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Live Chat Customer Service Jobs in Virginia (NOW HIRING)

The Nurse Dolls 2.0

Live chat support

Chester, VA

$20 - $35/hr

Are you passionate about helping others and delivering exceptional customer service? The Nurse Dolls is looking for a dedicated Live Chat Support Specialist to join our team! Inspired by Dr. Nicole M.

The Nurse Dolls 2.0

Live chat Support

Chester, VA

$20 - $28/hr

Are you a skilled communicator with a knack for providing exceptional customer service? The Nurse Dolls is looking for a Live Chat Agent to join our team and help us deliver an outstanding experience ...

RINGANA

Customer Service Representative

Vinton, VA

$19.25 - $22.50/hr

Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems. * Assist ... Please note that relocation assistance is not offered or provided, so candidates must already live ...

New

RINGANA

Customer Service Representative

Vinton, VA

$19.25 - $22.50/hr

Respond to customer and Partner inquiries via phone, email, chat, and ticketing systems. * Assist ... Please note that relocation assistance is not offered or provided, so candidates must already live ...

New

C&F Bank

Customer Support Specialist II

Toano, VA · On-site

Email and Chat Customer Support (20%) * Ability to articulate communication through written ... Products and Services (5%) * Develop and maintain a working knowledge of all products and services ...

New

C&F Bank

Customer Support Specialist II

Toano, VA · On-site

Email and Chat Customer Support (20%) * Ability to articulate communication through written ... Products and Services (5%) * Develop and maintain a working knowledge of all products and services ...

New

XACT

Customer Service Specialist - VA

Richmond, VA · On-site +1

$14.99 - $15/hr

... live chat with product selection, order questions, and everything in between ● Use active ... customer service experience is ideal, but we're happy to train the right candidate ● Strong ...

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All JobsLive Chat Customer Service JobsLive Chat Customer Service Jobs in Virginia

Live Chat Customer Service information

See Virginia salary details

$9

$18

$26

How much do live chat customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for live chat customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a live chat customer service representative?

A Live Chat Customer Service representative is a professional who assists customers in real-time through online chat platforms. They answer questions, resolve issues, and provide information about products or services, all via instant messaging. This role requires strong communication skills, quick typing, and the ability to multitask effectively. Live chat agents help improve customer satisfaction by offering immediate support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a live chat customer service representative, and why are they important?

To thrive as a Live Chat Customer Service representative, you need strong written communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM software, and help desk systems is typically required. Excellent multitasking, patience, and problem-solving skills help you stand out in handling multiple customer inquiries efficiently. These skills ensure prompt, clear support that enhances customer satisfaction and loyalty in a fast-paced, digital environment.

What are some common challenges faced by live chat customer service representatives, and how can they be addressed?

Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized service. Managing high chat volumes and responding promptly while meeting quality standards requires strong multitasking and organizational skills. To overcome these challenges, many employers offer training on time management and use chat management software that helps track conversations and prioritize inquiries. Collaborating closely with teammates and having quick access to knowledge bases also ensures consistent, high-quality support.

What is the difference between Live Chat Customer Service vs Call Center Customer Service?

AspectLive Chat Customer ServiceCall Center Customer Service
Work EnvironmentOnline, digital platform, remote or office-basedPhone-based, often in call centers or remote
Communication MethodText-based chat in real-timeVoice calls in real-time
Required SkillsTyping speed, written communication, problem-solvingClear speech, active listening, verbal communication
Common CertificationsCustomer service training, technical skillsCustomer service training, communication skills

Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Live chat relies on written communication via online platforms, while call center roles involve verbal communication over the phone. Both roles require strong customer service skills, but the specific skills and tools differ based on the medium used.

What are popular job titles related to Live Chat Customer Service jobs in Virginia?

For Live Chat Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Live Chat Customer Service jobs in Virginia look for?

The top searched job categories for Live Chat Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Live Chat Customer Service jobs?

Cities in Virginia with the most Live Chat Customer Service job openings:

Live Chat Customer Service jobs near you
Infographic showing various Live Chat Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Live chat support

The Nurse Dolls 2.0

Chester, VA

$20 - $35/hr

Full-time

Posted 10 days ago

Job description

Join The Nurse Dolls Team as a Live Chat Support Specialist!

Are you passionate about helping others and delivering exceptional customer service? The Nurse Dolls is looking for a dedicated Live Chat Support Specialist to join our team! Inspired by Dr. Nicole M. Brown, RN, DNP, The Nurse Dolls was created to educate and inspire through the lens of healthcare. If you're ready to be part of a company that values curiosity, learning, and meaningful connections, we’d love to hear from you!

What You’ll Do as a Live Chat Support Specialist

As a Live Chat Support Specialist, you’ll be the friendly and knowledgeable voice behind our live chat platform. Your role will be key in ensuring our customers have a seamless and positive experience. Here’s what your day-to-day will look like: - Respond promptly to customer inquiries via live chat with professionalism and warmth. - Provide accurate and helpful information about our products and services. - Troubleshoot and resolve customer concerns efficiently. - Collaborate with the team to ensure consistent and high-quality support. - Maintain detailed and accurate records of customer interactions.

What We’re Looking For

We’re seeking someone who thrives in a fast-paced, customer-focused environment. To succeed in this role, you’ll need: - At least 1 year of experience in a customer service or similar role. - Strong written communication skills with a friendly and approachable tone. - A knack for problem-solving and multitasking. - A proactive attitude and a genuine desire to help others. - Familiarity with live chat platforms is a plus, but not required.

What We Offer

At The Nurse Dolls, we believe in investing in our team members. Here’s what you can expect: - Paid training to set you up for success in your role. - Access to healthcare benefits to support your well-being.

Why Join The Nurse Dolls?

At The Nurse Dolls, we’re more than just a company—we’re a community. Our mission is rooted in education, inspiration, and making a difference. We value curiosity, compassion, and teamwork, and we strive to create an environment where everyone feels empowered to grow and thrive.

Ready to Apply?

If you’re excited about the opportunity to make a difference through exceptional customer support, we’d love to hear from you! Apply today and take the first step toward joining The Nurse Dolls family.


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