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Online Live Chat Customer Service Jobs (NOW HIRING)

ReqRoute

Online Live Chat

San Jose, CA · Remote

$18 - $25/hr

Requirements/Responsibilities What You'll Do Respond to customer questions through online live chat ... This position is designed for individuals looking to gain valuable remote customer service and ...

New

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

... customer service experience, preferably in a live chat or online support role - Excellent written and verbal communication skills - Ability to multitask and handle multiple chat conversations ...

At Your School (AYS, Inc.)

Live Chat Agent

$15.75 - $21.25/hr

Proven customer service experience, preferably in a live chat or online support role * Excellent written and verbal communication skills * Ability to multitask and handle multiple chat conversations ...

StrataBuilt LLC

live chat representative

$16.50 - $22.25/hr

... our online chat platform. This role is essential to ensuring prompt, friendly, and accurate ... Maintain in-depth knowledge of StrataBuilt's services, products, and policies * Document customer ...

TEC Accutite

Live Chat Representative

$16.50 - $22.25/hr

... services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and ... Our singular focus is to provide customers solutions for all their fuel storage and environmental ...

AYS

Live Chat Support Agent

Phoenix, AZ · On-site

$18.50 - $24.75/hr

... a customer service role, preferably in a live chat or online support environment - Exceptional written communication skills with the ability to type quickly and accurately - Strong problem-solving ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms ... Experience in customer service or a related field. * Proficiency in live chat software and CRM ...

Bileddo Associates

Remote Live Chat Agent

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms ... Experience in customer service or a related field. * Proficiency in live chat software and CRM ...

DR Horton

Online Sales Concierge

Knoxville, TN · On-site

$14.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Company also provides mortgage financing and title services for homebuyers through its mortgage ... Ensure a positive experience to all potential customers whether online, live chat or by phone

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Online Live Chat Customer Service information

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How much do online live chat customer service jobs pay per year?

As of Aug 14, 2026, the average yearly pay for online live chat customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online live chat customer service representative?

To thrive as an Online Live Chat Customer Service representative, you need strong written communication skills, fast and accurate typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Exceptional patience, problem-solving skills, and the ability to multitask under pressure distinguish top performers in this role. These competencies ensure prompt, effective support and positive customer experiences in a fast-paced digital environment.

What is the difference between Online Live Chat Customer Service vs Call Center Customer Service?

AspectOnline Live Chat Customer ServiceCall Center Customer Service
Work EnvironmentDigital platform, remote or office-basedPhone-based, often call center setting
Communication MethodText-based chatVoice calls
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, active listening
Common CertificationsCustomer service training, computer skillsCustomer service certifications, communication skills

Online Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Online chat roles emphasize written communication via digital platforms, often allowing remote work, while call center roles involve voice communication in a call center setting. Both roles require strong customer service skills, but the specific skills and certifications may vary accordingly.

What does an online live chat customer service representative do?

An Online Live Chat Customer Service representative assists customers in real-time through a website or app's chat feature. Their main responsibilities include answering questions, resolving issues, providing product information, and ensuring customer satisfaction. They communicate clearly and promptly, often handling multiple conversations at once. This role requires strong written communication skills and the ability to think quickly to provide solutions.

What are some common challenges faced by online live chat customer service representatives, and how can they be addressed?

Online Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can make it challenging to provide timely and accurate responses. Maintaining a friendly, professional tone while resolving complex issues quickly is another common challenge. To address these, it's helpful to become familiar with common customer queries, use pre-written responses wisely, and stay organized with chat management tools. Regular training and feedback sessions also support skill development and help representatives stay updated on products and services.

What cities are hiring for Online Live Chat Customer Service jobs?

Cities with the most Online Live Chat Customer Service job openings:

What states have the most Online Live Chat Customer Service jobs?

States with the most job openings for Online Live Chat Customer Service jobs include:

Online Live Chat Customer Service jobs near you
Infographic showing various Online Live Chat Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Online Live Chat

ReqRoute

San Jose, CA • Remote

$18 - $25/hr

Other

Posted 2 days ago

New

Job description

We are seeking friendly, dependable, and customer-focused individuals to join our team as Online Live Chat Support Representatives. This is an excellent entry-level opportunity for someone who enjoys helping people, communicating online, and working independently from home.
No extensive experience is required. We provide the guidance and training needed to help you become confident in the role.

Requirements/Responsibilities

What You’ll Do
Respond to customer questions through online live chat
Provide friendly, professional, and timely assistance
Help customers navigate basic questions and requests
Maintain accurate and professional chat communication
Escalate complex issues when additional support is needed
Follow company guidelines and customer service procedures
Work independently while meeting assigned performance expectations
What We’re Looking For
Strong written communication skills
Professional and friendly online communication style
Reliable internet connection and a suitable remote-work environment
Ability to multitask and manage multiple chat conversations
Strong attention to detail
Dependable, organized, and self-motivated
Previous customer service experience is helpful but not required
Entry-Level Friendly
No prior live chat experience? No problem. Training and onboarding are provided for qualified candidates. This position is designed for individuals looking to gain valuable remote customer service and communication experience.
Benefits & Perks
Remote work from the comfort of your home
Part-time scheduling options
Flexible scheduling opportunities
Paid training and onboarding
Entry-level opportunity with room to develop professionally
Supportive team environment
Convenient online communication tools
Why Join Us?
If you're looking for a flexible, remote, part-time opportunity where you can build professional experience while developing valuable customer service and communication skills, we'd love to hear from you.

Special Instructions

Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Reqroute logo

About Reqroute

Sourced by ZipRecruiter

ReqRoute is a young, vibrant, and dynamic recruitment marketing agency focused on providing Recruitment Branding Solutions, HCM Business Consulting; Managed Services to its customers worldwide. No customer is small; we service small businesses to fortune 1000 customers across the globe. Based in the heart of Silicon Valley and offices in Vancouver & Toronto, Canada, we are passionate about building stronger employer brands to help employers attract the best talent. We differentiate ourselves by our strong value system, commitment to our clients, best practices and a sound industry experience in finding out-performers. ReqRoute develops sustainable relationships based on mutual trust, responsiveness and accountability. While we continue to expand the infrastructure and resources available to our clients, we remain nimble in our approach to customer service and the management of our relationships. We take time to properly understand our client needs and offer a full range of cost effective, client centric solutions to a diverse client base. We offer flexible delivery methods to help our clients achieve their specific recruitment branding objectives by using our platform. We put you on the driver’s seat by enabling you to track the effectiveness of your recruitment marketing campaign by providing you real time analytics that helps you make changes to strategies and reallocate budgets.

Company size

201 - 500 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

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