ZipRecruiter

Log In

1

Live Chat Customer Service Jobs in Wisconsin (NOW HIRING)

Ashley Global Retail, LLC

Customer Care Agent

Arcadia, WI · On-site

$15.50 - $20.75/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

Ashley Global Retail, LLC

Customer Care Agent

Arcadia, WI · On-site

$15.50 - $20.75/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

mason

Customer Care Specialist

Chippewa Falls, WI · On-site

$19/hr

... live chat, and social media. You will work collaboratively with a dedicated team of agents to ... Take charge of customer inquiries that have been escalated from Customer Service Representative 1s.

next page

Showing results 1-20

All JobsLive Chat Customer Service JobsLive Chat Customer Service Jobs in Wisconsin

Live Chat Customer Service information

See Wisconsin salary details

$9

$18

$27

How much do live chat customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for live chat customer service in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a live chat customer service representative?

A Live Chat Customer Service representative is a professional who assists customers in real-time through online chat platforms. They answer questions, resolve issues, and provide information about products or services, all via instant messaging. This role requires strong communication skills, quick typing, and the ability to multitask effectively. Live chat agents help improve customer satisfaction by offering immediate support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a live chat customer service representative, and why are they important?

To thrive as a Live Chat Customer Service representative, you need strong written communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM software, and help desk systems is typically required. Excellent multitasking, patience, and problem-solving skills help you stand out in handling multiple customer inquiries efficiently. These skills ensure prompt, clear support that enhances customer satisfaction and loyalty in a fast-paced, digital environment.

What are some common challenges faced by live chat customer service representatives, and how can they be addressed?

Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized service. Managing high chat volumes and responding promptly while meeting quality standards requires strong multitasking and organizational skills. To overcome these challenges, many employers offer training on time management and use chat management software that helps track conversations and prioritize inquiries. Collaborating closely with teammates and having quick access to knowledge bases also ensures consistent, high-quality support.

What is the difference between Live Chat Customer Service vs Call Center Customer Service?

AspectLive Chat Customer ServiceCall Center Customer Service
Work EnvironmentOnline, digital platform, remote or office-basedPhone-based, often in call centers or remote
Communication MethodText-based chat in real-timeVoice calls in real-time
Required SkillsTyping speed, written communication, problem-solvingClear speech, active listening, verbal communication
Common CertificationsCustomer service training, technical skillsCustomer service training, communication skills

Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Live chat relies on written communication via online platforms, while call center roles involve verbal communication over the phone. Both roles require strong customer service skills, but the specific skills and tools differ based on the medium used.

What are popular job titles related to Live Chat Customer Service jobs in Wisconsin?

For Live Chat Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Live Chat Customer Service jobs in Wisconsin look for?

The top searched job categories for Live Chat Customer Service jobs in Wisconsin are:

Live Chat Customer Service jobs near you
Infographic showing various Live Chat Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Customer Service Representative

Flamingo Marine Inc

Richfield, WI • On-site

$16 - $21.50/hr

Full-time

Vision, Retirement, PTO

Posted 2 days ago

New

Key responsibilities

  • Serve as the primary point of contact for customer communications via phone, email, and live chat.

  • Assess incoming inquiries and direct calls and messages to the appropriate departments or personnel.

  • Receive, input, and process incoming parts orders, and track customer service tickets from initial intake through final resolution.

Job description

ABOUT US:

As a manufacturing startup dedicated to transforming the pontoon boat industry, Flamingo prioritizes innovation, performance, and quality to deliver exceptional on-water experiences. We’re currently seeking an experienced Customer Service Representative to help us build and scale a high-performing manufacturing operation from the ground up.

POSITION OVERVIEW:

This role serves as the primary point of contact for Flamingo Marine, delivering exceptional service and support to our boat owners and dealer network. The Customer Service Representative acts as the crucial link between incoming customer needs and internal service operations, managing multi-channel communications, processing parts orders, troubleshooting initial service inquiries, tracking service tickets, and coordinating field repair schedules.

KEY RESPONSIBILITIES:
  • Customer Communications: Serve as the primary point of contact via phone, email, and live chat, delivering prompt, professional, and courteous service.
  • Call & Ticket Routing: Assess incoming inquiries and efficiently direct calls and messages to the appropriate departments or personnel.
  • Order Processing: Receive, input, and accurately process incoming parts orders through the system, keeping customers informed on order status.
  • Ticket Management: Track customer service tickets from initial intake through final resolution to ensure timely followup and completion.
  • Field Repair Coordination: Schedule and coordinate field repairs with technicians, service managers, and network partners as necessary.
  • Technical Assistance & Troubleshooting: Assist customers and dealers over

    • incoming channels with basic technical troubleshooting and operational guidance within scope of knowledge.

  • Departmental Support: Work closely with the Service Manager and internal

    • teams to maintain detailed records of service activities and customer communications.

    EDUCATION, EXPERIENCE & QUALIFICATIONS:
  • High School Diploma or equivalent required; Associate degree preferred.
  • 2+ years of customer service, order entry, or service coordination

    • experience; experience in marine, powersports, automotive, or manufacturing environments is strongly preferred.

  • Excellent written and verbal communication skills with a customerfirst mindset.
  • Strong ability to multitask, prioritize incoming inquiries, and manage schedules and order workflows concurrently.
  • Proficiency with standard office software, ticketing systems,

    • and order management/ERP software.

    WHAT WE OFFER:Competitive pay and benefits

    A clean, safe, and modern production environment

    401k retirement plan

    Paid time off and holidays

    Leadership opportunities in a growing company with long-term vision

    A culture that values craftsmanship, innovation, and teamwork

    Flamingo Marine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

    Join Our Crew. Shape the Future of Boating. If you're ready to take the lead, share your expertise, and help us build the next generation of pontoon boats, we want to hear from you.