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Online Chat Representative Jobs (NOW HIRING)

Strada

Customer Service Representative

Sanford, FL · On-site

$14.50 - $19.50/hr

... online chat, or in person to provide support and information on products or services. · Collects and enters orders for new or additional products or services. · Fields customer questions and ...

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How much do online chat representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for online chat representative in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.
More about Online Chat Representative jobs
What cities are hiring for Online Chat Representative jobs? Cities with the most Online Chat Representative job openings:
What are the most commonly searched types of Chat Representative jobs? The most popular types of Chat Representative jobs are:
What states have the most Online Chat Representative jobs? States with the most job openings for Online Chat Representative jobs include:
What job categories do people searching Online Chat Representative jobs look for? The top searched job categories for Online Chat Representative jobs are:
Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 34% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $44,113 per year, or $21.2 per hour.

Contact Center Representative - FT

Mountain Credit Union

Candler, NC • On-site

$20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Join Mountain Credit Union as a Full Time Contact Center Representative and bring your expertise to a dynamic and member-centric environment. You'll have the opportunity to engage with members, troubleshoot issues, and provide top-notch service while working onsite at our Candler, NC location or possibly another MCU branch such as Franklin or Waynesville. The pay for this exciting position is $20.50 per hour and up based upon experience.
Your problem-solving skills and empathetic nature will shine as you assist members with their banking needs. Take the next step in your career and apply today! You will be offered great full-time benefits such as medical, dental, vision, life insurance, 401(k) with match, incentive pay, 11 Paid Holidays, and Paid Time Off.
Mountain Credit Union: What drives us
We are People Helping People. We provide financial services to people in our community, serving western North Carolina with local decisions and excellent customer service.
Your day as a Contact Center Representative
As a Full Time Contact Center Representative at Mountain Credit Union, you will play a crucial role in assisting members through telephone and online chat channels. Your problem-solving skills and empathetic approach will be put to the test as you resolve issues, answer inquiries, and recommend appropriate solutions to meet the financial needs of our members. Your customer-centric mindset will ensure that members receive the highest level of service and have a positive experience.
Join our team and make a difference in the lives of our members every day.
Requirements for this Contact Center Representative job
To excel as a Contact Center Representative at Mountain Credit Union, candidates should possess strong communication skills, both verbal and written, to effectively assist members over the phone and online chat. Proficiency in using technology and software tools is essential for navigating member accounts and resolving inquiries efficiently. Prior experience in the financial services industry is essential for familiarity with banking products and processes. The ability to multitask, prioritize, and remain calm under pressure will contribute to providing excellent service to our members. If you are a problem-solver with a customer-centric approach, we encourage you to apply for this rewarding position.
Knowledge and skills required for the position are:
  • High school diploma or equivalent is required
  • Prior experience in the financial services industry is required.
Join us!
If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!

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