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Online Live Chat Customer Service Jobs (NOW HIRING)

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

... customer service experience, preferably in a live chat or online support role - Excellent written and verbal communication skills - Ability to multitask and handle multiple chat conversations ...

At Your School (AYS, Inc.)

Live Chat Agent

$15.75 - $21.25/hr

Proven customer service experience, preferably in a live chat or online support role * Excellent written and verbal communication skills * Ability to multitask and handle multiple chat conversations ...

StrataBuilt LLC

live chat representative

$16.50 - $22.25/hr

... our online chat platform. This role is essential to ensuring prompt, friendly, and accurate ... Maintain in-depth knowledge of StrataBuilt's services, products, and policies * Document customer ...

TEC Accutite

Live Chat Representative

$16.50 - $22.25/hr

... services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and ... Our singular focus is to provide customers solutions for all their fuel storage and environmental ...

At Your School (AYS, Inc.)

Live Chat Support Agent

$19.25 - $25.50/hr

High school diploma or equivalent, college degree preferred * 1-2 years of experience in a customer service role, preferably in a live chat or online support environment * Exceptional written ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms ... Experience in customer service or a related field. * Proficiency in live chat software and CRM ...

Bileddo Associates

Remote Live Chat Agent

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms ... Experience in customer service or a related field. * Proficiency in live chat software and CRM ...

DR Horton

Online Sales Concierge

Knoxville, TN · On-site

$14.75 - $19/hr

The Company also provides mortgage financing and title services for homebuyers through its mortgage ... Ensure a positive experience to all potential customers whether online, live chat or by phone

DR Horton, Inc.

Online Sales Concierge

Knoxville, TN · On-site

$14.75 - $19/hr

The Company also provides mortgage financing and title services for homebuyers through its mortgage ... Ensure a positive experience to all potential customers whether online, live chat or by phone

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Online Live Chat Customer Service information

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How much do online live chat customer service jobs pay per year?

As of Aug 15, 2026, the average yearly pay for online live chat customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online live chat customer service representative?

To thrive as an Online Live Chat Customer Service representative, you need strong written communication skills, fast and accurate typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Exceptional patience, problem-solving skills, and the ability to multitask under pressure distinguish top performers in this role. These competencies ensure prompt, effective support and positive customer experiences in a fast-paced digital environment.

What is the difference between Online Live Chat Customer Service vs Call Center Customer Service?

AspectOnline Live Chat Customer ServiceCall Center Customer Service
Work EnvironmentDigital platform, remote or office-basedPhone-based, often call center setting
Communication MethodText-based chatVoice calls
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, active listening
Common CertificationsCustomer service training, computer skillsCustomer service certifications, communication skills

Online Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Online chat roles emphasize written communication via digital platforms, often allowing remote work, while call center roles involve voice communication in a call center setting. Both roles require strong customer service skills, but the specific skills and certifications may vary accordingly.

What does an online live chat customer service representative do?

An Online Live Chat Customer Service representative assists customers in real-time through a website or app's chat feature. Their main responsibilities include answering questions, resolving issues, providing product information, and ensuring customer satisfaction. They communicate clearly and promptly, often handling multiple conversations at once. This role requires strong written communication skills and the ability to think quickly to provide solutions.

What are some common challenges faced by online live chat customer service representatives, and how can they be addressed?

Online Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can make it challenging to provide timely and accurate responses. Maintaining a friendly, professional tone while resolving complex issues quickly is another common challenge. To address these, it's helpful to become familiar with common customer queries, use pre-written responses wisely, and stay organized with chat management tools. Regular training and feedback sessions also support skill development and help representatives stay updated on products and services.

What cities are hiring for Online Live Chat Customer Service jobs?

Cities with the most Online Live Chat Customer Service job openings:

What states have the most Online Live Chat Customer Service jobs?

States with the most job openings for Online Live Chat Customer Service jobs include:

Online Live Chat Customer Service jobs near you
Infographic showing various Online Live Chat Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Chat Customer Representative - Remote

Feed My People Food Bank

Remote

$16.50 - $22.25/hr

Other

Re-posted 23 days ago

Job description

About the job Chat Customer Representative - Remote
We are seeking a dedicated and empathetic A chat support agentRepresentative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.
The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving
Qualifications:

  • Love for customers and their experience with a product
  • Analytical skills and ability to leverage data to drive decision-making
  • Excellent communication and interpersonal skills
  • Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
  • Experience with customer support ticketing systems and CRM platforms
  • Knowledge of customer support metrics and industry best practices
  • Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
  • Able to help customers on weekends if needed
Key Responsibilities:
  • They're responsible for answering customer questions that come in via the website(s)
  • Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
  • Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
  • You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to Acrobatically answer questions in live chat.
    So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
  • As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
  • Complete training
    Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like.
    While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.

Applicant Location: USA ONLY

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