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Customer Service Quality Jobs (NOW HIRING)

Total Talent Inc

Customer Service

Dallas, TX · On-site

$18/hr

Monitor customer feedback and suggest improvements to enhance service quality. Qualifications & Requirements: * Strong communication skills, both verbal and written. * Ability to multitask and manage ...

MAX-USA

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Customer Service Agent

Tampa, FL · On-site

$16 - $18/hr

Collaborate with team members to improve service quality * Collect and report customer feedback to management Required Qualifications * Minimum 1 year of experience in customer service * High School ...

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Treantly

Customer Service Representative

$16.50 - $22.25/hr

Identify recurring customer concerns and share insights to help improve processes and service quality * Meet or exceed individual and team KPIs such as response time, resolution rate, and customer ...

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Customer Service Quality information

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How much do customer service quality jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for customer service quality in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Quality vs Customer Service Representative?

AspectCustomer Service QualityCustomer Service Representative
Primary FocusEnsuring overall service standards and improving customer satisfaction metricsHandling individual customer inquiries and resolving issues
Required SkillsQuality assurance, communication, problem-solving, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentMonitoring, training, and evaluating service processesDirect interaction with customers via phone, email, or chat
Common CertificationsCustomer service certifications, quality assurance trainingCustomer service certifications, product-specific training

Customer Service Quality focuses on maintaining and improving service standards across the organization, while Customer Service Representatives handle direct customer interactions. Both roles are essential for delivering excellent customer experiences but differ in scope and responsibilities.

How does a Customer Service Quality professional typically collaborate with other departments to improve service standards?

Customer Service Quality professionals often work closely with teams such as operations, training, and customer support to analyze performance metrics and identify areas for improvement. They facilitate regular feedback sessions, share insights from customer interactions, and help design training programs to address common pain points. This cross-functional collaboration ensures that service standards are consistently met and that any recurring issues are addressed proactively, enhancing overall customer satisfaction and operational efficiency.

What is customer service quality?

Customer service quality refers to the standard of assistance and support provided by a company to its customers before, during, and after a purchase. It encompasses aspects like responsiveness, professionalism, knowledge, and the ability to resolve issues efficiently. High-quality customer service leads to increased customer satisfaction, loyalty, and positive brand reputation. Companies often measure customer service quality through feedback, surveys, and key performance indicators such as response time and resolution rate.

What are the key skills and qualifications needed to thrive as a Customer Service Quality specialist, and why are they important?

To excel as a Customer Service Quality specialist, you need a solid understanding of customer service principles, quality assurance methodologies, and data analysis, often supported by relevant experience or certifications such as COPC or Six Sigma. Familiarity with customer relationship management (CRM) systems, call recording software, and quality monitoring tools is typically required. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify service gaps and provide actionable feedback. These competencies are crucial for driving improvements in service standards, ensuring customer satisfaction, and supporting organizational goals.
More about Customer Service Quality jobs
What cities are hiring for Customer Service Quality jobs? Cities with the most Customer Service Quality job openings:
What are the most commonly searched types of Customer Service Quality jobs? The most popular types of Customer Service Quality jobs are:
What states have the most Customer Service Quality jobs? States with the most job openings for Customer Service Quality jobs include:
What job categories do people searching Customer Service Quality jobs look for? The top searched job categories for Customer Service Quality jobs are:
Customer Service Quality jobs near you
Infographic showing various Customer Service Quality job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service

Total Talent Inc

Dallas, TX • On-site

$18/hr

Other

Posted 25 days ago

Job description

Customer Service

Location: Dallas, TX 75247

Pay Rate: $18.00/hr

Shift: 1st Shift Office

Job Duties/Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Provide accurate information about products, services, and policies to resolve customer concerns.
  • Assist customers with troubleshooting issues, processing orders, returns, or refunds.
  • Maintain detailed records of customer interactions, complaints, and resolutions using company systems.
  • Collaborate with internal teams to address customer needs and escalate complex issues when necessary.
  • Uphold a positive and empathetic attitude while interacting with customers.
  • Monitor customer feedback and suggest improvements to enhance service quality.

Qualifications & Requirements:

  • Strong communication skills, both verbal and written.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Basic computer literacy and familiarity with customer service software or CRM tools.
  • Problem-solving skills and attention to detail.
  • Ability to work well in a team-oriented environment.
  • Adaptability to handle challenging situations and customer complaints calmly.

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