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Live Chat Jobs in Rome, GA (NOW HIRING)

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See Rome, GA salary details

$23.5K

$59.5K

$86.5K

How much do live chat jobs pay per year?

As of May 31, 2026, the average yearly pay for live chat in Rome, GA is $59,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What Are Live Chat Jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What are the key skills and qualifications needed to thrive as a Live Chat Agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What are the typical challenges faced by Live Chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.

What is a Live Chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

More about Live Chat jobs
What are the most commonly searched types of Live Chat jobs in Rome, GA? The most popular types of Live Chat jobs in Rome, GA are:
What are popular job titles related to Live Chat jobs in Rome, GA? For Live Chat jobs in Rome, GA, the most frequently searched job titles are:
What job categories do people searching Live Chat jobs in Rome, GA look for? The top searched job categories for Live Chat jobs in Rome, GA are:
What cities near Rome, GA are hiring for Live Chat jobs? Cities near Rome, GA with the most Live Chat job openings:
Live Chat jobs near you
Marketing Coordinator - Commercial Interiors

Marketing Coordinator - Commercial Interiors

Shaw Industries Inc

Cartersville, GA • On-site

$37.80K - $52.10K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Shaw Industries rating

7.5

Company rating: 7.5 out of 10

Based on 100 frontline employees who took The Breakroom Quiz

241st of 512 rated manufacturers

Job description

Job Title

Marketing Coordinator - Commercial Interiors

Position Overview

Shaw Contract is a global design leader in commercial flooring for some of the world's most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such asworkplace, healthcare, hospitality, education, and multi-family dwellings; supporting the spaces in which we work, learn, live,playand heal.

As a Marketing CoordinatorforInforumyouwillserve as the frontline connection between marketing, our salesforce, and our clients, ensuring thataccurate,timely, and technically sound product and brand information is delivered to drive business growth.This role is highly visible and fast-paced, requiringstrong communicationskills, a service-oriented mindset, and the ability to translate technical product knowledge across flooring categories into clear, actionable guidance for both internal and external customers.

Key Responsibilities

  • Act as a primary resourcefor sales teams and clients, managing high-volume inquiries across phone, email, and live chat with a focus on responsiveness andquality solutions

  • Provideaccurateand consultative support on product specifications, installation, applications, and brand positioning across multiple flooring categories

  • Partner closely with AccountExecutives, RVPs, and cross-functional teams to fulfill both standardmarketingand custom requests

  • Collaborate with Technical Services, Customer Service, R&D, Samples, and Marketing teams to resolve complex issues and ensure a seamless customer experience

  • Maintain and continuously improve internal and external-facing resources, ensuring data accuracy, accessibility, and consistency

  • Support marketing initiatives and strategic projects with a focus on speed, quality, and alignment to market needs

  • Capture customer and salesforce feedback,identifytrends, and drive continuous improvement

Requirements:

  • Bachelor's degree in Marketing, Communications, Business, or relatedfieldorequivalent experience in roles supporting sales teams and clients with product, technical, or marketing-related inquiries in a fast-paced environment

  • Demonstrated ability to manage high-volume customer or client interactionsin a fast-paced, service-oriented environment

  • Strong digital and systemsproficiency(Microsoft Office; experience navigating databases, resource centers, or CRM tools such as Salesforce is a plus)

  • Ability to be onsite in Cartersvilleminimum4days a week

Preferred:

  • Exposure to commercial interiors, flooring, architecture/design, or construction industries

  • Familiarity with product specifications or installation processes

  • Experience supporting field sales teams or client-facing roles

  • Basic graphic design or content development experience

  • Experience working in InDesign

  • Experience working with global teams or diverse customer bases

Required Competencies:

  • Communicate Effectively

  • Initiate Action

  • Learn & Apply

  • Collaborate

  • Build Customer Satisfaction

Shaw benefits include:

  • Medical, dental, and vision insurance

  • Life insurance and disability coverage

  • Tuition reimbursement

  • Employee assistance program

  • Health savings account

  • Paid Time Off

  • Parental Leave

  • 401K and Retirement Plans

  • Product discounts for employees

  • Adoption assistance

  • Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

  • And much more.

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

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#ShawIND

#ShawContract

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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