ZipRecruiter

Log In

1

Chat Support Jobs in Chicago, IL (NOW HIRING)

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Ampcus

Customer Services Support Operator

Buffalo Grove, IL · On-site

$17.50 - $22.25/hr

Handle customer inquiries through phone, email, and online chat. * Work in a call-center environment (approximately 50% phone support). * Manage customer requests, escalations, and issue resolution.

next page

Showing results 1-20

All JobsChat Support JobsChat Support Jobs in Chicago, IL

Chat Support information

See Chicago, IL salary details

$14

$26

$46

How much do chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat support in Chicago, IL is $26.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Chicago, IL? The most popular types of Chat Support jobs in Chicago, IL are:
What are popular job titles related to Chat Support jobs in Chicago, IL? For Chat Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Chicago, IL look for? The top searched job categories for Chat Support jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Chat Support jobs? Cities near Chicago, IL with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Chicago, IL as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 80% In-person, 6% Hybrid, and 14% Remote job distribution, with an average salary of $55,812 per year, or $26.8 per hour.

IT Support Specialist

IntelliPro Group Inc.

Plainfield, IL • On-site

$25 - $28/hr

Contractor

Posted 14 days ago

Job description

Client Support Associate / IT Support Specialist
Duration: 3 Months Contract (Possible Extension / Temp-to-Hire)
Location: Plainfield, IL 60544 (Onsite)
Schedule: Monday - Friday, 8:00 AM - 5:00 PM (Two days per week: 10:00 AM - 7:00 PM, employee-selected except Mondays)
Pay Rate: $28.00/hour on W2
Job Summary
We are seeking a Client Support Associate / IT Support Specialist to provide onsite technical support for internal employees in a fast-paced office environment. This individual will serve as the primary onsite IT contact, delivering exceptional customer service while troubleshooting hardware, software, networking, and printer issues. The ideal candidate is customer-focused, technically proficient, and comfortable working independently while collaborating with a larger IT support team.
This role offers the opportunity to convert to a full-time position based on performance and business needs.
Key Responsibilities
  • Provide first-level technical support to internal employees for hardware, software, and network-related issues.
  • Troubleshoot and resolve desktop, laptop, printer, and peripheral device issues.
  • Install, configure, and maintain software, operating systems, print drivers, and workstation applications.
  • Prepare, image, deploy, and replace laptops and other end-user devices.
  • Support new hire onboarding by configuring equipment and user workstations.
  • Perform hardware replacements, software updates, and routine system maintenance.
  • Respond to and resolve IT support requests through an internal ticketing system and chat support.
  • Provide remote support via chat while also assisting employees in person.
  • Escalate complex technical issues to appropriate support teams when necessary.
  • Monitor IT systems, identify recurring issues, and implement corrective actions.
  • Document troubleshooting steps, resolutions, and updates within the ticketing system.
  • Deliver outstanding customer service while serving as the primary onsite IT support contact.
Required Qualifications
  • 2+ years of IT Support, Help Desk, or Desktop Support experience.
  • 2+ years of customer service experience.
  • Experience troubleshooting:
    • Windows operating systems
    • Desktop and laptop hardware
    • Printers and peripheral devices
    • Microsoft Office applications
  • Basic understanding of networking concepts and network troubleshooting.
  • Strong verbal and written communication skills.
  • Excellent analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to provide both remote and onsite technical support.
Preferred Qualifications
  • Experience supporting VPN connectivity.
  • IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
  • Associate's or Bachelor's degree in Information Technology or a related field.
  • Experience imaging, configuring, and deploying laptops.
  • Familiarity with hardware upgrades and workstation setup.
Soft Skills
  • Friendly, approachable, and customer-focused.
  • Strong interpersonal and communication skills.
  • Ability to remain calm under pressure and manage stressful situations.
  • Team-oriented with a positive attitude.
  • Self-motivated and dependable.
  • Professional demeanor with a strong commitment to customer satisfaction.
Work Environment
  • 100% onsite office environment.
  • Support internal employees through in-person assistance and remote chat.
  • Daily ticket volume may range from approximately 10 to 80+ support requests.
  • Comprehensive 3-4 week training program provided.
  • Company-issued equipment supplied.
Additional Information
  • Opportunity for contract extension and potential full-time employment based on performance and business needs.
  • Collaborative, supportive, and team-oriented work environment with opportunities to gain hands-on enterprise IT support experience.

Apply