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Online Chat Representative Jobs (NOW HIRING)

Union Park Automotive Group

Automotive BDC

Wilmington, DE · On-site

$14.50 - $19.50/hr

Job Summary: We are seeking a highly motivated and organized individual to join our team as an Automotive BDC (Business Development Center). In this role, you will be responsible for generating

Union Park Automotive Group

Automotive BDC

Wilmington, DE

$14.50 - $19.50/hr

Job Summary: We are seeking a highly motivated and organized individual to join our team as an Automotive BDC (Business Development Center). In this role, you will be responsible for generating

Liberty Latin America Communications, Inc.

$15 - $20.25/hr

St. Croix, VI What´s the role? As a Customer Service Representative supports customers face to face, through phone, email, online chat, social media regarding the services offered by Liberty. The

Liberty Latin America Communications, Inc.

$15 - $20.25/hr

St. Croix, VI What´s the role? As a Customer Service Representative supports customers face to face, through phone, email, online chat, social media regarding the services offered by Liberty. The

WARE

Inside Sales Representative

New Albany, IN · On-site

WARE is one of the nation's largest and most expansive boiler rental, service, education, and training companies. A family-owned business founded in 1952, WARE has experienced continual growth for

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Online Chat Representative information

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How much do online chat representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for online chat representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.
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What are the most commonly searched types of Chat Representative jobs?

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What states have the most Online Chat Representative jobs?

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Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Automotive BDC

Union Park Automotive Group

Wilmington, DE • On-site

$14.50 - $19.50/hr

Full-time

Re-posted 5 days ago

Job description

Job Summary:
We are seeking a highly motivated and organized individual to join our team as an Automotive BDC (Business Development Center). In this role, you will be responsible for generating leads, following up with potential customers, and assisting with customer inquiries through various communication channels. Your main goal will be to schedule appointments and provide excellent customer service to drive business growth and maintain strong customer relationships.
Responsibilities:
- Generate leads by managing and responding to customer inquiries received via phone calls, emails, and online chat processes.
- Follow up with potential customers to schedule appointments and confirm information.
- Provide exceptional customer service by addressing customer concerns, answering questions, and resolving issues promptly.
- Maintain accurate and up-to-date customer records in the CRM system.
- Collaborate with service team members to ensure smooth transition of leads and customer information.
- Assist with administrative tasks such as data entry, reporting, and document management.
- Stay updated on product knowledge and industry trends to effectively communicate with customers.
Qualifications:
- High school diploma or equivalent required; some college education preferred.
- Previous experience in a customer service or call center role is desired.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport and establish long-lasting relationships with customers.
- Proficient in using CRM systems, MS Office Suite (Word, Excel, Outlook), and online chat platforms.
- Ability to multitask and prioritize workload in a fast-paced environment.
- Detail-oriented and highly organized with the ability to follow processes and procedures accurately.
- Knowledge of the automotive industry and automotive terminology is a plus.
- Problem-solving skills and ability to handle customer complaints or difficult situations effectively.
- Flexibility to work evenings and weekends as needed.
We offer a competitive salary and benefits package, along with opportunities for growth and development within our organization. Join our team and contribute to our success by providing outstanding customer service and helping drive business growth in the automotive industry. Apply today!

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