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Veterans Customer Service Jobs in Virginia (NOW HIRING)

Service Experts

Manager, Customer Service

Fairfax, VA · On-site

Welcome! The Agent Performance & Customer Growth Manager is responsible for driving agent ... veteran, or any other protected category under applicable federal, state, and local laws. Service ...

CubeSmart Self Storage

Customer Service

Richmond, VA · On-site

$15 - $19.75/hr

Customer Service * Developing customer relationships by identifying self-storage needs and ... We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual ...

DSV

Customer Service Agent, CSR

Winchester, VA · On-site

$22.74 - $28.42/hr

Customer Service Agent, CSR Winchester, Nearest Major Market: Washington DC The CSR is responsible ... veteran status, marital status, gender identity, sexual orientation, national origin, or any other ...

Service Experts

Customer Service Representative I

Fairfax, VA · On-site

$16.25 - $22.25/hr

The Customer Service Specialist handles customer service requests, appointment booking, customer ... veteran, or any other protected category under applicable federal, state, and local laws. Service ...

Service Experts

Customer Service Representative I

Salem, VA · On-site

$15.50 - $21/hr

The Customer Service Specialist handles customer service requests, appointment booking, customer ... veteran status, or any other characteristic protected by law. The is not intended to be a complete ...

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Veterans Customer Service information

What is a veterans customer service representative?

Veterans Customer Service representatives are professionals who assist military veterans and their families by answering questions, resolving issues, and providing information about benefits, healthcare, and support services. They typically work for government agencies like the Department of Veterans Affairs or organizations that serve veterans. Their role involves handling inquiries via phone, email, or in person, ensuring veterans receive the assistance and resources they need. They must have a good understanding of veterans' programs and strong communication skills.

How does a veterans customer service representative typically collaborate with other departments to resolve client concerns?

Veterans Customer Service representatives often work closely with departments such as benefits administration, healthcare services, and claims processing to address veterans' inquiries and concerns efficiently. Collaboration usually involves sharing relevant information, escalating complex cases to subject matter experts, and participating in cross-functional meetings or case reviews. This teamwork ensures that veterans receive accurate and timely assistance, and helps representatives stay updated on policy changes and available resources. Strong communication and documentation skills are essential for facilitating smooth interdepartmental coordination.

What are the key skills and qualifications needed to thrive as a veterans customer service representative, and why are they important?

To thrive as a Veterans Customer Service Representative, you need knowledge of veterans’ benefits, strong problem-solving abilities, and experience with customer support, often backed by relevant training or military experience. Familiarity with case management systems, CRM software, and government databases is typically required. Exceptional empathy, active listening, and professionalism are crucial soft skills for supporting veterans and their families. These skills ensure accurate assistance, build trust, and provide veterans with the respect and support they deserve.

What is the difference between Veterans Customer Service vs Veterans Call Center Representative?

AspectVeterans Customer ServiceVeterans Call Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentOffice or remote; direct interaction with customersCall center setting; handling inbound/outbound calls
Employer & Industry UsageGovernment agencies, veteran services, retailGovernment agencies, telecommunications, healthcare
Common Search & Comparison IntentUnderstanding roles in veteran support and customer serviceComparing call center roles within veteran services

Veterans Customer Service roles focus on direct customer interactions, often in various settings, while Veterans Call Center Representatives primarily handle inbound and outbound calls in a call center environment. Both roles require similar credentials and serve veteran-related organizations, but they differ in work environment and daily tasks.

What are popular job titles related to Veterans Customer Service jobs in Virginia?

For Veterans Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Veterans Customer Service jobs in Virginia look for?

The top searched job categories for Veterans Customer Service jobs in Virginia are:

Veterans Customer Service jobs near you
Infographic showing various Veterans Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Veterans Service Representative

Virginia Department of Human Resource Management

Fredericksburg, VA • On-site

$52K - $56K/yr

Full-time

Posted 6 days ago

Virginia Alcoholic Beverage Control Authority rating

5.2

Company rating: 5.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

830th of 854 rated public administrative organizations

Job description

Veterans Service Representative
Job no: 5109311
Work type: Full-Time (Salaried)
Location: Fredericksburg, Virginia
Categories: Administrative Services, Human Resources, Health and Human Services
Title: Veterans Service Representative
State Role Title: Prog Admin Specialist I
Hiring Range: $52,162 - $56,890
Pay Band: 4
Agency: Dept of Veterans Services
Location: Fredericksburg Benefits Office
Agency Website: www.dvs.virginia.gov
Recruitment Type: General Public - G
Job Duties
Serve Virginia's veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government.
Minimum Qualifications
REAL ID is required for employment as part of the federal prerequisites for USDVA Accreditation. Knowledge of laws and regulations pertaining to veterans' benefits is preferred. Experience with the military and/or military veteran communities. Ability to interpret complex laws and regulations and apply them to casework. Ability to communicate effectively, both orally and in writing. Strong customer service and public speaking skills. Some overnight travel and regular community outreach, including some weekends or holidays, is required.
Additional Considerations
• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.
• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Contact Information
Name: DVS HR Team
Phone: No Calls
Email: recruitment@dvs.virginia.gov
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Advertised: 28 Aug 2026 Eastern Daylight Time
Applications close: 04 Sep 2026 Eastern Daylight Time
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