ZipRecruiter

Log In

1

Customer Service Quality Jobs (NOW HIRING)

Domino's Franchise

Customer Service Rep

Maplewood, MO · On-site

$15 - $20.25/hr

Collaborate with team members to resolve complex customer issues and improve service quality * Manage and prioritize multiple tasks in a fast-paced environment * Document customer interactions and ...

New

Alphabe Insight

Customer Service Agent

San Antonio, TX · On-site

$35K - $39K/yr

Customer Service Agent At Elevare Branding, we believe that operational excellence starts with ... Uphold company standards for service quality and professionalism. * Contribute to a positive and ...

Alphabe Insight Inc

Customer Service Agent

Atlanta, GA · On-site

$47K - $51K/yr

Support customer satisfaction and service quality initiatives. * Collaborate with team members to achieve service goals. * Follow company customer service standards and procedures. * Participate in ...

Alphabe Insight

Customer Service Assistant

Hope Mills, NC · On-site

$47K - $51K/yr

Support customer satisfaction and service quality initiatives. * Collaborate with team members to achieve service goals. * Follow company customer service standards and procedures. * Participate in ...

Alphabe Insight Inc

Customer Service Assistant

Orlando, FL · On-site

$47K - $51K/yr

Support customer satisfaction and service quality initiatives. * Collaborate with team members to achieve service goals. * Follow company customer service standards and procedures. * Participate in ...

previous page

Showing results 41-60

All JobsCustomer Service Quality Jobs

Customer Service Quality information

See salary details

$9

$18

$26

How much do customer service quality jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service quality in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Quality vs Customer Service Representative?

AspectCustomer Service QualityCustomer Service Representative
Primary FocusEnsuring overall service standards and improving customer satisfaction metricsHandling individual customer inquiries and resolving issues
Required SkillsQuality assurance, communication, problem-solving, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentMonitoring, training, and evaluating service processesDirect interaction with customers via phone, email, or chat
Common CertificationsCustomer service certifications, quality assurance trainingCustomer service certifications, product-specific training

Customer Service Quality focuses on maintaining and improving service standards across the organization, while Customer Service Representatives handle direct customer interactions. Both roles are essential for delivering excellent customer experiences but differ in scope and responsibilities.

How does a customer service quality professional typically collaborate with other departments to improve service standards?

Customer Service Quality professionals often work closely with teams such as operations, training, and customer support to analyze performance metrics and identify areas for improvement. They facilitate regular feedback sessions, share insights from customer interactions, and help design training programs to address common pain points. This cross-functional collaboration ensures that service standards are consistently met and that any recurring issues are addressed proactively, enhancing overall customer satisfaction and operational efficiency.

What is customer service quality?

Customer service quality refers to the standard of assistance and support provided by a company to its customers before, during, and after a purchase. It encompasses aspects like responsiveness, professionalism, knowledge, and the ability to resolve issues efficiently. High-quality customer service leads to increased customer satisfaction, loyalty, and positive brand reputation. Companies often measure customer service quality through feedback, surveys, and key performance indicators such as response time and resolution rate.

What are the key skills and qualifications needed to thrive as a customer service quality specialist, and why are they important?

To excel as a Customer Service Quality specialist, you need a solid understanding of customer service principles, quality assurance methodologies, and data analysis, often supported by relevant experience or certifications such as COPC or Six Sigma. Familiarity with customer relationship management (CRM) systems, call recording software, and quality monitoring tools is typically required. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify service gaps and provide actionable feedback. These competencies are crucial for driving improvements in service standards, ensuring customer satisfaction, and supporting organizational goals.
More about Customer Service Quality jobs

What cities are hiring for Customer Service Quality jobs?

Cities with the most Customer Service Quality job openings:

What are the most commonly searched types of Customer Service Quality jobs?

The most popular types of Customer Service Quality jobs are:

What states have the most Customer Service Quality jobs?

States with the most job openings for Customer Service Quality jobs include:

What job categories do people searching Customer Service Quality jobs look for?

The top searched job categories for Customer Service Quality jobs are:

Customer Service Quality jobs near you
Infographic showing various Customer Service Quality job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Assistant

Alphabe Insight

Oklahoma City, OK • On-site

$47K - $51K/yr

Other

Posted 20 days ago

Job description

Customer Service Assistant

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

We are seeking a friendly and motivated Customer Service Assistant to provide exceptional support and help create positive customer experiences. This role is ideal for individuals who enjoy assisting others, building relationships, and developing valuable professional skills in a collaborative, fast-paced environment.

Responsibilities

  • Welcome customers and provide friendly, professional assistance.
  • Respond to customer inquiries regarding products and services.
  • Assist with resolving customer concerns promptly and courteously.
  • Identify customer needs and provide appropriate solutions.
  • Build positive customer relationships through outstanding service.
  • Maintain organized records of customer interactions.
  • Support customer satisfaction and service quality initiatives.
  • Collaborate with team members to achieve service goals.
  • Follow company customer service standards and procedures.
  • Participate in ongoing training and professional development.

Benefits

  • Paid training
  • Career advancement opportunities
  • Professional development programs
  • Supportive and collaborative work environment
  • Performance-based growth opportunities
  • Employee recognition programs
  • Ongoing mentorship and coaching
Qualifications
  • High school diploma or equivalent required.
  • Strong communication and interpersonal skills.
  • Positive attitude and eagerness to learn.
  • Excellent organizational and multitasking abilities.
  • Strong problem-solving and customer service skills.
  • Ability to work effectively in a collaborative environment.
  • Reliable, adaptable, and detail-oriented.
  • Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required.
Additional Information
  • Competitive Salary: $47,000 – $51,000 annually.
  • Opportunities for professional growth and career advancement.
  • Comprehensive training and ongoing development.
  • Supportive, collaborative, and inclusive work environment.
  • Performance recognition and advancement opportunities.
  • Develop valuable skills in business development, client relations, communication, negotiation, and leadership.
  • Full-Time Position.

Apply