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Customer Returns Specialist Jobs (NOW HIRING)

Addison Group

Customer Returns Specialist

Vernon Hills, IL · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Returns Specialist (In-Office) Location: Buffalo Grove, IL Industry: Manufacturing / Biotechnology Pay: $18 - $19 / Hour (based on experience) Benefits: This position is eligible for medical ...

The RealReal

Customer Returns Specialist

Perth Amboy, NJ · On-site

$16 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Returns Specialist is responsible for inspecting/auditing items being returned. If you are a self-motivated individual with keen attention to detail who thrives in a production-driven ...

The RealReal

Customer Returns Specialist

Perth Amboy, NJ · On-site

$16 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Returns Specialist is responsible for inspecting/auditing items being returned. If you are a self-motivated individual with keen attention to detail who thrives in a production-driven ...

The RealReal

Customer Returns Specialist

Phoenix, AZ · On-site

$16 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Returns Specialist is responsible for inspecting/auditing items being returned. If you are a self-motivated individual with keen attention to detail who thrives in a production-driven ...

The RealReal

Customer Returns Specialist

Phoenix, AZ · On-site

$16 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Returns Specialist is responsible for inspecting/auditing items being returned. If you are a self-motivated individual with keen attention to detail who thrives in a production-driven ...

Sonepar

Returns Specialist - Las Vegas

Las Vegas, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Returns Specialist works directly with Sales, Customer Service, vendors, Accounting, and warehouse operations to support return authorizations, non-stock vendor returns, customer credit ...

The Signal Group LLC

Returns Specialist

Novi, MI · On-site

The Returns Specialist and Product Technician is expected to be a product expert in order to support our customer experience. This role is also responsible for meeting company standards for ...

The Signal Group LLC

Returns Specialist

Novi, MI · On-site

The Returns Specialist and Product Technician is expected to be a product expert in order to support our customer experience. This role is also responsible for meeting company standards for ...

Holley Performance

Returns Specialist

New Braunfels, TX · On-site

$18.94/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Returns Specialist Location: New Braunfels, TX Business Unit: Simpson Race Products | Holley ... Respond to customer and dealer inquiries regarding returns via phone and email in a professional ...

AMain.com, Inc.

Product Returns Specialist

Chico, CA · On-site

Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 hours/week) Job Summary The Product Returns Specialist is responsible for the efficient, timely, and ...

AMain.com, Inc.

Product Returns Specialist

Chico, CA

Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 hours/week) Job Summary The Product Returns Specialist is responsible for the efficient, timely, and ...

Amain Com Inc

Product Returns Specialist

Chico, CA · On-site

Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 hours/week) Job Summary The Product Returns Specialist is responsible for the efficient, timely, and ...

Amain Com Inc

Product Returns Specialist

Charlotte, NC · On-site

Product Returns Specialist Lead & Customer Service Manager Classification: Full-Time (Approx. 40 hours/week) Job Summary The Product Returns Specialist is responsible for the efficient, timely, and ...

DC Group

Inventory Returns Specialist

Minneapolis, MN · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking an organized and detail-oriented Inventory Returns Specialist to manage the processing of inventory returned from customer jobs. This position will be responsible for inspecting and ...

Cosmo Appliances

Returns Specialist/Processor

Chino, CA · On-site

$17 - $22/hr

  • Medical

  • Retirement

  • PTO

... customers and their needs in the kitchen. With our products, we want to inspire people to come ... We are looking for a capable Returns Specialist who can assist in ensuring that all warehouse ...

Hirebridge

Inventory Returns Specialist

Minneapolis, MN · On-site

$51.58/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking an organized and detail-oriented Inventory Returns Specialist to manage the processing of inventory returned from customer jobs. This position will be responsible for inspecting and ...

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All JobsCustomer Returns Specialist Jobs

Customer Returns Specialist information

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$11

$19

$34

How much do customer returns specialist jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer returns specialist in the United States is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.12 per hour, depending on experience, location, and employer.

What does a customer returns specialist do?

A Customer Returns Specialist is responsible for managing and processing product returns from customers. Their main duties include verifying return eligibility, ensuring products meet return criteria, processing refunds or exchanges, and maintaining accurate records. They also communicate with customers to resolve any issues and provide support throughout the return process. This role is essential for ensuring customer satisfaction and maintaining company policies regarding returned merchandise.

What are the key skills and qualifications needed to thrive as a customer returns specialist, and why are they important?

To thrive as a Customer Returns Specialist, you need strong problem-solving abilities, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, CRM software, and returns processing platforms is typically required. Excellent communication, patience, and conflict resolution skills help you manage customer expectations and resolve issues effectively. These skills ensure efficient processing of returns, uphold customer satisfaction, and contribute to maintaining company reputation.

What are some common challenges faced by customer returns specialists, and how can they effectively manage them?

Customer Returns Specialists often deal with high volumes of return requests, occasionally handling dissatisfied customers or complex return scenarios. Effective communication and problem-solving skills are vital for addressing customer concerns professionally while adhering to company policies. Staying organized and familiar with inventory management systems helps streamline the returns process. Collaborating closely with warehouse, customer service, and quality assurance teams ensures returned items are processed efficiently and customer satisfaction remains high.

What is the difference between Customer Returns Specialist vs Customer Service Representative?

AspectCustomer Returns SpecialistCustomer Service Representative
Primary FocusHandling product returns, exchanges, and refundsAssisting customers with inquiries, support, and general service
Required SkillsProduct knowledge, return policies, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentRetail, warehouse, or distribution centersCall centers, retail stores, or online support
Common CertificationsNone typically required, but familiarity with POS systems helpsCustomer service certifications optional but beneficial

While both roles involve assisting customers, the Customer Returns Specialist primarily manages product returns and refunds, focusing on logistics and policies. The Customer Service Representative handles a broader range of customer inquiries, including support and product information. Both roles require strong communication skills, but the specialist role emphasizes return procedures and problem resolution related to product returns.

More about Customer Returns Specialist jobs

What job categories do people searching Customer Returns Specialist jobs look for?

The top searched job categories for Customer Returns Specialist jobs are:

Customer Returns Specialist jobs near you
Infographic showing various Customer Returns Specialist job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $41,253 per year, or $19.8 per hour.

Customer Returns Specialist

Addison Group

Vernon Hills, IL • On-site

$18 - $19/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

Job description

Job Title: Customer Returns Specialist (In-Office)

Location: Buffalo Grove, IL

Industry: Manufacturing / Biotechnology

Pay: $18 – $19 / Hour (based on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.

About Our Client:

Addison Group is hiring a Customer Returns Specialist for one of our clients in the manufacturing and biotechnology space. This organization supports highly technical laboratory and industrial equipment and is experiencing continued growth, creating the need for additional operational support.

Job Description:

The Customer Returns Specialist supports return and repair operations by coordinating customer requests, creating work orders, and ensuring accurate system documentation. This role is well-suited for someone with corporate customer service experience who is detail-oriented, process-driven, and comfortable handling a steady volume of daily customer interactions.

This is a long-term contract opportunity, with many contractors extending beyond one year.

Key Responsibilities:

  • Process customer equipment returns and enter detailed information into internal systems
  • Create and manage work orders for repairs, calibrations, and certifications
  • Communicate with customers regarding return authorizations, repair charges, and approvals
  • Coordinate with internal departments and third-party vendors to support timely resolutions
  • Review documentation related to repairs and calibrations for accuracy and compliance
  • Track turnaround times and follow up on outstanding vendor repairs and invoices
  • Identify and document process issues or quality concerns
  • Handle approximately 25 inbound/outbound customer interactions per day

Qualifications:

  • At least 1 year of corporate customer service experience
  • Strong data entry and documentation skills
  • Proficiency with Microsoft Office
  • Experience with AS400 is a strong plus
  • Comfortable working in a fast-paced, process-driven environment
  • Strong communication skills and attention to detail

Perks:

  • One-on-one training and hands-on support
  • Tight-knit, team-oriented work environment
  • Opportunity to grow within a rapidly expanding organization
  • Competitive benefits upon eligibility
  • Stable hours with early end to the workday

Addison Group is an Equal Opportunity Employer.

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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