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Online Live Chat Support Jobs (NOW HIRING)

DR Horton, Inc.

Online Sales Concierge

Biloxi, MS · On-site

$13.75 - $17.75/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

D.R. Horton, Inc

Online Sales Concierge

Biloxi, MS · On-site

$13.75 - $17.75/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton, Inc.

Online Sales Concierge

Lafayette, LA · On-site

$14.75 - $19/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

Coalition, Inc.

Customer Success Associate

Provo, UT

... via online live chat, email, and (less frequently) phone. * Ensure prospective and current ... Perform administrative insurance functions to support quoting, binding, policy changes, and other ...

New

Coalition, Inc.

WV

... via online live chat, email, and (less frequently) phone. * Ensure prospective and current ... Perform administrative insurance functions to support quoting, binding, policy changes, and other ...

New

DR Horton

Online Sales Concierge

Biloxi, MS · On-site

$13.75 - $17.75/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

Lafayette, LA · On-site

$14.75 - $19/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

* Engage with customers through online chat and messaging platforms, responding to inquiries ... Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ...

DR Horton, Inc.

Online Sales Concierge

West Columbia, SC · On-site

$14.25 - $18.50/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

New

DR Horton, Inc.

Online Sales Concierge

Tallahassee, FL · On-site

$14.75 - $19/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton, Inc.

Online Sales Concierge

Mason, OH · On-site

$14.50 - $18.75/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

Tallahassee, FL · On-site

$14.75 - $19/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

Midland, TX · On-site

$15.25 - $19.75/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

New

DR Horton

Online Sales Concierge

Mason, OH · On-site

$14.50 - $18.75/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton

Online Sales Concierge

San Ramon, CA · On-site

$17.25 - $22.25/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

DR Horton, Inc.

Online Sales Concierge

San Ramon, CA · On-site

$17.25 - $22.25/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone * Convert qualified leads into office appointments with onsite Sales Representatives * Enter and update ...

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All JobsOnline Live Chat Support Jobs

Online Live Chat Support information

See salary details

$12

$25

$42

How much do online live chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online live chat support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

Are online live chat support jobs legit?

Online live chat support jobs are legitimate roles that involve assisting customers through online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

What does an online live chat support representative do?

An Online Live Chat Support representative assists customers in real time through online chat platforms. Their main responsibilities include answering questions about products or services, troubleshooting issues, resolving complaints, and providing information to help customers make decisions. They ensure customer satisfaction by delivering prompt and accurate responses. These representatives often work for e-commerce sites, tech companies, banks, and other businesses that need to provide immediate online assistance.

What are the key skills and qualifications needed to thrive as an online live chat support representative?

To thrive as an Online Live Chat Support representative, you need excellent written communication skills, fast typing abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Strong problem-solving, patience, and multitasking abilities help you stand out when assisting multiple customers in real time. These skills ensure efficient, accurate, and empathetic support, leading to higher customer satisfaction and loyalty.

How do you become an online live chat support agent?

To become an online live chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may prefer prior experience in customer support or related fields, and training is often provided on the job.

What are some common challenges faced by online live chat support representatives and how can they be addressed?

Online Live Chat Support representatives often encounter challenges such as managing multiple conversations simultaneously, addressing difficult or frustrated customers, and quickly finding accurate information to resolve inquiries. To address these challenges, it's important to develop strong multitasking skills, stay calm under pressure, and become familiar with internal knowledge bases and resources. Regular training, effective communication with team members, and utilizing chat scripts or templates can also help streamline responses and improve customer satisfaction.

What is the difference between Online Live Chat Support vs Customer Service Representative?

AspectOnline Live Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based; primarily online communicationOffice or remote; phone, email, or in-person interactions
Industry UsageTech, retail, e-commerce, service industriesRetail, banking, telecom, hospitality
Common Search/ComparisonYesYes

Online Live Chat Support specialists focus on real-time online communication via chat platforms, often in tech or e-commerce sectors. Customer Service Representatives handle a broader range of communication channels, including phone and email, across various industries. While both roles require strong communication skills, Online Live Chat Support roles are more specialized in online chat interactions, whereas Customer Service Representatives may handle multiple channels and customer issues.

More about Online Live Chat Support jobs
What cities are hiring for Online Live Chat Support jobs? Cities with the most Online Live Chat Support job openings:
What are the most commonly searched types of Live Chat Support jobs? The most popular types of Live Chat Support jobs are:
What states have the most Online Live Chat Support jobs? States with the most job openings for Online Live Chat Support jobs include:
Online Live Chat Support jobs near you
Infographic showing various Online Live Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Online Sales Concierge

DR Horton, Inc.

Biloxi, MS • On-site

$13.75 - $17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

D.R. Horton rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

35th of 80 rated construction

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for an Online Sales Concierge. The right candidate will specialize in the process of converting internet leads to onsite traffic/sales.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Manage all incoming internet leads from company website and outsourced companies
  • Ensure a positive experience to all potential customers whether online, live chat or by phone
  • Convert qualified leads into office appointments with onsite Sales Representatives
  • Enter and update information in a customer management database
  • Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
  • Responsible for producing monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
  • Generate a monthly analysis of divisional website traffic, hits, source, etc.
  • Maintain current knowledge of communities, product, plans and amenities
  • Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
  • Coordinate mass mailing lists and the mailing of materials to prospective clients
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Ability to work overtime
  • Minimal travel may be required for training purposes

Education and/or Experience
  • High school diploma or general education degree (GED); and/or one to three years of related experience and/or training
  • Superb interpersonal, written and verbal communication skills
  • Ability to work well within a team
  • Provide attention to detail and manage multiple responsibilities
  • Strong organizational and follow-through skills
  • Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
  • Proficiency with MS Office and email

Preferred Qualifications
  • Licensing requirements vary by state

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
  • Medical, Dental and Vision
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life & Disability Insurance
  • Vacation, Sick, Personal Time and Company Holidays
  • Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo

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