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Dental Customer Service Jobs (NOW HIRING)

Little River Medical Center

School Dental CSR

Myrtle Beach, SC · On-site

$14.50 - $19.50/hr

School Dental Customer Service Representative (CSR) POSITION SUMMARY The Dental Receptionist is responsible for answering phones, scheduling appointments, registration of patients, collection of ...

Customer Service

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Servicing - Customer Advocate

Auburn Hills, MI · On-site

$16 - $22.85/hr

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Medical, dental, and vision insurance * Company-paid life insurance * 401(k) with employer matching

Customer Service

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Servicing - Customer Care Specialist

Sterling Heights, MI · On-site

$16/hr

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent ... Medical, dental, and vision insurance * Company-paid life insurance * 401(k) with employer matching

Alliance Family Dental

Dental Assistant

Niagara Falls, NY · On-site

$20 - $25/hr

Dental Customer Service; acknowledge, smile and greet patients upon arrival/dismissal * Respond to patient questions and or concerns according to company Policies * Answering Telephones * Scheduling ...

Alliance Family Dental

Dental Assistant

Niagara Falls, NY · On-site

$20 - $25/hr

Dental Customer Service; acknowledge, smile and greet patients upon arrival/dismissal * Respond to patient questions and or concerns according to company Policies * Answering Telephones * Scheduling ...

Alliance Family Dental

Dental Assistant

Niagara Falls, NY · On-site

$20 - $25/hr

Dental Customer Service; acknowledge, smile and greet patients upon arrival/dismissal * Respond to patient questions and or concerns according to company Policies * Answering Telephones * Scheduling ...

Delta Dental Of Idaho

Customer Service Specialist

Boise, ID · On-site

$16.25 - $21.50/hr

Culture rules at Delta Dental. It's key to our becoming the leading dental benefits carrier in the ... The Customer Service Specialist is responsible for customer service interactions with providers ...

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How much do dental customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for dental customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a dental customer service?

A Dental Customer Service job involves assisting patients with inquiries about treatments, appointments, insurance, and billing. Representatives provide support over the phone, in person, or online to ensure a smooth patient experience. They also help schedule appointments, handle patient records, and address concerns or complaints. Strong communication and problem-solving skills are essential for this role.

What are the typical daily responsibilities of someone working in dental customer service?

In a Dental Customer Service role, your daily responsibilities typically include answering patient inquiries, scheduling appointments, verifying insurance information, and processing billing or payments. You’ll also interact closely with dental hygienists, dentists, and office managers to coordinate patient care and maintain accurate records. Handling patient concerns with empathy and professionalism is essential, as is efficiently managing administrative tasks to keep the office running smoothly. This role is vital in ensuring patients have a positive experience from their first call to follow-up visits, making you an integral part of the dental care team.

What are the key skills and qualifications needed to thrive in dental customer service, and why are they important?

To excel in Dental Customer Service, you need a solid understanding of dental terminology, appointment scheduling, insurance processes, and patient account management, often gained through relevant administrative experience or dental office training. Familiarity with dental practice management software, electronic health records (EHR), and insurance verification tools is commonly required. Superior communication, problem-solving abilities, and a patient-friendly attitude are essential soft skills in this position. These competencies enable effective patient support, efficient office operations, and ensure a positive experience for both patients and dental staff.

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Dental Customer Service jobs near you
Infographic showing various Dental Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Dental Customer Service Representative

ACS Benefit Services, LLC

Remote

$16.50 - $22.25/hr

Full-time

Posted 16 days ago

Job description

***Candidates must reside in one of the following states: NC, FL, GA, IN, KS, SC, VA***
Title:
Dental Customer Service Representative
FLSA Status:
Non exempt
Shift: 7.5 hours/day, 37.5 hours/week
Flex hours between 8:00 am to 6:00 pm
Monday through Friday, occasional OT
Reports to: Dental Customer Service Supervisor
Department: Dental
Employment Status: Full Time
Supervisory Responsibilities:
No
Date Created/Last Evaluated: March 2026
Summary
The Dental Customer Service Representative is responsible for handling incoming calls from members, providers, brokers and group administrators to verify eligibility, verify benefits, explain EOB’s, research claim payments and answer general questions in a call center environment.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
  • High School Graduate or General Education Degree (GED)
  • At least 2 years of related experience
  • Dental terminology experience, preferred
  • Bilingual, preferred
Knowledge, Skills and Abilities
  • Excellent verbal and written communication skills required
  • Ability to utilize the available time to organize and complete work within given deadlines
  • Ability to meet company metrics
  • Ability to work independently with minimal supervision
  • Ability to communicate clearly and concisely in spoken and written word
  • Ability to take care of the customers’ needs while following company procedures
  • Ability to pay attention to the minute details of a project or task
  • Ability to get along well with a variety of personalities and individuals
  • Ability to remain calm under pressure
Essential Functions
  • Confer with customers by telephone to provide information about dental services, eligibility and plan benefits
  • Ensure department metrics are met by call volume and minimum talk time. Call monitoring must verify minimum number of errors and customer complaints
  • Remain calm when speaking with callers who may become upset
  • Keep records of customer interactions and transactions, record detail of inquiries, complaints, and comments in the system, as well as any actions taken
  • Check to ensure that appropriate changes were made to resolve customer’ problems
  • Refer unresolved customer grievances to designated departments for further investigation
  • Documents all calls in a clear and concise manner
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as eligibility, and handle claims questions regarding payments or denials
  • Review dental insurance policy terms to determine whether a particular service is covered by insurance
Physical Demands
Heavy phone usage and use of computer equipment. This is a sedentary role.
Work Environment
Remote work-from-home position. Requirements are a dedicated workspace with minimal distractions.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

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