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Online Live Chat Customer Service Jobs (NOW HIRING)

Connexa Worx

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Respond promptly to customer inquiries via phone, email, and live chat. * Provide accurate information regarding products and services. * Assist in resolving customer complaints and issues in a ...

Allied Staffing

Be Seen First

Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

The Tier 1 Customer Service representative plays a vital role in delivering prompt and accurate ... Provide customer support via phone, live chat, and ticketing systems * Resolve technical and ...

Robert Half

Customer Service Representative

Plymouth, MN · On-site

$19 - $24/hr

Responsibilities: * Assist customers through live chat and inbound phone conversations, providing timely support and clear answers to service and product-related questions. * Enter and update orders ...

DR Horton, Inc.

Online Sales Concierge

Mason, OH · On-site

$14.50 - $18.75/hr

The Company also provides mortgage financing and title services for homebuyers through its mortgage ... Ensure a positive experience to all potential customers whether online, live chat or by phone

DR Horton, Inc.

Online Sales Concierge

West Columbia, SC · On-site

$14.25 - $18.50/hr

The Company also provides mortgage financing and title services for homebuyers through its mortgage ... Ensure a positive experience to all potential customers whether online, live chat or by phone

DR Horton, Inc.

Online Sales Concierge

Louisville, KY · On-site

$15 - $19.25/hr

The Company also provides mortgage financing and title services for homebuyers through its mortgage ... Ensure a positive experience to all potential customers whether online, live chat or by phone

Alphabe Insight Inc

Customer Service Assistant

Tampa, FL · On-site

$16.25 - $22.50/hr

Respond promptly and professionally to customer inquiries via phone, email, and live chat. * Assist customers in navigating products and services, providing detailed and accurate information.

DR Horton

Online Sales Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

The Company also provides mortgage financing and title services for homebuyers through its mortgage ... Ensure a positive experience to all potential customers whether online, live chat or by phone

DR Horton

Online Sales Concierge

Conyers, GA · On-site

$13.50 - $17.50/hr

The Company also provides mortgage financing and title services for homebuyers through its mortgage ... Ensure a positive experience to all potential customers whether online, live chat or by phone

DR Horton

Online Sales Concierge

Midland, TX · On-site

$15.25 - $19.75/hr

The Company also provides mortgage financing and title services for homebuyers through its mortgage ... Ensure a positive experience to all potential customers whether online, live chat or by phone

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Online Live Chat Customer Service information

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$24.5K

$58K

$101K

How much do online live chat customer service jobs pay per year?

As of Sep 5, 2026, the average yearly pay for online live chat customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does an online live chat customer service representative do?

An Online Live Chat Customer Service representative assists customers in real-time through a website or app's chat feature. Their main responsibilities include answering questions, resolving issues, providing product information, and ensuring customer satisfaction. They communicate clearly and promptly, often handling multiple conversations at once. This role requires strong written communication skills and the ability to think quickly to provide solutions.

What are the key skills and qualifications needed to thrive as an online live chat customer service representative?

To thrive as an Online Live Chat Customer Service representative, you need strong written communication skills, fast and accurate typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Exceptional patience, problem-solving skills, and the ability to multitask under pressure distinguish top performers in this role. These competencies ensure prompt, effective support and positive customer experiences in a fast-paced digital environment.

What are some common challenges faced by online live chat customer service representatives, and how can they be addressed?

Online Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can make it challenging to provide timely and accurate responses. Maintaining a friendly, professional tone while resolving complex issues quickly is another common challenge. To address these, it's helpful to become familiar with common customer queries, use pre-written responses wisely, and stay organized with chat management tools. Regular training and feedback sessions also support skill development and help representatives stay updated on products and services.

What is the difference between Online Live Chat Customer Service vs Call Center Customer Service?

AspectOnline Live Chat Customer ServiceCall Center Customer Service
Work EnvironmentDigital platform, remote or office-basedPhone-based, often call center setting
Communication MethodText-based chatVoice calls
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, active listening
Common CertificationsCustomer service training, computer skillsCustomer service certifications, communication skills

Online Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Online chat roles emphasize written communication via digital platforms, often allowing remote work, while call center roles involve voice communication in a call center setting. Both roles require strong customer service skills, but the specific skills and certifications may vary accordingly.

What cities are hiring for Online Live Chat Customer Service jobs?

Cities with the most Online Live Chat Customer Service job openings:

What states have the most Online Live Chat Customer Service jobs?

States with the most job openings for Online Live Chat Customer Service jobs include:

Online Live Chat Customer Service jobs near you
Infographic showing various Online Live Chat Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Representative

Lilly Pulitzer

King Of Prussia, PA • On-site

$16 - $21.75/hr

Full-time

PTO

Re-posted 14 days ago

Lilly Pulitzer rating

5.8

Company rating: 5.8 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Lilly Pulitzer
Job Type:
Regular
Brand Strategy
Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out.
Our Brand vision statement is: "Create Your Sunshine, A Resort State of Mind".
Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.
Job Description
The Customer Service Representative has the primary responsibility of enhancing the experience of the Lilly Pulitzer® consumer who contacts us through the call center. This is inclusive of Ecommerce, Retail, Wholesale, and Internal consumers. Other responsibilities include delighting and appeasing the customer, representing the brand effectively to consumers, and providing an experience that is consistent with our Sunshine Service guidelines and expectations. The primary points of interaction with consumers will be through phone, email, live chat, and social channels.
The Customer Experience team members are challenged daily and expected to be exceptionally solution-oriented, innovative, and determined. The Customer Service Representative is a key member of our Direct-to-Consumer team.
The Customer Service Representative has three primary objectives:
Provide exceptional, solution-oriented, and personalized customer experience that is consistent with our Sunshine Service Guidelines and expectations. These communications will be through phone, email and live chat communication and will result in increased spend levels and high retention.
Play a key role in finding solutions for escalated scenarios and resolving open issues.
Provide overall support for the Customer Service team during peak seasons and online sale events.
A day in the life...
  • Handle all customer inquiries and complaints via phone, email, and live chat promptly, accurately, and efficiently.

  • Document and update consumer records based on interactions.

  • Maintain a knowledge base of the evolving LP brand.

  • Listen and respond appropriately while placing online and/or telephone orders.

  • Service and process e-commerce exchanges.

  • Process manual returns and exchanges resulting from Retail purchases.

  • Locate items and complete the sale for Consumers.

  • Responds to irate callers in a courteous, professional manner.

  • Performs other duties as assigned or required by supervisor.

  • Adheres to attendance guidelines to ensure successful contribution to team's goals and performance.

  • Flexible and willing to help work on department initiatives as needed.

  • Meet or exceed all CSR goals.

  • Maintain department productivity levels for customer satisfaction.

  • Use creative problem-solving skills in questionable service requests to increase retention.

  • Handle large call volumes while maintain focus on the customer at hand.

  • Troubleshoot billing questions within PayPal, CyberSource, Afterpay, and Klarna .

  • Communicate with Retail Stores to reiterate policies for consumer satisfaction purposes.

  • Work closely with our Signature Store owners, which are privately owned stores that represent our brand.

  • Ability to work Mon-Fri 9AM -5:30PM in our home office location, 1-2 Saturdays a month are required. (Note Hours of operation are subjected to change during peak seasons and holidays).

Additional responsibilities include:
  • Provide phone support during peak seasons, as well as during the online sale in August and January each year.

  • Responsible for self-education of the product seasonal line and will need to know multiple seasons that correlate to both E-Commerce and Retail product.

Qualifications for the Position
  • 2 or 4-year degree in communications, retail merchandising, general studies, or other closely related subject; Bachelor's degree preferred.

  • 1-3 years' previous customer service/ call center environment.

  • 1-3 years' previous Sales, or retail experience

  • Excellent interpersonal and motivational skills, innovative and self-starter.

  • Positive attitude and an engaging businesslike approach.

  • Ability to respond clearly and professionally either verbally or in writing to inquiries or complaints from customers.

  • Excellent attention to detail, and organizational skills.

  • Ability to perform a high volume of transactions accurately with limited supervision.

  • Proficiency in using personal computers, including proficiency in Microsoft Windows, Word, Excel, and Power Point.

  • Ability to master the EREG POS system, along with any new POS systems that are implemented.

  • Ability to understand data flows and understand how stock levels and product data is captured and populated on the website.

  • Ability to work comfortably and productively in all MS Office Applications

  • Pleasant, friendly, and engaging speaking voice

  • Exceptional "solution-oriented" nature

  • Comfort in dealing with new technology and systems.

  • Ability to multi-task while managing time.

  • Demonstrated ability to work in a fast-paced environment.

Our Core Values: The Lilly Way. Rooted in our bold, original, and inclusive brand outlook, these principles define how we do things The Lilly Way.
  • We take pride in the pursuit of excellence

  • We create our own path

  • We become stronger together

  • We operate with integrity

  • We make the world a brighter place

  • We continuously improve

  • We have fun in the process

Doing Our Part
As a company we commit to corporate social responsibility. We believe in doing the right thing for our people, the places we work, and our planet. We believe in a respectful and inclusive workplace. We recognize the importance of serving the communities where our employees work and live. We are cognizant of the impact that our operations can have on the environment and actively explore and pursue environmentally-friendly processes throughout our business. This position is expected to contribute to the advancement of these principles.
A Little More to Know...
  • This position is classified as full-time, hourly, non-exempt position. This position is eligible for overtime and standard company benefits.

  • This position is based in our of King of Prussia, Pennsylvania, home office.

  • This position requires adherence to defined break times, given the nature of operating the 1-888-PB-LILLY number.

  • Given the seasonality of the business, this position may require flexible, additional working hours during peak periods. There will also be blackout periods for vacation time determined by the Customer Service Supervisor and the Retail Operations Manager

  • This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.

  • This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.

  • This position is reviewed annually.

Lilly Pulitzer is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.
Lilly Pulitzer participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish
If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department at 610-878-5550.
U.S. EEOC: Know Your Rights
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