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Live Chat Customer Service Jobs in Virginia (NOW HIRING)

Service Experts

Customer Service Representative I

Fairfax, VA · On-site

$16.25 - $22.25/hr

The Customer Service Specialist handles customer service requests, appointment booking, customer ... Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general ...

Service Experts

Customer Service Representative I

Fairfax, VA · On-site

$16.25 - $22.25/hr

The Customer Service Specialist handles customer service requests, appointment booking, customer ... Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general ...

Service Experts

Customer Service Representative I

Salem, VA · On-site

$15.50 - $21/hr

The Customer Service Specialist handles customer service requests, appointment booking, customer ... Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general ...

Copart, Inc.

Customer Service Representative

Danville, VA · On-site

$16.04 - $18.07/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Position may expand to include Chat and Email Customer Support. Answer and place calls in a ...

Service Experts

Customer Service Representative I

Salem, VA · On-site

$15.50 - $21/hr

The Customer Service Specialist handles customer service requests, appointment booking, customer ... Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general ...

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All JobsLive Chat Customer Service JobsLive Chat Customer Service Jobs in Virginia

Live Chat Customer Service information

See Virginia salary details

$9

$18

$26

How much do live chat customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for live chat customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a live chat customer service representative?

A Live Chat Customer Service representative is a professional who assists customers in real-time through online chat platforms. They answer questions, resolve issues, and provide information about products or services, all via instant messaging. This role requires strong communication skills, quick typing, and the ability to multitask effectively. Live chat agents help improve customer satisfaction by offering immediate support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a live chat customer service representative, and why are they important?

To thrive as a Live Chat Customer Service representative, you need strong written communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM software, and help desk systems is typically required. Excellent multitasking, patience, and problem-solving skills help you stand out in handling multiple customer inquiries efficiently. These skills ensure prompt, clear support that enhances customer satisfaction and loyalty in a fast-paced, digital environment.

What are some common challenges faced by live chat customer service representatives, and how can they be addressed?

Live Chat Customer Service representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized service. Managing high chat volumes and responding promptly while meeting quality standards requires strong multitasking and organizational skills. To overcome these challenges, many employers offer training on time management and use chat management software that helps track conversations and prioritize inquiries. Collaborating closely with teammates and having quick access to knowledge bases also ensures consistent, high-quality support.

What is the difference between Live Chat Customer Service vs Call Center Customer Service?

AspectLive Chat Customer ServiceCall Center Customer Service
Work EnvironmentOnline, digital platform, remote or office-basedPhone-based, often in call centers or remote
Communication MethodText-based chat in real-timeVoice calls in real-time
Required SkillsTyping speed, written communication, problem-solvingClear speech, active listening, verbal communication
Common CertificationsCustomer service training, technical skillsCustomer service training, communication skills

Live Chat Customer Service and Call Center Customer Service both focus on assisting customers, but differ mainly in communication method and work environment. Live chat relies on written communication via online platforms, while call center roles involve verbal communication over the phone. Both roles require strong customer service skills, but the specific skills and tools differ based on the medium used.

What are popular job titles related to Live Chat Customer Service jobs in Virginia?

For Live Chat Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Live Chat Customer Service jobs in Virginia look for?

The top searched job categories for Live Chat Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Live Chat Customer Service jobs?

Cities in Virginia with the most Live Chat Customer Service job openings:

Live Chat Customer Service jobs near you
Infographic showing various Live Chat Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative, Transportation

WeDriveU

Richmond, VA

$18.44/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 hours ago

Key responsibilities

  • Act as a liaison between the customer and the company to address service requests, changes, cancellations, and queries.

  • Provide customer support via phone, email, and chat, resolving issues and assisting with single call resolution.

  • Follow up with leads and capture detailed customer requests to provide accurate quotations and contribute to department revenue goals.

WeDriveU rating

7.0

Company rating: 7.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

3rd of 9 rated taxi private hire

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.


The Customer Service Representative is a key part of our Customer Service team. The principal core competencies required for success in this position include: a customer focus; the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use of technology. 


Responsibilities:

  • Responsible for acting as a liaison between the customer and the company
  • Provide a world class customer experience to both internal and external customers via phone/email/chat
  • Assist customers with service requests, changes, cancelation, and other queries
  • Resolve customer service issues via phone/email/chat
  • Capture detailed customer charter requests and provide an accurate quotation
  • Follow-up with leads via phone/email/chat
  • Assist customers with single call issue resolution
  • Ensure personal revenue goals and objectives are exceeded
  • Directly contribute to department revenue goal attainment
  • Other duties as assigned

*Schedule is full time and requires flexibility including weekends. The job is on site, there is NO remote or hybrid schedule.


Qualifications:

  • High School graduate or equivalent
  • Customer service experience in a contact/call center environment required
  • Excellent oral communication skills to respond and present professionally to callers and visitors
  • Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
  • Strong interpersonal skills and excellent written and oral communication skills required
  • Critical thinking and problem-solving skills are also required
  • Excellent oral and written communication skills with excellent interpersonal skills
  • Computer literacy, preferably in word processing and spreadsheets
  • Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
  • Prior logistics/charter sales experience preferred
  • Transportation industry experience a plus
  • Bilingual English/Spanish a plus


We Offer

Physical Health

  • Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

  • Competitive compensation packages
  • 401(k) with 4% employer match
  • Financial Wellness Tool
  • Commuter Benefits

Emotional Health

  • Employee Assistance Program (EAP)
  • PTO for part-time and full-time positions
  • Paid holidays
  • Pet & Legal Insurance

Personal Development

  • On-the-job training and skills development
  • Internal transfer opportunities for career growth

*Benefits vary by position and location


WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

What WeDriveU employees say

Pay

Benefits

Hours and flexibility

Workplace

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