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Customer Service Quality Jobs (NOW HIRING)

Quality Car Wash

Customer Service Representative

Holland, MI · On-site

$15 - $20.25/hr

As a Quality Customer Service Team Member, You Will: * Promptly and accurately process guest orders * Actively promote and sell car washes and convenience store items * Maintain our store, car wash ...

Drake

Quality and Customer Service Manager

Tehachapi, CA · On-site

$100 - $130/hr

Quality & Customer Service Manager Work Location: Tehachapi, CA CEMENT EXPERIENCE REQUIRED. Role Summary: Leads the Quality and Customer Service functions at the Tehachapi Cement Plant, ensuring the ...

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How much do customer service quality jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service quality in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is customer service quality?

Customer service quality refers to the standard of assistance and support provided by a company to its customers before, during, and after a purchase. It encompasses aspects like responsiveness, professionalism, knowledge, and the ability to resolve issues efficiently. High-quality customer service leads to increased customer satisfaction, loyalty, and positive brand reputation. Companies often measure customer service quality through feedback, surveys, and key performance indicators such as response time and resolution rate.

How does a customer service quality professional typically collaborate with other departments to improve service standards?

Customer Service Quality professionals often work closely with teams such as operations, training, and customer support to analyze performance metrics and identify areas for improvement. They facilitate regular feedback sessions, share insights from customer interactions, and help design training programs to address common pain points. This cross-functional collaboration ensures that service standards are consistently met and that any recurring issues are addressed proactively, enhancing overall customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer service quality specialist, and why are they important?

To excel as a Customer Service Quality specialist, you need a solid understanding of customer service principles, quality assurance methodologies, and data analysis, often supported by relevant experience or certifications such as COPC or Six Sigma. Familiarity with customer relationship management (CRM) systems, call recording software, and quality monitoring tools is typically required. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify service gaps and provide actionable feedback. These competencies are crucial for driving improvements in service standards, ensuring customer satisfaction, and supporting organizational goals.

What is the difference between Customer Service Quality vs Customer Service Representative?

AspectCustomer Service QualityCustomer Service Representative
Primary FocusEnsuring overall service standards and improving customer satisfaction metricsHandling individual customer inquiries and resolving issues
Required SkillsQuality assurance, communication, problem-solving, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentMonitoring, training, and evaluating service processesDirect interaction with customers via phone, email, or chat
Common CertificationsCustomer service certifications, quality assurance trainingCustomer service certifications, product-specific training

Customer Service Quality focuses on maintaining and improving service standards across the organization, while Customer Service Representatives handle direct customer interactions. Both roles are essential for delivering excellent customer experiences but differ in scope and responsibilities.

Is remote customer service quality a stressful job?

Remote customer service quality roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, many companies provide training, support, and flexible schedules to help manage stress levels. The job often requires patience, problem-solving, and the ability to handle difficult interactions professionally.
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Customer Service Quality jobs near you
Infographic showing various Customer Service Quality job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Quality Car Wash

Holland, MI • On-site

$15 - $20.25/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description




Waverly Location 705 Chicago Dr, Holland MI, Customer Service Car Wash Team Members - Quality Car Wash


We are always looking to hire GREAT people for various positions.


Do you always have a smile on your face?  Do you look for ways to make someone’s day better?  If you are looking for a purpose-driven career and not just a job, a place where you can come to work with other high-energy, friendly customer-focused people, consider joining the Quality Car Wash Team! 


As a Quality Customer Service Team Member, You Will:

  • Promptly and accurately process guest orders
  • Actively promote and sell car washes and convenience store items
  • Maintain our store, car wash, and grounds for all guests needs


What We Expect From a Quality Customer Service Team Member:

  • Go the extra mile to exceed guest expectations
  • Enjoy actively engaging with guests
  • Organized and enjoy working in and maintaining a clean environment
  • Enjoy staying busy and completing all job duties as assigned


Incentives of our positions:

Attendance Incentives ($2.00 EXTRA per hour for being on time and not calling off of work),

Free Car Wash's for Full Time and Part Time Team Members!

$25.00 Gift Card for Part Time Team Member per month

$50.00 Gift Card for Full Time Team Member per month


Excellent Benefits We Offer:

  • Medical  (Full Time Team Members, 31+ hours per week)
  • Dental  
  • Vision 
  • 401K with Company Match 
  • Accident and Life Insurance 


COLLEGE STUDENTS:  Some positions may be flexible for the right person/s; let us know what you're looking for!  Do you have specific days off and weekends free?

  • Assist in keeping the location neat, clean, and ready to serve our guests
  • Be engaged in team and family environment


We are a drug-free company. Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.  (Must be a minimum of 16 years of age.)