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Live Chat Customer Service Jobs in Alabama (NOW HIRING)

Modaxo

$15.50 - $21.25/hr

The Customer Service Representative is the front line of Elovate's customer experience ... In this role, you will handle inbound and outbound contacts -- via phone, email, and chat -- from ...

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Ferrellgas

Customer Service Specialist

Tuscaloosa, AL · On-site

$16 - $21/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ferrellgas

Customer Service Specialist

Tuscaloosa, AL

$16 - $21/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Ferrellgas

Customer Service Specialist

Tuscaloosa, AL · On-site

$16 - $21/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... live in and serve. Hear from our current employees and discover the people behind Ferrellgas:

Nexxaworks

Customer Service Specialist

Birmingham, AL · On-site

$16 - $21/hr

Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ... Provide accurate information about products, services, and policies. * Document customer ...

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All JobsLive Chat Customer Service JobsLive Chat Customer Service Jobs in Alabama

Live Chat Customer Service information

See Alabama salary details

$8

$17

$24

How much do live chat customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for live chat customer service in Alabama is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.94 per hour, depending on experience, location, and employer.

What is a live chat customer service representative?

A Live Chat Customer Service representative is a professional who assists customers in real-time through online chat platforms. They answer questions, resolve issues, and provide information about products or services, all via instant messaging. This role requires strong communication skills, quick typing, and the ability to multitask effectively. Live chat agents help improve customer satisfaction by offering immediate support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a live chat customer service representative, and why are they important?

To thrive as a Live Chat Customer Service representative, you need strong written communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM software, and help desk systems is typically required. Excellent multitasking, patience, and problem-solving skills help you stand out in handling multiple customer inquiries efficiently. These skills ensure prompt, clear support that enhances customer satisfaction and loyalty in a fast-paced, digital environment.

What are some common challenges faced by live chat customer service representatives, and how can they be addressed?

Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized service. Managing high chat volumes and responding promptly while meeting quality standards requires strong multitasking and organizational skills. To overcome these challenges, many employers offer training on time management and use chat management software that helps track conversations and prioritize inquiries. Collaborating closely with teammates and having quick access to knowledge bases also ensures consistent, high-quality support.

What is the difference between Live Chat Customer Service vs Call Center Customer Service?

AspectLive Chat Customer ServiceCall Center Customer Service
Work EnvironmentOnline, digital platform, remote or office-basedPhone-based, often in call centers or remote
Communication MethodText-based chat in real-timeVoice calls in real-time
Required SkillsTyping speed, written communication, problem-solvingClear speech, active listening, verbal communication
Common CertificationsCustomer service training, technical skillsCustomer service training, communication skills

Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Live chat relies on written communication via online platforms, while call center roles involve verbal communication over the phone. Both roles require strong customer service skills, but the specific skills and tools differ based on the medium used.

What are popular job titles related to Live Chat Customer Service jobs in Alabama?

For Live Chat Customer Service jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Live Chat Customer Service jobs in Alabama look for?

The top searched job categories for Live Chat Customer Service jobs in Alabama are:

Live Chat Customer Service jobs near you
Infographic showing various Live Chat Customer Service job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,438 per year, or $17 per hour.

Customer Service Specialist

Alphabe Insight Inc

Birmingham, AL • On-site

$55K - $60K/yr

Full-time

Medical, PTO

Re-posted 23 days ago

Job description

Company Description
About Us
At Signal Tru Brand, we believe in crafting powerful marketing strategies that drive measurable results. Based in Birmingham, AL, our team is dedicated to helping businesses connect with their audiences through purposeful planning, clear messaging, and brand-driven impact. We combine analytical thinking with creative execution to transform strategy into success, guiding our clients toward sustainable growth in competitive markets.
Job Description
Job Description
We are seeking a Customer Service Specialist who will be the first point of contact for clients, responsible for delivering exceptional support and maintaining lasting relationships. This role requires strong communication skills, a detail-oriented mindset, and a passion for helping others. You will play a key role in representing the Signal Tru Brand standard of excellence.
Responsibilities
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
  • Resolve client issues efficiently while maintaining a positive attitude
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with internal departments to ensure customer satisfaction
  • Identify and escalate priority issues when necessary
  • Assist with order processing, account management, and follow-up support
  • Gather customer feedback to improve service processes and client experience

Qualifications
Qualifications
  • High school diploma or equivalent required; Associate or Bachelor's degree preferred
  • Minimum of 1-2 years of customer service experience in a professional environment
  • Excellent verbal and written communication skills
  • Strong problem-solving and organizational abilities
  • Proficiency with customer service software, CRM systems, and Microsoft Office Suite
  • Ability to work independently and manage time effectively
  • Adaptability and willingness to learn in a fast-paced setting

Additional Information
Benefits
  • Competitive salary: $55,000 - $60,000 annually
  • Growth opportunities within a rapidly expanding company
  • Hands-on training and skill development
  • Supportive and collaborative team culture
  • Paid time off and paid holidays
  • Health and wellness program options
  • Opportunities for internal promotion and career advancement

Apply