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Customer Service Agent

Tampa, FL · On-site

$16 - $18/hr

Collaborate with team members to improve service quality * Collect and report customer feedback to management Required Qualifications * Minimum 1 year of experience in customer service * High School ...

AppJaxx

Director of Customer Service

San Francisco, CA · On-site

Position Overview The Director of Customer Service will be responsible for overseeing the end-to-end client experience, ensuring high levels of satisfaction, retention, and service quality. This role ...

Start Club Corp

Customer Service Agent

Culver City, CA · On-site

$3.7K - $4.4K/hr

Support customer satisfaction and service quality initiatives. * Collaborate with team members to achieve service goals. * Follow company customer service standards and procedures. * Participate in ...

62ML

Customer Service Representative

Milwaukee, WI

$3.8K - $4.4K/mo

Support customer satisfaction and service quality initiatives. * Collaborate with team members to achieve service goals. * Follow company customer service standards and procedures. * Participate in ...

Pavago

Senior Customer Service Lead & Trainer

Senior Customer Service Lead & Trainer (Team Leadership, QA & Training) - Remote EST Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST) About the Role We're hiring a Senior ...

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Customer Service Quality information

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How much do customer service quality jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for customer service quality in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Quality vs Customer Service Representative?

AspectCustomer Service QualityCustomer Service Representative
Primary FocusEnsuring overall service standards and improving customer satisfaction metricsHandling individual customer inquiries and resolving issues
Required SkillsQuality assurance, communication, problem-solving, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentMonitoring, training, and evaluating service processesDirect interaction with customers via phone, email, or chat
Common CertificationsCustomer service certifications, quality assurance trainingCustomer service certifications, product-specific training

Customer Service Quality focuses on maintaining and improving service standards across the organization, while Customer Service Representatives handle direct customer interactions. Both roles are essential for delivering excellent customer experiences but differ in scope and responsibilities.

How does a Customer Service Quality professional typically collaborate with other departments to improve service standards?

Customer Service Quality professionals often work closely with teams such as operations, training, and customer support to analyze performance metrics and identify areas for improvement. They facilitate regular feedback sessions, share insights from customer interactions, and help design training programs to address common pain points. This cross-functional collaboration ensures that service standards are consistently met and that any recurring issues are addressed proactively, enhancing overall customer satisfaction and operational efficiency.

What is customer service quality?

Customer service quality refers to the standard of assistance and support provided by a company to its customers before, during, and after a purchase. It encompasses aspects like responsiveness, professionalism, knowledge, and the ability to resolve issues efficiently. High-quality customer service leads to increased customer satisfaction, loyalty, and positive brand reputation. Companies often measure customer service quality through feedback, surveys, and key performance indicators such as response time and resolution rate.

What are the key skills and qualifications needed to thrive as a Customer Service Quality specialist, and why are they important?

To excel as a Customer Service Quality specialist, you need a solid understanding of customer service principles, quality assurance methodologies, and data analysis, often supported by relevant experience or certifications such as COPC or Six Sigma. Familiarity with customer relationship management (CRM) systems, call recording software, and quality monitoring tools is typically required. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify service gaps and provide actionable feedback. These competencies are crucial for driving improvements in service standards, ensuring customer satisfaction, and supporting organizational goals.
More about Customer Service Quality jobs
What cities are hiring for Customer Service Quality jobs? Cities with the most Customer Service Quality job openings:
What are the most commonly searched types of Customer Service Quality jobs? The most popular types of Customer Service Quality jobs are:
What states have the most Customer Service Quality jobs? States with the most job openings for Customer Service Quality jobs include:
What job categories do people searching Customer Service Quality jobs look for? The top searched job categories for Customer Service Quality jobs are:
Customer Service Quality jobs near you
Infographic showing various Customer Service Quality job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Service Quality Manager - Rental QA/QC

Service Quality Manager - Rental QA/QC

KLX Energy Services

Bridgeport, WV • On-site

Full-time

Posted 22 days ago

KLX Energy Services rating

8.0

Company rating: 8.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

26th of 77 rated oil and gas companies

Job description

KLX Energy Services LLC provides a broad range of technical solutions and equipment to our customers. We provide the right people, best equipment and most convenient locations to deliver expert energy services for every phase of the wellsite. This includes drilling, completions, re-fracing, production, workover, and plug and abandonment. From technical services and wireline to rentals and accommodations, we keep our customers operations running economically, effectively and safely.
At KLX, you'll work side-by-side with devoted professionals. You'll enjoy the benefits of a strong and evolving company; such as excellent compensation and benefits packages, limitless opportunities for professional growth, and a voice in shaping our future. All while working in an environment that emphasizes teamwork, integrity, and professionalism.
We are currently seeking a Service Quality Manager to support our KLX Energy Services, Brideport West Viriginia location.
PURPOSE:
The Service Quality Manager for Rentals is responsible for developing, implementing, training, and continuously improving Standard Operating Procedures (SOPs), service assurance practices, and quality control programs across the Rentals and Business Operations (BOPs) product lines. This role ensures field operations, maintenance processes, and rental asset management comply with internal standards and external requirements, including API frameworks. The position drives safe, consistent, and efficient performance that supports operational reliability and enhances customer satisfaction.
ESSENTIAL JOB DUTIES AND RESPONSIBILTIES:
  • Ensure compliance with applicable API standards-including API Q1, API 16A, API 16AR, API 6A, API 16D, API 5CT, API 7-1, and other relevant specifications-across all rental equipment, maintenance activities, and service delivery workflows. Maintain alignment with relevant ISO management system standards, ensuring proper documentation, traceability, and operational conformity.
  • Develop, maintain, and improve SOPs for Rentals and BOPs operations, maintenance, and asset control.
  • Conduct audits of bases, equipment, and documentation to ensure conformance to internal and industry standards.
  • Develop and deliver training programs for field personnel, technicians, and rental operations teams.
  • Support Operations, Base Managers, and Product Line leadership in identifying deficiencies and implementing improvements.
  • Monitor KPIs such as asset reliability, NPT trends, service failures, and customer complaints.
  • Lead incident investigations, root-cause analysis, and quality reports.

MINIMUM QUALIFICATIONS:
Education: High School Diploma/Equivalent
Work Experience: 8-10 years
Supervisory Experience: 1-3 years
Related Experience: Implementing API standards and/or ISO quality systems. A strong background in equipment inspection, maintenance or quality assurance.
PREFERRED QUALIFICATIONS:
Education: Bachelor's Degree
Degree Field (s): *Engineering, Quality or related field
Work Experience: 8-10 years
Supervisory Experience: 1-3
Related Experience: Prior QHSE, Quality Manager or Service Quality role in the energy sector.
PHYSICAL REQUIREMENTS:
Precise hand/eye coordination: Constantly
Basic keyboarding or other repetitive motions: Frequently
Operation of heavy equipment or operation of vehicles: Frequently
Lifting/pushing objects weighing over: 50 lbs: Occasionally
Climbing and working in awkward and cramped positions: Occasionally
Other (please specify):
  • Ability to travel as required

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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