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Live Chat Customer Service Jobs (NOW HIRING)

Customer Service Representative

Fort Worth, TX

$15.25 - $20.75/hr

Respond promptly to customer inquiries via phone, email, and live chat. * Provide accurate information regarding products and services. * Assist in resolving customer complaints and issues in a ...

Customer Service Representative

Fort Worth, TX ยท On-site

$15.25 - $20.75/hr

Respond promptly to customer inquiries via phone, email, and live chat. * Provide accurate information regarding products and services. * Assist in resolving customer complaints and issues in a ...

Web E-Chat Representative

Hollywood, FL

$14.75 - $20/hr

... support through live chat. In this position, you will engage with customers in real-time ... Provide accurate information regarding products and services. * Troubleshoot and resolve customer ...

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Customer Service Agent

Charleston, SC ยท On-site

$17 - $19/hr

The Customer Service Agent for this automotive dealership plays a crucial role in ensuring customer ... Engage with customers via phone, email, live chat, social media, and in person * Maintain thorough ...

Customer Service Specialist

Madison, WI ยท On-site

$17.25 - $22.75/hr

Answer provider phone, live chat, and secure email questions regarding claim status and benefits ... Proven customer service experience required * Medical insurance background preferred * High school ...

Customer Service Specialist

WI ยท Remote

$17.50 - $23/hr

... Customer Service Specialist . Auxiant is a third party administrator of self-funded employee ... Answer provider phone, live chat, and secure email questions regarding claim status and benefits ...

Customer Service Specialist

Cedar Rapids, IA ยท On-site

$16.75 - $22.25/hr

... a Customer Service Specialist in our Cedar Rapids, IA office. Auxiant is a third party ... Answer provider phone, live chat, and secure email questions regarding claim status and benefits ...

Customer Service Specialist

Madison, WI ยท On-site

$17.25 - $22.75/hr

Answer provider phone, live chat, and secure email questions regarding claim status and benefits ... Proven customer service experience required * Medical insurance background preferred * High school ...

Customer Service Representative (CSR) We are seeking a customer-focused and motivated Customer ... You will assist customers through phone, email, live chat, or other communication channels while ...

Customer Service Representative (CSR) We are seeking a customer-focused and motivated Customer ... You will assist customers through phone, email, live chat, or other communication channels while ...

1st Line Customer Support

Austin, TX ยท On-site

$18.75 - $25/hr

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your ... Resolve inquiries related to appointments, medical services, billing, and general hospital ...

1st Line Customer Support

Austin, TX ยท On-site

$18.50 - $24.75/hr

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your ... Resolve inquiries related to appointments, medical services, billing, and general hospital ...

Electronic Communications CSR

San Diego, CA ยท On-site

$16.25 - $22/hr

We're looking for a friendly and dependable Customer Service Representative to support customers primarily through email, live chat, and online systems. This is a digital-first role, meaning most of ...

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Live Chat Customer Service information

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How much do live chat customer service jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for live chat customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Live Chat Customer Service representative, and why are they important?

To thrive as a Live Chat Customer Service representative, you need strong written communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM software, and help desk systems is typically required. Excellent multitasking, patience, and problem-solving skills help you stand out in handling multiple customer inquiries efficiently. These skills ensure prompt, clear support that enhances customer satisfaction and loyalty in a fast-paced, digital environment.

What are some common challenges faced by Live Chat Customer Service representatives, and how can they be addressed?

Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized service. Managing high chat volumes and responding promptly while meeting quality standards requires strong multitasking and organizational skills. To overcome these challenges, many employers offer training on time management and use chat management software that helps track conversations and prioritize inquiries. Collaborating closely with teammates and having quick access to knowledge bases also ensures consistent, high-quality support.

What is a Live Chat Customer Service representative?

A Live Chat Customer Service representative is a professional who assists customers in real-time through online chat platforms. They answer questions, resolve issues, and provide information about products or services, all via instant messaging. This role requires strong communication skills, quick typing, and the ability to multitask effectively. Live chat agents help improve customer satisfaction by offering immediate support without the need for phone calls.

What is the difference between Live Chat Customer Service vs Call Center Customer Service?

AspectLive Chat Customer ServiceCall Center Customer Service
Work EnvironmentOnline, digital platform, remote or office-basedPhone-based, often in call centers or remote
Communication MethodText-based chat in real-timeVoice calls in real-time
Required SkillsTyping speed, written communication, problem-solvingClear speech, active listening, verbal communication
Common CertificationsCustomer service training, technical skillsCustomer service training, communication skills

Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Live chat relies on written communication via online platforms, while call center roles involve verbal communication over the phone. Both roles require strong customer service skills, but the specific skills and tools differ based on the medium used.

More about Live Chat Customer Service jobs
What cities are hiring for Live Chat Customer Service jobs? Cities with the most Live Chat Customer Service job openings:
What are the most commonly searched types of Live Chat Customer Service jobs? The most popular types of Live Chat Customer Service jobs are:
What states have the most Live Chat Customer Service jobs? States with the most job openings for Live Chat Customer Service jobs include:
Infographic showing various Live Chat Customer Service job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

SCU Live Customer Service Rep

SC State Credit Union

Columbia, SC โ€ข On-site

$14.75 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 hours ago


Job description

Are you passionate about delivering exceptional service to customers? Join SC State Credit Union as a Live Customer Service Representative in Columbia! By interacting with members in real-time, you'll have the chance to make a positive impact on their financial journey. This role offers an exciting opportunity to showcase your problem-solving skills and provide personalized solutions to our valued members. As part of a high-performing team that values excellence, you'll play a vital role in upholding our customer-centric culture.

Duties of a SCU live customer service rep!

As a new Live Customer Service Representative at SC State Credit Union, you'll start each day by assisting members with their inquiries via live chat, phone calls, email or video chat. Your main responsibility will be addressing their needs promptly and accurately while maintaining a friendly and professional demeanor. You will be required to learn the ITM software and perform Teller transactions in DNA by utilizing our new ITM capabilities. You'll have the opportunity to deepen your knowledge of financial products and services to better serve our members. Collaborating with team members to ensure consistent service delivery and contributing to a positive work environment will be key aspects of your daily routine.

Embrace the challenge of learning and growing in a dynamic customer-centric setting based in Columbia.

Are you the SCU Live Customer Service Rep we're looking for?

To excel as a Live Customer Service Representative at SC State Credit Union, strong communication skills are essential. You should be articulate, empathetic, and able to convey complex information in an understandable manner. Exceptional listening skills will help you address members' needs effectively and provide personalized solutions. A customer-centric mindset, attention to detail, and the ability to multitask in a fast-paced environment are also crucial for success in this role. A high school education is required with one year of experience in an operational, technical or member service role at a financial institution.

Benefit Package!
  • Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
  • 401K with employer matching contributions
  • Tuition Reimbursement
  • Federal Reserve Banks Holiday Schedule
  • And more!