Customer Service Quality Jobs (NOW HIRING)

Company:

Boeing Commercial Airplanes (BCA) is seeking a Product & Services Quality Manager to join our Emergent Operations Team in Auburn, Washington on 3rd Shift.

This is a chance to be part of a world-class team shaping the future of commercial aviation. If you are passionate about quality and leadership, and ready to make a significant impact, we encourage you to apply.

We are seeking dynamic leaders with a proven track record of leading change, inspiring others, and challenging the status quo. In this role, you will be driving improvements within the program to ensure teams are prepared for and continuously improving with the goal of zero injuries, zero defects, and zero Foreign Object Debris (FOD). The selected candidates will have the unique opportunity to transform the work we do, develop our teams, and integrate across organizations and the enterprise. You will lead and mentor a team of managers with employees performing a variety of quality functions.

Position Responsibilities:

• Leads by demonstrating and holding all accountable to the Boeing Values and Behaviors

• Leads, mentors, coaches, and teaches a team of employees

• Leads process improvement and BPS activities for quality

• Leads the day-to-day activities for a group of quality teams

• Partners with other functions to ensure processes used to manage, develop, and improve areas are effective and integrated

• Monitors and acts to improve the efficiency and effectiveness of the teams

• Provides education and coaching on connecting the quality systems and processes

• Understands business objectives, strategies, and conditions affecting all areas of the program

• Develops and maintains partnering relationships with program leaders, quality stakeholders, peers, partners, and direct reports

• Develops and maintains partnering relationships with peer team members the manufacturing and assembly processes

• Communicates and conveys quality status and actions taken to improve the area with upper leadership

To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience in developing and maintaining relationships and partnerships with senior executives, customers, stakeholders, peers, and business partners

• 5+ years of experience using Microsoft Office tools (Word, Outlook, Excel, and PowerPoint)

• Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course "Exploring Leadership"

Preferred Qualifications (Desired Skills/Experience):

• 3+ years of experience in a leadership role leading global teams, initiatives, or projects to meet business objectives and influence change

• 3+ years of management experience with Quality or Operations or leading managers / teams in Operations and/or Quality position

• 2+ years of experience with the Material Review Board (MRB) process

• Excellent communication skills, both verbal and written

• Experience with the One Boeing Production System (BPS)

• Proven ability to manage, develop, and motivate employees

• Experience completing process-oriented tasks accurately and in an organized manner

• Self-starter who creates and implements job-related solutions and procedures

• Strong Quality Management Systems/Business Acumen; Adaptability, Communication, Continuous Improvement, Customer Focus, Managing Conflict, Building Positive Relationships

• Demonstrated skills in team building, systematic problem solving and ethical leadership

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Union:

This is a non-union represented position.

Total Rewards

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $119, 850 - $162,150

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning