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Customer Service Reviewer Jobs (NOW HIRING)

Rowell Chemical

Customer Service

Willow Springs, IL · On-site

$17.25 - $22.75/hr

Review and verify order accuracy and completeness * Provide support for customer inquiries related ... Customer Service: Provides prompt and high-quality service to team members, vendors, and internal ...

Rowell Chemical Corp

Customer Service

Willow Springs, IL · On-site

$20 - $25/hr

Review and verify order accuracy and completeness * Provide support for customer inquiries related ... Customer Service: Provides prompt and high-quality service to team members, vendors, and internal ...

IMKO

Customer Service

Sioux City, IA · On-site

$14/hr

Time management skills Benefits Available and reviewed after 90 days.Paid Breaks, Overtime available.What you make as a Customer Service Representative: Starting pay $14 -$15 The hours for the ...

Oldcastle BuildingEnvelope

Customer Service

Westbrook, ME

$16.25 - $22/hr

The position entails entering orders into our system, reviewing orders for accuracy, answering ... Exceptional customer service. * Superior verbal and written communication skills, including ...

Sherwin-Williams

Customer Service

Council Bluffs, IA · On-site

$16.66/hr

The Company therefore has determined that a review of criminal history is necessary to protect the ... Ensure high levels of customer satisfaction through excellent sales service * Assist customers in ...

Jason Young

Customer Service

Bay Minette, AL · On-site

$16 - $21.75/hr

Customer Service Jason Young - State Farm Agency, located in Bay Minette, AL is currently looking ... Use a customer-focused, needs-based review process to educate customers about insurance options You ...

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Customer Service Reviewer information

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How much do customer service reviewer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service reviewer in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service reviewer?

To thrive as a Customer Service Reviewer, you need a strong grasp of customer service principles, analytical skills, and attention to detail, often supported by experience in customer support or quality assurance roles. Familiarity with CRM software, call recording systems, and quality assessment tools is typically required. Excellent communication, objectivity, and a constructive feedback approach are invaluable soft skills for success in this role. These skills ensure that service standards are consistently evaluated and improved, leading to better customer experiences and business outcomes.

What are the typical daily responsibilities of a customer service reviewer?

As a Customer Service Reviewer, your day-to-day responsibilities often include listening to customer interactions, evaluating them against pre-established quality criteria, and providing actionable feedback to customer service agents. You will document your observations, highlight areas for improvement, and track compliance with company standards. Additionally, you may participate in calibration sessions with team leaders to ensure consistent assessment standards. This role plays a key part in maintaining high service quality and fostering a culture of continuous improvement within the customer support team.

What is a customer service reviewer?

A Customer Service Reviewer evaluates customer service interactions to assess quality, professionalism, and adherence to company policies. They may listen to recorded calls, review chat transcripts, or conduct mystery shopping to provide feedback on customer experiences. The goal is to identify areas for improvement and ensure consistent service quality. Reviewers often compile reports and provide recommendations to enhance customer satisfaction.

More about Customer Service Reviewer jobs
What states have the most Customer Service Reviewer jobs? States with the most job openings for Customer Service Reviewer jobs include:
What job categories do people searching Customer Service Reviewer jobs look for? The top searched job categories for Customer Service Reviewer jobs are:
Customer Service Reviewer jobs near you
Infographic showing various Customer Service Reviewer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service

Lukjan Metal Products, LLC

Kings Mountain, NC • On-site

$17.50 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Job description

Customer Service Representative (CSR) – Job Posting

Lukjan Metal Products is an employee owned and operated business that has been manufacturing high-quality sheet metal pipe, duct, and fittings for the wholesale HVAC industry since February 1964. Headquartered in Conneaut, OH, Lukjan has production facilities located in Ohio, North Carolina, Wisconsin, and Nebraska. These locations have positioned Lukjan Metal Products as one of the leading manufacturers of prefabricated sheet metal fittings in the United States. Our facilities allow the company to bring the finest high-quality sheet metal products to our customers.

Lukjan Metal Products is a medium-sized business in manufacturing. You’ll be part of a supportive, employee-owned company where your contributions matter. We value teamwork, bold ideas, and dedication to quality.

General Purpose of the Position:

As a Customer Service Representative, you will be responsible for reviewing and accurately entering purchase orders into company databases, working closely with Sales, Manufacturing, and Shipping to ensure accuracy of the orders and availability of products for timely shipment.

Essential Functions:

  • Enter and review purchase orders in company database

· Process all shipments made through UPS.

· Problems solve by researching issues and communicating with external customers and personnel through all levels of the organization.

· Answer and resolve emails and incoming calls on a multi-line phone system from customers, employees, vendors, suppliers, etc.

· Assist with managing shipments, deliveries, customer service-related tasks, sales, operations and other duties as needed and assigned by management.

· Work with third party vendors for purchasing of supplies.

· Provide quoting for product inquiries.

· Support inventory management and the scheduling of orders for production.

Requirements:

  • 1-3 years of customer service experience (manufacturing preferred)
  • Minimum 1 year of office experience
  • Minimum 1 year of data entry experience.
  • Previous experience with order entry, inventory management, and customer relations in a manufacturing environment.
  • Previous experience handling large volume of incoming and outgoing phone calls.

· Demonstrated ability to prioritize and multi-task for maximum efficiently without sacrificing accuracy.


· Excellent written and verbal communication skills.


· Proficient in Microsoft Word and Excel.


· Ability to maintain confidentiality with company information.


· AR/AP experience is a plus

Qualifications:


Qualified candidates must have a high school diploma or GED with 1-3 years previous hands-on customer service experience. Must have at least one year experience with data entry and working in an office. High level of interpersonal skills to effectively communicate and present information to employees, management, and corporate personnel. Above average written and verbal communication skills.

Lukjan Metal Products offers a competitive compensation and benefits package, which include medical/dental/vision after 90 days, 401(k) with employer contribution after one year, employer paid life insurance and short term disability and buy-up plans for short- and long-term disability, life insurance, and other ancillary benefits.

Hourly Rate: $17.50 - $19.00

Schedule: 1st Shift: 7:30 am – 4:00 pm