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Tech Connect Chat Support Jobs in Chicago, IL (NOW HIRING)

ULINE

Customer Support Specialist

Waukegan, IL

$32/hr

Connect: Build strong relationships in our collaborative in-person setting with regular team events ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Support Specialist

Waukegan, IL · On-site

$32/hr

Connect: Build strong relationships in our collaborative in-person setting with regular team events ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

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Showing results 1-20

All JobsTech Connect Chat Support JobsTech Connect Chat Support Jobs in Chicago, IL

Tech Connect Chat Support information

See Chicago, IL salary details

$27.8K

$44.8K

$68K

How much do tech connect chat support jobs pay per year?

As of Aug 8, 2026, the average yearly pay for tech connect chat support in Chicago, IL is $44,791.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $48,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Tech Connect Chat Support role, and how can they be managed?

In a Tech Connect Chat Support role, one of the most common challenges is efficiently handling multiple customer conversations simultaneously while maintaining a high standard of service. Additionally, resolving complex technical issues without the benefit of voice communication can require extra patience and clear written communication. Team members often rely on strong collaboration, using internal knowledge bases and escalation procedures when necessary. Staying organized and continuously updating technical knowledge can help manage these challenges effectively.

What are the key skills and qualifications needed to thrive as a Tech Connect Chat Support specialist, and why are they important?

To thrive as a Tech Connect Chat Support specialist, you need strong troubleshooting abilities, a solid understanding of relevant technical products or services, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and live chat platforms is usually required. Excellent written communication, patience, and problem-solving skills help build rapport and resolve customer issues efficiently. These competencies ensure timely, accurate support and high customer satisfaction in a fast-paced digital environment.

What is Tech Connect Chat Support?

Tech Connect Chat Support is a customer service role focused on assisting users with technical issues, questions, or troubleshooting through online chat platforms. Professionals in this position help customers resolve software or hardware problems, provide product guidance, and ensure a positive support experience. They often use real-time messaging to communicate, aiming to quickly and accurately address user concerns. This role requires strong technical knowledge, communication skills, and the ability to multitask in a fast-paced environment.
What are popular job titles related to Tech Connect Chat Support jobs in Chicago, IL? For Tech Connect Chat Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Tech Connect Chat Support jobs in Chicago, IL look for? The top searched job categories for Tech Connect Chat Support jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Tech Connect Chat Support jobs? Cities near Chicago, IL with the most Tech Connect Chat Support job openings:
Tech Connect Chat Support jobs near you
Infographic showing various Tech Connect Chat Support job openings in Chicago, IL as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $44,791 per year, or $21.5 per hour.

IT Support Specialist

IntelliPro Group Inc.

Plainfield, IL • On-site

$25 - $28/hr

Contractor

Posted 15 days ago

Job description

Client Support Associate / IT Support Specialist
Duration: 3 Months Contract (Possible Extension / Temp-to-Hire)
Location: Plainfield, IL 60544 (Onsite)
Schedule: Monday - Friday, 8:00 AM - 5:00 PM (Two days per week: 10:00 AM - 7:00 PM, employee-selected except Mondays)
Pay Rate: $28.00/hour on W2
Job Summary
We are seeking a Client Support Associate / IT Support Specialist to provide onsite technical support for internal employees in a fast-paced office environment. This individual will serve as the primary onsite IT contact, delivering exceptional customer service while troubleshooting hardware, software, networking, and printer issues. The ideal candidate is customer-focused, technically proficient, and comfortable working independently while collaborating with a larger IT support team.
This role offers the opportunity to convert to a full-time position based on performance and business needs.
Key Responsibilities
  • Provide first-level technical support to internal employees for hardware, software, and network-related issues.
  • Troubleshoot and resolve desktop, laptop, printer, and peripheral device issues.
  • Install, configure, and maintain software, operating systems, print drivers, and workstation applications.
  • Prepare, image, deploy, and replace laptops and other end-user devices.
  • Support new hire onboarding by configuring equipment and user workstations.
  • Perform hardware replacements, software updates, and routine system maintenance.
  • Respond to and resolve IT support requests through an internal ticketing system and chat support.
  • Provide remote support via chat while also assisting employees in person.
  • Escalate complex technical issues to appropriate support teams when necessary.
  • Monitor IT systems, identify recurring issues, and implement corrective actions.
  • Document troubleshooting steps, resolutions, and updates within the ticketing system.
  • Deliver outstanding customer service while serving as the primary onsite IT support contact.
Required Qualifications
  • 2+ years of IT Support, Help Desk, or Desktop Support experience.
  • 2+ years of customer service experience.
  • Experience troubleshooting:
    • Windows operating systems
    • Desktop and laptop hardware
    • Printers and peripheral devices
    • Microsoft Office applications
  • Basic understanding of networking concepts and network troubleshooting.
  • Strong verbal and written communication skills.
  • Excellent analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to provide both remote and onsite technical support.
Preferred Qualifications
  • Experience supporting VPN connectivity.
  • IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
  • Associate's or Bachelor's degree in Information Technology or a related field.
  • Experience imaging, configuring, and deploying laptops.
  • Familiarity with hardware upgrades and workstation setup.
Soft Skills
  • Friendly, approachable, and customer-focused.
  • Strong interpersonal and communication skills.
  • Ability to remain calm under pressure and manage stressful situations.
  • Team-oriented with a positive attitude.
  • Self-motivated and dependable.
  • Professional demeanor with a strong commitment to customer satisfaction.
Work Environment
  • 100% onsite office environment.
  • Support internal employees through in-person assistance and remote chat.
  • Daily ticket volume may range from approximately 10 to 80+ support requests.
  • Comprehensive 3-4 week training program provided.
  • Company-issued equipment supplied.
Additional Information
  • Opportunity for contract extension and potential full-time employment based on performance and business needs.
  • Collaborative, supportive, and team-oriented work environment with opportunities to gain hands-on enterprise IT support experience.

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