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Customer Service Quality Jobs (NOW HIRING)

Jackson Hewitt

Customer Service

Chicago, IL

$16.50/hr

Customer Service Representative Join Jackson Hewitt as a Customer Service Representative in Chicago ... Collaborate with team members to improve service quality and efficiency. * Stay updated on tax laws ...

Hach

Supervisor, Customer Service

Loveland, CO · Hybrid

Leading a high-performing customer service team that delivers exceptional experiences every day ... At Hach , a Veralto company, we ensure water quality for people around the world, and every team ...

TempExperts, LLC

Be Seen First

Customer Service Representative

Clearwater, FL · On-site

$18 - $22/hr

... service quality standards. • Assist with administrative tasks and data entry as needed. • Maintain professionalism and confidentiality in all customer interactions. Requirements/Education: • ...

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How much do customer service quality jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer service quality in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Quality vs Customer Service Representative?

AspectCustomer Service QualityCustomer Service Representative
Primary FocusEnsuring overall service standards and improving customer satisfaction metricsHandling individual customer inquiries and resolving issues
Required SkillsQuality assurance, communication, problem-solving, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentMonitoring, training, and evaluating service processesDirect interaction with customers via phone, email, or chat
Common CertificationsCustomer service certifications, quality assurance trainingCustomer service certifications, product-specific training

Customer Service Quality focuses on maintaining and improving service standards across the organization, while Customer Service Representatives handle direct customer interactions. Both roles are essential for delivering excellent customer experiences but differ in scope and responsibilities.

How does a Customer Service Quality professional typically collaborate with other departments to improve service standards?

Customer Service Quality professionals often work closely with teams such as operations, training, and customer support to analyze performance metrics and identify areas for improvement. They facilitate regular feedback sessions, share insights from customer interactions, and help design training programs to address common pain points. This cross-functional collaboration ensures that service standards are consistently met and that any recurring issues are addressed proactively, enhancing overall customer satisfaction and operational efficiency.

What is customer service quality?

Customer service quality refers to the standard of assistance and support provided by a company to its customers before, during, and after a purchase. It encompasses aspects like responsiveness, professionalism, knowledge, and the ability to resolve issues efficiently. High-quality customer service leads to increased customer satisfaction, loyalty, and positive brand reputation. Companies often measure customer service quality through feedback, surveys, and key performance indicators such as response time and resolution rate.

What are the key skills and qualifications needed to thrive as a Customer Service Quality specialist, and why are they important?

To excel as a Customer Service Quality specialist, you need a solid understanding of customer service principles, quality assurance methodologies, and data analysis, often supported by relevant experience or certifications such as COPC or Six Sigma. Familiarity with customer relationship management (CRM) systems, call recording software, and quality monitoring tools is typically required. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify service gaps and provide actionable feedback. These competencies are crucial for driving improvements in service standards, ensuring customer satisfaction, and supporting organizational goals.
More about Customer Service Quality jobs
What cities are hiring for Customer Service Quality jobs? Cities with the most Customer Service Quality job openings:
What are the most commonly searched types of Customer Service Quality jobs? The most popular types of Customer Service Quality jobs are:
What states have the most Customer Service Quality jobs? States with the most job openings for Customer Service Quality jobs include:
What job categories do people searching Customer Service Quality jobs look for? The top searched job categories for Customer Service Quality jobs are:
Customer Service Quality jobs near you
Infographic showing various Customer Service Quality job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service

Customer Service

Jackson Hewitt

Chicago, IL

$16.50/hr

Other

Posted 15 days ago

Jackson Hewitt rating

4.9

Company rating: 4.9 out of 10

Based on 115 frontline employees who took The Breakroom Quiz

137th of 138 rated financial services

Job description

Customer Service Representative

Join Jackson Hewitt as a Customer Service Representative in Chicago, IL, where you'll play a vital role in providing exceptional service to our valued clients. Be part of a dynamic team that is dedicated to making tax preparation easy and accessible for everyone.

Responsibilities:

  • Assist clients with tax-related inquiries and provide clear guidance on services offered.
  • Manage customer interactions through phone, email, and in-person consultations.
  • Ensure a smooth customer experience by addressing concerns and resolving issues promptly.
  • Educate clients about tax preparation processes and related products.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve service quality and efficiency.
  • Stay updated on tax laws and company policies to provide accurate information.
  • Promote additional services and products to enhance customer satisfaction.

Requirements:

  • High school diploma or equivalent; some college coursework preferred.
  • Previous customer service experience, preferably in a retail or financial setting.
  • Strong communication and interpersonal skills to engage effectively with clients.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Proficient in using computer systems and basic software applications.
  • Detail-oriented with strong problem-solving abilities.
  • Positive attitude and a passion for helping others.
  • Availability to work flexible hours during tax season.

About Us:

Jackson Hewitt has been a trusted name in tax preparation for over 30 years, helping millions of customers maximize their refunds. Our commitment to excellent service and community involvement makes us a preferred employer, where employees thrive in a supportive and rewarding environment. Compensation: $16.50 per hour

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