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Live Chat Jobs in Decatur, GA (NOW HIRING)

RIT Solutions, Inc.

Solution Architect

Atlanta, GA · On-site

$60.50 - $79.75/hr

... Live Chat - A hybrid/SAFE program with the objective of delivering a world class voice/chat self service capability replacing our heritage IVR's with Conversational AI. Qualifications : Required ...

Burjline Builders

Customer Services

Atlanta, GA · On-site

$15.50 - $21/hr

Serve as the primary point of contact for customer enquiries, handling communications via telephone, email, and live chat in a professional and timely manner. * Identify and assess customers' needs ...

Ag

HR Shared Services Specialist (Contract)

Atlanta, GA · On-site

Demonstrate first class customer service to employees at all times via phones, live chat and case management channels. * Supporting the positive culture and employee experience at Airbus. * Support ...

SONS Automotive Group

Automotive BDC Rep.

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond promptly to internet, phone, and live chat inquiries using approved scripts and templates * Provide customers with initial product details and direct them to appropriate dealership resources

New

SONS Automotive Group

Automotive BDC Rep.

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond promptly to internet, phone, and live chat inquiries using approved scripts and templates * Provide customers with initial product details and direct them to appropriate dealership resources

New

SONS Automotive Group

Automotive BDC Rep.

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond promptly to internet, phone, and live chat inquiries using approved scripts and templates * Provide customers with initial product details and direct them to appropriate dealership resources

SONS Automotive Group

Automotive BDC Rep.

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond promptly to internet, phone, and live chat inquiries using approved scripts and templates * Provide customers with initial product details and direct them to appropriate dealership resources

Rethink

Senior Manager of Customer Support

Atlanta, GA · On-site +1

Live Chat * Ticketing System * Email Support * Customer Escalations * Self-Service Resources Customer Experience Excellence * Monitor and improve key customer satisfaction metrics, including: * NPS

DR Horton

Online Sales Concierge

Conyers, GA · On-site

$13.50 - $17.50/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton, Inc.

Online Sales Concierge

Conyers, GA · On-site

$13.50 - $17.50/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton, Inc.

Online Sales Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

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Showing results 41-60

All JobsLive Chat JobsLive Chat Jobs in Decatur, GA

Live Chat information

See Decatur, GA salary details

$22.9K

$58.1K

$84.5K

How much do live chat jobs pay per year?

As of Sep 15, 2026, the average yearly pay for live chat in Decatur, GA is $58,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $84,000.00 per year, depending on experience, location, and employer.

What is a live chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What are the typical challenges faced by live chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.

What are live chat jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

More about Live Chat jobs

What are the most commonly searched types of Live Chat jobs in Decatur, GA?

The most popular types of Live Chat jobs in Decatur, GA are:

What are popular job titles related to Live Chat jobs in Decatur, GA?

For Live Chat jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Live Chat jobs in Decatur, GA look for?

The top searched job categories for Live Chat jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Live Chat jobs?

Cities near Decatur, GA with the most Live Chat job openings:

Live Chat jobs near you
Infographic showing various Live Chat job openings in Decatur, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 77% In-person, and 23% Remote job distribution, with an average salary of $58,091 per year, or $27.9 per hour.

Solution Architect

Atlanta, GA • On-site

RIT Solutions, Inc.
Recruiting and Staffing Services • 201 - 500 employees
Learn more about RIT Solutions, Inc.external

$60.50 - $79.75/hr

Full-time

Re-posted 10 days ago

Job description

Job Summary:
RIT Solutions, Inc. is seeking a Solution Architect to work on innovative solutions in the healthcare sector. The role involves end-to-end solutioning with a focus on APIs, microservices, and cloud technologies, particularly in integration with systems like Salesforce and Kafka.
Responsibilities:
• Must be a true Solutions Architect....***they will reject Tech Leads, Tech Architects, Java Architects, Enterprise Arch, Integration Arch***
• Must have Cloud.
• Salesforce exp. a plus
• Should have HC exp
• They had been building in their Salesforce Contact Center to build parity, but moving to Train D working on more innovative solutions to optimizing experience in GPS program within CVS and across different systems they have to provide augmentation to call center reps and agent services to determine course of call.
• Cloud GCP
• Exp with Integration with Kafka for integration / streaming
• Salesforce would be nice to see,
• The technology in AI space refreshes itself every 6-9 months, hard to find folks that have long tenure with any given tech.
• Must be good with Cloud
• Healthcare preferred or adjacent verticals such as Finance or Insurance.
• Long term contract - into next year. Approx 12-18 months
• Must be able to convert to FTE. Not a guarantee but they want they option.
• Three major programs in scope:
• Guided Personal Service (GPS) program – A large solution Scaled Agile framework-based (SAFE) program consisting of 3+ agile release trains. Primary stakeholders support our Healthcare member and provider contact centers. We are in year 7 of a multi-year journey to expand support for additional lines of business in support of our business team's mission. We are currently focused on integrating Medicaid into GPS.
• Member Experience (MX) – A single Agile Release Train SAFE program with the goal of increasing the satisfaction and decreasing friction of Healthcare's members through timely digital communications, enhanced digital experience and data/analytics.
• Your Healthcare Virtual Assistant (YAVA) / Live Chat – A hybrid/SAFE program with the objective of delivering a world class voice/chat self service capability replacing our heritage IVR's with Conversational AI.
Qualifications:
Required:
• Must be a true Solutions Architect
• Must have Cloud experience
• Experience with Integration with Kafka for integration/streaming
• Must be good with Cloud
• Experience in end to end solutioning
• Experience with APIs
• Experience with microservices
• Application development knowledge
Preferred:
• Salesforce experience
• Healthcare experience or adjacent verticals such as Finance or Insurance
Company:
Jobdiva Job Portal: https://www1.jobdiva.com/candidates/myjobs/searchjobsdone.jsp?a=xbjdnwgjodtga1y1im2g881fkkeiwd0775lbvq8yqgps8vb2q36w2vj1ga6xxork&compid=-1 Recruitment (contingency search and campus selection). Founded in 2019, the company is headquartered in Arlington, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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