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Live Chat Jobs in Decatur, GA (NOW HIRING)

CallRail

Join our Talent Community

Atlanta, GA · On-site +1

$15.50 - $19.75/hr

About CallRail The CallRail platform streamlines customer communications by centralizing calls, texts, form submissions, and live chat in real-time in one unified inbox, making them easier to manage ...

Opus Inspection

Call Center Representative

Atlanta, GA · On-site +1

$15.50/hr

Open and dispatch service calls for equipment issues that cannot be resolved over the telephone or live chat. * Generate consumable/heavy wear orders when requested by inspection stations.

D.R. Horton, Inc

Online Sales Concierge

Atlanta, GA

$15 - $19.25/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

XACT

Customer Service Specialist - GA

Atlanta, GA · On-site +1

$15.99 - $16/hr

... or live chat ● Must be able to perform repetitive tasks, such as typing, with attention to detail Technical Requirements : • High-speed DSL or cable connection, rated at least 10 MB download ...

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Live Chat information

See Decatur, GA salary details

$22.9K

$58.1K

$84.5K

How much do live chat jobs pay per year?

As of May 31, 2026, the average yearly pay for live chat in Decatur, GA is $58,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $84,000.00 per year, depending on experience, location, and employer.

What Are Live Chat Jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What are the key skills and qualifications needed to thrive as a Live Chat Agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What are the typical challenges faced by Live Chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.

What is a Live Chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

More about Live Chat jobs
What are the most commonly searched types of Live Chat jobs in Decatur, GA? The most popular types of Live Chat jobs in Decatur, GA are:
What are popular job titles related to Live Chat jobs in Decatur, GA? For Live Chat jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Live Chat jobs in Decatur, GA look for? The top searched job categories for Live Chat jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Live Chat jobs? Cities near Decatur, GA with the most Live Chat job openings:
Live Chat jobs near you
Infographic showing various Live Chat job openings in Decatur, GA as of May 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $58,091 per year, or $27.9 per hour.

Project Manager - Mobile Technology

CoServe Global Solutions

Dunwoody, GA

Contractor

Posted 11 days ago

Job description

Company Description

To us, CoServe means that "we're in it together" with our business partners. Your priorities are our priorities, and we are vested in your success. This core perspective drives everything we do. We've found that working together is what creates long-term value and profitability. Our mission is to serve you first, and in serving you, we win together. 

Our vision is to help discover the very best talent on the planet.  And then help those people find their ideal work opportunity.  

CoServe's specific focus is IT and Telecommunication.  As serving others has always been our M.O., we have built deep, lasting relationships over the last few decades. These relationships are what make the difference in finding the exact right person at exactly the right time.

Job Description

Your role as Project Manager will be to oversee and Manage Global Sales and Marketing programs and projects related to mobile guest experience, virtual chat, live chat, and guest satisfaction. You will serve as main point of contact for the mobile team in regards to the business unit. Other duties are:

  • Work with resource managers to set and drive key deliverable dates that are achievable and necessary to the successful execution of each project. 
  • Proactively leading and driving the project and have full awareness of status of all components at all times. 
  • Tactical and focused project manager who has strong functional skills and can work in a collaborative environment. 
  • Lead the project team through issues/problems discovered during the course of project execution and communicates them properly to management and key stakeholders. 
  • Provide and articulate clear direction for and information about all team activity to the project team, key stakeholders and higher levels of management 
  • Consistently communicate with project team members to ensure project remains on track 
Qualifications

5+ years web/digital project management experience 

1+ years of experience with Mobile Projects (desired) 

Experience managing project in the mobile area desired and will work on the business side of the company but will liaison with the Technical project manager as well 

Additional Information

This is an immediate need, apply today! 


If you don't have any web/digital Project experience you will not be considered.  



About CoServe

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2012

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