjx

Manager of Customer Service

Framingham, MA · On-site

$104K - $136K/yr

The Manager of Customer Service will lead a team responsible for delivering daily call center operations for Marmaxx and HomeGoods/Homesense, ensuring every customer is heard, helped, and valued. The ...

herffjones

Lead of Customer Service

Arcola, IL · On-site

Coordinate the daily activities of Customer Service. * Train new CS hires and any additional training that is needed for new/updated CS processes. * Assist Supervisor in workforce management, to ...

Babbel GmbH

Director of CRM

New York, NY · On-site

$160K - $175K/yr

Come join our NY-based team as a Director of CRM. Babbel is hiring a Director of CRM - Revenue Expansion role in our New York City office. This role will manage the CRM revenue strategy throughout ...

Allied Universal

Director of Service

Secaucus, NJ · On-site

$120K - $170K/yr

The Director of Service partners with Regional and National leadership to accelerate service ... Build and sustain strong customer relationships while ensuring SLAs, metrics, and contractual ...

Customer Service

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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Indexing of loan conditions * Ordering and uploading documents * Loan verification * Submitting ... If you are a motivated individual with a passion for client services, we encourage you to apply.

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Director Of Customer Service information

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$39K

$123.3K

$196.5K

How much do director of customer service jobs pay per year?

As of Jun 13, 2026, the average yearly pay for director of customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Customer Service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What are the key skills and qualifications needed to thrive as a Director of Customer Service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Vice President of Customer Service or Customer Service Director, with salaries exceeding $150,000 annually. These roles typically require extensive experience, leadership skills, and strategic planning abilities, often complemented by advanced certifications or industry knowledge.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What jobs pay 2000 a day?

High-paying roles such as a Director of Customer Service typically do not earn $2,000 per day, as their annual salaries usually range from $70,000 to $150,000. However, some specialized freelance consultants, executive-level contractors, or business owners in certain industries can earn $2,000 or more daily, often requiring extensive experience, certifications, or a strong client base.

What Does a Director of Customer Service Do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What is the role of a customer service director?

A customer service director oversees the customer service department, develops strategies to improve customer satisfaction, manages staff, and ensures service standards are met. They often analyze customer feedback, implement training programs, and collaborate with other departments to enhance overall customer experience.

How much does a director of customer service make in the US?

A director of customer service in the US typically earns between $70,000 and $130,000 annually, with the median salary around $100,000. Compensation varies based on industry, company size, experience, and location, and often includes leadership responsibilities and strategic planning skills.

What does a Director of Customer Service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.
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Director Of Customer Service jobs near you

Director of Customer Success

Lever Demo 2

San Francisco, CA

Other

Posted 18 days ago

Job description

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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