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Live Chat Jobs in Decatur, GA (NOW HIRING)

CallRail

Join our Talent Community

Atlanta, GA · On-site +1

$15.50 - $19.75/hr

About CallRail The CallRail platform streamlines customer communications by centralizing calls, texts, form submissions, and live chat in real-time in one unified inbox, making them easier to manage ...

XACT

Customer Service Specialist - GA

Atlanta, GA · Remote

$14.99 - $15/hr

What You'll Do: ● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between ● Use active listening and ...

Linden Lab

Customer Success Specialist

Atlanta, GA · Remote

Using a variety of communication channels (phone, live chat, ticketed support), the Specialist will leverage in-depth technical knowledge, excellent communication skills, and a strong understanding ...

Truist

Live Event Production & AV Moderator

Atlanta, GA · On-site

You will be responsible for live event production, conference room setup, and moderating virtual ... Manage chat, Q&A, presenter transitions, and audience controls * Run practice sessions, schedule ...

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Showing results 1-20

All JobsLive Chat JobsLive Chat Jobs in Decatur, GA

Live Chat information

See Decatur, GA salary details

$22.9K

$58.1K

$84.5K

How much do live chat jobs pay per year?

As of Jul 15, 2026, the average yearly pay for live chat in Decatur, GA is $58,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $84,000.00 per year, depending on experience, location, and employer.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

What Are Live Chat Jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What are the key skills and qualifications needed to thrive as a Live Chat Agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What is a Live Chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the typical challenges faced by Live Chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.
More about Live Chat jobs
What are the most commonly searched types of Live Chat jobs in Decatur, GA? The most popular types of Live Chat jobs in Decatur, GA are:
What are popular job titles related to Live Chat jobs in Decatur, GA? For Live Chat jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Live Chat jobs in Decatur, GA look for? The top searched job categories for Live Chat jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Live Chat jobs? Cities near Decatur, GA with the most Live Chat job openings:
Live Chat jobs near you
Infographic showing various Live Chat job openings in Decatur, GA as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $58,091 per year, or $27.9 per hour.
Join our Talent Community

Join our Talent Community

CallRail

Atlanta, GA • On-site, Remote

$15.50 - $19.75/hr

Full-time

Re-posted 3 days ago

Job description

About CallRail
The CallRail platform streamlines customer communications by centralizing calls, texts, form submissions, and live chat in real-time in one unified inbox, making them easier to manage and learn from. Its tracking capabilities reveal the source behind every contact - from ads to keywords and campaigns - so you always know which marketing efforts are working and generating the high quality conversations you need to grow.
At CallRail, we believe that we're only as strong as the sum of our parts. We're passionate about the customers we serve and strive to create a work environment where people can be fully present every day. And that starts with respect both inside and outside the office. Through our diversity, equity, and inclusion (DE&I) programs, we actively seek to create spaces of open communication where honesty and candor are used to push the envelope on what's possible. We view our culture as a work in progress and see every hire as an opportunity to make it better.
Does this feel like a fit? Then take a look at our openings. If you're interested in joining the CallRail Team but don't see an opportunity that you'd like to apply to, please send us your resume. We'll keep your information on file and will reach out when we have more openings.
You Are Welcome Here
CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

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