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Customer Service Reviewer Jobs in Wisconsin (NOW HIRING)

Snap-on Inc

Customer Service Rep I

Kenosha, WI

$15.50 - $21.25/hr

Review work instructions and work with team leadership to implement necessary updates/changes ... Minimum 1 year previous customer service experience * Strong ability to learn and adapt to new ...

Snap-on Inc

Customer Service Rep I

Kenosha, WI · On-site

$15.50 - $21.25/hr

Review work instructions and work with team leadership to implement necessary updates/changes ... Minimum 1 year previous customer service experience * Strong ability to learn and adapt to new ...

Snap-on

Customer Service Rep I

Kenosha, WI · On-site

$15.50 - $21/hr

Review work instructions and work with team leadership to implement necessary updates/changes ... Minimum 1 year previous customer service experience * Strong ability to learn and adapt to new ...

Snap-on Inc

Customer Service Rep I

Kenosha, WI · On-site

$15.50 - $21.25/hr

Review work instructions and work with team leadership to implement necessary updates/changes ... Minimum 1 year previous customer service experience * Strong ability to learn and adapt to new ...

Amcor

Customer Service

Oshkosh, WI · On-site

Customer Planning & Service Director The Director of Customer Planning & Service leads an ... Key activities include robust performance reviews, clear annual objectives, talent reviews, and ...

Amorim Cork Composites Inc

Customer Service

Trevor, WI · On-site

$16.75 - $22.25/hr

We are seeking a detail-oriented and analytical Customer Service to join our Sales Support ... Review and analyze POs for accuracy, material compatibility, and alignment with company standards.

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) The Customer Service Representative (CSR) is responsible for ... Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and ...

IEWC US

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for ... Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and ...

IEWC US

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for ... Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and ...

Blachford

Be Seen First

Customer Service Representative

Menomonee Falls, WI · On-site

$45K - $55K/yr

Review customer forecasts to identify trends and communicate to the Sales Director. * Develop ... customer service related field * Ability to make independent decisions Applicants must be ...

IEWC

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for providing best in class support for ... Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and ...

Sendik's

Customer Service Office

Mequon, WI · On-site

$12.75 - $17.75/hr

Role Title Customer Service Office Associate Manager Customer Service Manager Job Summary The ... Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as ...

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All JobsCustomer Service Reviewer JobsCustomer Service Reviewer Jobs in Wisconsin

Customer Service Reviewer information

See Wisconsin salary details

$9

$18

$27

How much do customer service reviewer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service reviewer in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service reviewer?

To thrive as a Customer Service Reviewer, you need a strong grasp of customer service principles, analytical skills, and attention to detail, often supported by experience in customer support or quality assurance roles. Familiarity with CRM software, call recording systems, and quality assessment tools is typically required. Excellent communication, objectivity, and a constructive feedback approach are invaluable soft skills for success in this role. These skills ensure that service standards are consistently evaluated and improved, leading to better customer experiences and business outcomes.

What are the typical daily responsibilities of a customer service reviewer?

As a Customer Service Reviewer, your day-to-day responsibilities often include listening to customer interactions, evaluating them against pre-established quality criteria, and providing actionable feedback to customer service agents. You will document your observations, highlight areas for improvement, and track compliance with company standards. Additionally, you may participate in calibration sessions with team leaders to ensure consistent assessment standards. This role plays a key part in maintaining high service quality and fostering a culture of continuous improvement within the customer support team.

What is a customer service reviewer?

A Customer Service Reviewer evaluates customer service interactions to assess quality, professionalism, and adherence to company policies. They may listen to recorded calls, review chat transcripts, or conduct mystery shopping to provide feedback on customer experiences. The goal is to identify areas for improvement and ensure consistent service quality. Reviewers often compile reports and provide recommendations to enhance customer satisfaction.

What are popular job titles related to Customer Service Reviewer jobs in Wisconsin? For Customer Service Reviewer jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Customer Service Reviewer jobs in Wisconsin look for? The top searched job categories for Customer Service Reviewer jobs in Wisconsin are:
Customer Service Reviewer jobs near you
Infographic showing various Customer Service Reviewer job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Customer Service Rep I

Snap-on, Commercial & Industrial

Kenosha, WI • On-site

$15.50 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Job description

Snap-on Industrial Customer Service Representative

This position is an ONSITE position at our Kenosha, WI Headquarters

Who we are:

People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.

Snap-on Industrial is seeking a great candidate to join our team. This position performs a variety of customer service related tasks to support the Industrial sales field and customer base. These requests may be received via phone or email; in addition, customer service maintains a variety of functions to ensure quality and exceptional service. CSR I may have primary responsibility for one or more of these functions and be asked to perform other secondary functions as necessary to meet business needs.

Responsibilities
  • Customer Service functions may include requests for pricing and availability, product information, order entry, contract review, expediting product, status and tracking, and shipping issues
  • Receive and resolve customer/sales field requests via phone and email
  • Run and work a variety of reports related to open orders in an effort to fulfill those orders in a timely fashion
  • Maintain professionalism while communicating and escalating open issues in a timely fashion, keeping all parties informed as necessary on developments
  • Follow all established processes consistently in order to maintain high quality standards of service
  • Review work instructions and work with team leadership to implement necessary updates/changes
  • Maintain clear, concise documentation of all steps taken in multiple systems, ensuring accuracy of data
  • Digitally file all backup in paperless filing system for audit purposes
  • Attend and actively participate in team meetings
  • Perform any other duties as assigned by management
Qualifications
  • High School Diploma or GED
  • Minimum 1 year previous customer service experience
  • Strong ability to learn and adapt to new computer-based systems (i.e. database management and workflow systems, among others)
  • Exceptional listening skills
  • Excellent interpersonal analytical and oral/written communication skills
  • Strong understanding of and willingness to collaborate in a team environment
  • Strong attention to detail and ability to accurately perform a wide range of procedures
  • Creative and able to be flexible in daily activities, change priorities and coordinate multiple tasks in order to meet changing business needs
  • Must be dependable; willing to work overtime and to adjust schedule in order to meet business demands
  • Ability to remain calm under pressure and work in stressful situations in order to promote positive customer relations with both internal and external customers
  • Excellent PC skills, knowledge of Microsoft Office

Snap-on offers a competitive compensation package and a complete benefits package which includes medical, dental, vision, life insurance, an employee assistance program (EAP), a 401k Savings plan, a pension plan, a legal services plan, an employee stock purchase plan, a discount on Snap-on products and more.

Snap-on offers a drug free work environment and welcomes all qualified candidates to apply.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

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