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Voice Of Customer Manager Jobs (NOW HIRING)

Acceldata

Customer Advocacy Manager

San Jose, CA · On-site

$120K - $160K/yr

This role focuses on capturing customer success stories, managing advocacy programs, and amplifying the voice of the customer across marketing, sales, and product teams. This role requires on-site ...

Acceldata

Customer Advocacy Manager

San Jose, CA · On-site

$120K - $160K/yr

This role focuses on capturing customer success stories, managing advocacy programs, and amplifying the voice of the customer across marketing, sales, and product teams. This role requires on-site ...

BizIQ

Manager of Customer Success

EXPERIENCE AND EDUCATION * 2+ years of experience managing and building high-performing customer success teams. * 5+ years of account and client management experience with a strong record of ...

Kinective

Customer Success Manager

Gilbert, AZ · On-site

$70K - $85K/yr

Voice of the Customer: Act as the voice of the customer within Kinective, advocating for customer needs, preferences, and feedback across internal teams. Collaborate with product management and ...

AiPrise

Head of Customer Support

San Jose, CA · On-site

$175K - $225K/yr

... management * Own tier-1 through tier-3 support triage and resolution across the customer base ... Create a structured voice of customer loop back to product and engineering 4. Operations org and ...

Aimé Leon Dore

Customer Experience Manager

New York, NY · On-site

$80K - $90K/yr

Serve as the primary CX liaison with internal teams, to ensure voice-of-customer insights are ... Experience managing high-volume customer inquiries with accuracy and empathy. * Experience with ...

Engageware

Senior Customer Success Manager

Represent the voice of the Customer to help influence Product, Marketing, and Sales priorities * Update and manage key metrics in the following areas for each Customer in an account portfolio:

OP Mobility

Engineering Customer Manager

Greer, SC · On-site

Engineering Customer Manager • Type of contract: Full Time • Expected Hiring Date: ASAP Responsibilities: • Promote and enforce safety culture across all engineering activities • Manage ...

Ripple

Head of Customer Success & Support

Chicago, IL · On-site

... management, pricing stewardship, and a deep commitment to driving product adoption. Where customers ... You will be the voice of the customer in the leadership team, a trusted commercial partner to Sales ...

Savers | Value Village

$15.75 - $20.75/hr

This position reports to the Voice of Customer manager and has no direct reports. Essential Job Functions: Team members in this role may perform any of the following job duties: * Handle escalated ...

Uare.ai

Director of Customer Success

Los Altos, CA · On-site

... own voice, story, and life. Founded by Rob LoCascio (founder and former CEO of LivePerson) and ... About the role We are hiring a Director of Customer Success to build our CS function 0-to-1 across ...

LeadsOnline

Director of Customer Support

Plano, TX · On-site

The Director of Customer Support is a senior leadership position that is responsible for shaping ... Manage escalations and serve as a trusted advisor to senior customer stakeholders * Build and ...

Socket.dev

Customer Experience Director

Woodbury, MN · On-site

$141 - $170/hr

This position defines and optimizes end-to-end journeys, translates Voice of Customer insights into ... Select, manage, and evaluate outsourced vendors and consultants (e.g., research firms, design ...

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Voice Of Customer Manager information

See salary details

$33K

$66.1K

$107K

How much do voice of customer manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for voice of customer manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a voice of customer manager?

A Voice of Customer (VoC) Manager is a professional responsible for collecting, analyzing, and acting on customer feedback to improve products, services, and the overall customer experience. They design and manage programs that capture customer insights through surveys, interviews, social media, and other channels. The VoC Manager works closely with various departments to ensure customer feedback is used to drive business improvements and enhance satisfaction.

What is the difference between Voice Of Customer Manager vs Customer Experience Analyst?

AspectVoice Of Customer ManagerCustomer Experience Analyst
Required CredentialsBachelor's degree, experience in customer insightsBachelor's degree, background in data analysis or market research
Work EnvironmentCollaborates with marketing, product teams, and customer serviceAnalyzes customer data, surveys, and feedback to improve experience
Employer & Industry UsageUsed across retail, tech, and service industries to gather customer voiceCommon in marketing, consulting, and customer-centric companies

The Voice Of Customer Manager focuses on collecting and interpreting customer feedback to influence business strategies, while the Customer Experience Analyst emphasizes analyzing data to improve overall customer satisfaction. Both roles require similar skills but differ in their primary focus and daily tasks.

How does a voice of customer manager typically collaborate with cross-functional teams to drive customer-centric improvements?

A Voice of Customer (VoC) Manager frequently works with teams across marketing, product development, customer support, and quality assurance to ensure customer feedback informs business decisions. They organize and lead regular meetings to share insights, prioritize customer pain points, and develop action plans. Collaboration often involves translating customer data into actionable recommendations and tracking the effectiveness of implemented changes. This cross-departmental teamwork is essential for creating a unified customer experience and fostering a culture focused on continuous improvement.

What are the key skills and qualifications needed to thrive as a voice of customer manager, and why are they important?

To thrive as a Voice Of Customer Manager, you need expertise in customer experience management, data analysis, and a solid understanding of business operations, often supported by a relevant bachelor’s degree. Experience with customer feedback platforms, survey tools, CRM systems like Salesforce, and data visualization software such as Tableau is typically required. Exceptional communication, empathy, and stakeholder management skills help you turn insights into actionable strategies and build organizational buy-in. These abilities are crucial for effectively capturing the customer perspective and driving meaningful improvements across the business.
More about Voice Of Customer Manager jobs
What cities are hiring for Voice Of Customer Manager jobs? Cities with the most Voice Of Customer Manager job openings:
What are the most commonly searched types of Voice Of Customer jobs? The most popular types of Voice Of Customer jobs are:
What states have the most Voice Of Customer Manager jobs? States with the most job openings for Voice Of Customer Manager jobs include:
What job categories do people searching Voice Of Customer Manager jobs look for? The top searched job categories for Voice Of Customer Manager jobs are:
Voice Of Customer Manager jobs near you
Infographic showing various Voice Of Customer Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Customer Service Representative

Customer Operations

Kansas City, MO • On-site

$15.50 - $21.25/hr

Other

Re-posted 7 days ago

Job description

Spectrum Mobile Customer Service Representative

Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.

Responsibilities

At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
  • Resolving mobile customer inquiries while creating best-in-class customer experiences
  • Working independently in an open, friendly environment while collaborating with a supportive, energetic team

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you'll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you'll thrive inside our lively environment.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient

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