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Customer Service Reviewer Jobs (NOW HIRING)

StaffMyAgency LLC

Customer Service

Maple Grove, MN · On-site

$40K - $60K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... Use a customer-focused, needs-based review process to educate customers about insurance options You ...

Steve Hall

Customer Service

Parker, CO · On-site

$14.75 - $20/hr

Customer Service Steve Hall - State Farm Agency, located in Parker, CO is currently looking for a ... Use a customer-focused, needs-based review process to educate customers about insurance options You ...

Steve Hall - State Farm Agency

Customer Service

Parker, CO · On-site

$16.50 - $22.50/hr

As our Customer Service Representative, youll work to inspire customer loyalty and significantly ... Use a customer-focused, needs-based review process to educate customers about insurance options You ...

Diana Barnes - State Farm Agency

Customer Service

$16.50 - $22.25/hr

Use a customer-focused, needs-based review process to educate customers about insurance options ... Customer Service and/or Sales experience (outside sales or inside sales representative, retail ...

New

StaffMyAgency LLC

Customer Service

Baton Rouge, LA · On-site

$30K - $50K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... Use a customer-focused, needs-based review process to educate customers about insurance options You ...

StaffMyAgency LLC

Customer Service

Huntsville, TX · On-site

$20 - $25/hr

Use a customer-focused, needs-based review process to educate customers about insurance options ... Customer Service and/or Sales experience (outside sales or inside sales representative, retail ...

New

Premier Rental Purchase

Customer Service

Snellville, GA · On-site

$15 - $18/hr

Reviews DAP to be sure each item, model, and serial numbers match the Rental (lease) Agreement and ... Handles customer service issues in a professional and timely manner. * Maintain the assigned ...

StaffMyAgency LLC

Customer Service

Fairfield, OH · On-site

$15 - $20/hr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly ... Use a customer-focused, needs-based review process to educate customers about insurance options You ...

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Customer Service Reviewer information

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How much do customer service reviewer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service reviewer in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service reviewer?

To thrive as a Customer Service Reviewer, you need a strong grasp of customer service principles, analytical skills, and attention to detail, often supported by experience in customer support or quality assurance roles. Familiarity with CRM software, call recording systems, and quality assessment tools is typically required. Excellent communication, objectivity, and a constructive feedback approach are invaluable soft skills for success in this role. These skills ensure that service standards are consistently evaluated and improved, leading to better customer experiences and business outcomes.

What are the typical daily responsibilities of a customer service reviewer?

As a Customer Service Reviewer, your day-to-day responsibilities often include listening to customer interactions, evaluating them against pre-established quality criteria, and providing actionable feedback to customer service agents. You will document your observations, highlight areas for improvement, and track compliance with company standards. Additionally, you may participate in calibration sessions with team leaders to ensure consistent assessment standards. This role plays a key part in maintaining high service quality and fostering a culture of continuous improvement within the customer support team.

What is a customer service reviewer?

A Customer Service Reviewer evaluates customer service interactions to assess quality, professionalism, and adherence to company policies. They may listen to recorded calls, review chat transcripts, or conduct mystery shopping to provide feedback on customer experiences. The goal is to identify areas for improvement and ensure consistent service quality. Reviewers often compile reports and provide recommendations to enhance customer satisfaction.

More about Customer Service Reviewer jobs
What states have the most Customer Service Reviewer jobs? States with the most job openings for Customer Service Reviewer jobs include:
What job categories do people searching Customer Service Reviewer jobs look for? The top searched job categories for Customer Service Reviewer jobs are:
Customer Service Reviewer jobs near you
Infographic showing various Customer Service Reviewer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service

Don Parsons - State Farm Agency

Long Beach, WA • On-site

$17 - $20/hr

Full-time

Re-posted 3 days ago

Job description

Don Parsons - State Farm Agency, located in Long Beach, WA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:
  • Answer phones and greet clients
  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options

You will receive:
  • Starting hourly pay $17 - $20 per hour depending on experience
  • Commissions (after licensing obtained)
  • Paid Time Off (4 hours earned per pay period)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements:
  • Bilingual English/Spanish a plus!
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Property Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.