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Live Chat Customer Service Jobs in Wisconsin (NOW HIRING)

Trek Bicycle

Customer Care - eCommerce, Guide

Waterloo, WI · On-site

$15.50 - $21/hr

... phone, live chat, or video within expected standards. * Partner with shops to create awesome ... Strong desire to contribute to an outstanding customer service organization within the bicycle ...

Heartland Co-op

$15.50 - $21/hr

Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat. * Bill products, receive payments, run scale, and track ...

Heartland Co-op

$15.50 - $21/hr

Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat. * Bill products, receive payments, run scale, and track ...

Ferrellgas

Customer Service Specialist

Wisconsin Dells, WI · On-site

$15.75 - $20.75/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ferrellgas

Customer Service Specialist

Wisconsin Dells, WI · On-site

$15.75 - $20.75/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ellsworth

Customer Service Representative

Germantown, WI · Hybrid

$16.25 - $22.25/hr

... Service Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty ... Processes incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) ...

Ellsworth

Customer Service Representative

Germantown, WI · Hybrid

$16.25 - $22.25/hr

... Service Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty ... Processes incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) ...

boelter

Customer Service Representative

Pewaukee, WI · On-site

$15.75 - $21.25/hr

CUSTOMER SERVICE REPRESENTATIVE Location: Pewaukee, Wisconsin Belong to the Boelter community that ... email, EDI, chat) ensuring timely delivery and follow up to customers, including daily ...

Rice Lake

Customer Service Technician

Rice Lake, WI · On-site

$17 - $23/hr

The position will provide world class customer service and technical support to customers via telephone, email, and web chat. Position has a flexible work week which will be scheduled anywhere ...

FOREVER INC

Client Care Associate

Hobart, WI · Hybrid

$17/hr

You'll assist with product and service inquiries, troubleshoot software issues across our web ... Proficiency with customer support ticketing systems and live chat platforms. * Strong verbal and ...

ULINE

Customer Service Representative

Kenosha, WI · On-site

$32/hr

Customer Service Representative Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

Torginol Inc

Customer Service Specialist

Sheboygan, WI · On-site

$17.25 - $22.75/hr

About the Role: The Customer Service Specialist plays a crucial role in ensuring customer ... Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Uline

Customer Service Representative

Kenosha, WI · On-site

$27 - $32/hr

Customer Service Representative Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

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All JobsLive Chat Customer Service JobsLive Chat Customer Service Jobs in Wisconsin

Live Chat Customer Service information

See Wisconsin salary details

$9

$18

$27

How much do live chat customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for live chat customer service in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a live chat customer service representative?

A Live Chat Customer Service representative is a professional who assists customers in real-time through online chat platforms. They answer questions, resolve issues, and provide information about products or services, all via instant messaging. This role requires strong communication skills, quick typing, and the ability to multitask effectively. Live chat agents help improve customer satisfaction by offering immediate support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a live chat customer service representative, and why are they important?

To thrive as a Live Chat Customer Service representative, you need strong written communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM software, and help desk systems is typically required. Excellent multitasking, patience, and problem-solving skills help you stand out in handling multiple customer inquiries efficiently. These skills ensure prompt, clear support that enhances customer satisfaction and loyalty in a fast-paced, digital environment.

What are some common challenges faced by live chat customer service representatives, and how can they be addressed?

Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized service. Managing high chat volumes and responding promptly while meeting quality standards requires strong multitasking and organizational skills. To overcome these challenges, many employers offer training on time management and use chat management software that helps track conversations and prioritize inquiries. Collaborating closely with teammates and having quick access to knowledge bases also ensures consistent, high-quality support.

What is the difference between Live Chat Customer Service vs Call Center Customer Service?

AspectLive Chat Customer ServiceCall Center Customer Service
Work EnvironmentOnline, digital platform, remote or office-basedPhone-based, often in call centers or remote
Communication MethodText-based chat in real-timeVoice calls in real-time
Required SkillsTyping speed, written communication, problem-solvingClear speech, active listening, verbal communication
Common CertificationsCustomer service training, technical skillsCustomer service training, communication skills

Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Live chat relies on written communication via online platforms, while call center roles involve verbal communication over the phone. Both roles require strong customer service skills, but the specific skills and tools differ based on the medium used.

What are popular job titles related to Live Chat Customer Service jobs in Wisconsin?

For Live Chat Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Live Chat Customer Service jobs in Wisconsin look for?

The top searched job categories for Live Chat Customer Service jobs in Wisconsin are:

Live Chat Customer Service jobs near you
Infographic showing various Live Chat Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Customer Care - eCommerce, Guide

Trek Bicycle

Waterloo, WI • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Trek Bicycle rating

7.5

Company rating: 7.5 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

78th of 739 rated retailers

Job description

A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!
Job Description
The Trek eCommerce team welcomes our customers to the best online bike shop in the world, trekbikes.com. We are seeking a dedicated and enthusiastic individual to demonstrate exceptional hospitality in the e-commerce space. Our ideal candidate is passionate about helping people achieve their goals, finding solutions for our customers, and takes pride in celebrating the success of others.
What you'll be doing:
  • Acts as a resource for customers and retailers regarding product and technical questions with the right amount of empathy and urgency.
  • Help customers choose the right bikes, accessories, and other Trek products to ensure an awesome biking experience.
  • Assist customers via email, phone, live chat, or video within expected standards.
  • Partner with shops to create awesome solutions for riders.
  • Continuously learn and suggest process improvements to enhance our hospitality.
  • Communicate with Product Managers to give customer feedback and understand Trek products.
  • Utilize databases and resources to research and resolve consumer inquiries.
  • This job description may not cover or contain all the activities, duties, or responsibilities that are required of a team member. Responsibilities and activities may change at any time.

What you'll bring to the profession:
  • Love all things bikes and cycling.
  • Excellent hospitality and communication skills through phones and online chat.
  • Technical understanding of bicycles and bicycle repair.
  • Comfortable working with multiple computer programs and applications.
  • Must be able to build and maintain strong relationships.
  • Strong desire to contribute to an outstanding customer service organization within the bicycle industry.
  • Internet Speed: At least 100 MBs download and upload speeds.
  • Looking to support weekends while still giving two days off in a row. Schedule to be 10:00am-7:00pm CST.

Trek Benefits:
• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Flexible holiday schedule - 10 company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts
We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

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