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Chat Support Jobs in Lansing, IL (NOW HIRING)

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Chat Support information

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$14

$25

$43

How much do chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for chat support in Lansing, IL is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $27.69 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Lansing, IL?

The most popular types of Chat Support jobs in Lansing, IL are:

What are popular job titles related to Chat Support jobs in Lansing, IL?

For Chat Support jobs in Lansing, IL, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Lansing, IL look for?

The top searched job categories for Chat Support jobs in Lansing, IL are:

What cities near Lansing, IL are hiring for Chat Support jobs?

Cities near Lansing, IL with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Lansing, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $52,873 per year, or $25.4 per hour.

IT Asset and Operations Specialist

Palos Hills, IL • On-site

Moraine Valley Community College
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Moraine Valley Community Collegeexternal

$23.56/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Posting Details
Position Information
Job Title
IT Asset and Operations Specialist
Classification Title
Department
Client Services
Work Location
ALL SITES
Duties
Under the direction of the Manager of Client Services, the IT Asset and Operations Specialist is responsible for the operational functions of the office and the full lifecycle management of IT systems and assets. This position ensures efficiency, compliance, and sustainability of office and IT operations by overseeing asset management, procurement, vendor relations, administrative support, project assistance, and reporting. The role supports lifecycle management (LCM) and assists with help desk requests, including phone support, ticket requests, chat support, and ticketing system management. It maintains IT resources and contributes to planning for IT and office operations, while managing IT assets such as hardware and software, handling quote creation and processing, reporting, inventory control, equipment recycling, and overall asset lifecycle support. The IT Asset and Operations Specialist is dedicated to the college learning concept by developing and implementing practices that ensure technology resources support student success and institutional goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
  1. Maintain and track IT hardware, software, licenses, and related resources, ensuring compliance with organizational policies.
  2. Oversee the full lifecycle of IT assets, including procurement, deployment, updates, maintenance, and secure disposal.
  3. Manage and update the software catalog, including operating systems, productivity tools, classroom/office applications, and security software.
  4. Assist with IT FOIA request and reporting
  5. Maintain accurate records of IT-managed devices (laptops, desktops, servers, printers, AV tech) including assignments, warranties, and locations.
  6. Conduct regular inventory audits to ensure accountability of IT and office equipment.
  7. Effectively utilize the college's inventory and ticketing systems to track, manage, and maintain IT assets, software, and equipment, ensuring accuracy, accountability, and compliance with institutional policies
  8. Partner with procurement to acquire IT assets, office equipment, and supplies, obtain quotes, evaluating vendors, negotiating terms, and ensuring cost-effective purchasing.
  9. Maintain vendor relationships for hardware, software, warranties, repairs, and services.
  10. Assist with developing budgets for IT and office operations, including tracking expenditure, forecasting costs, and identifying savings opportunities.
  11. Assist with refreshing cycles for IT and office equipment, scheduling replacements, upgrades, and maintenance in alignment with organizational needs and budget.
  12. Provide administrative support across departments, including scheduling, document preparation, and coordinating communications.
  13. Assist with IT-related and office projects (e.g., lab/classroom upgrades, office setups, event technology).
  14. Support HR and IT with onboarding/offboarding processes, ensuring proper return and reassignment of devices.
  15. Oversee secure disposal of IT and office equipment, including data wiping and e-waste recycling, in compliance with data protection and environmental sustainability requirements.
  16. Assists with help desk requests including phone support, ticket requests, chat support, and ticketing system management, supporting users and resolving technology issues.
  17. Maintain current documentation of procedures, guidelines, and system configurations.
  18. Perform other duties as assigned.

Education/Experience
  • Minimum of a High School diploma or general education degree (GED) required. Associate's degree preferred.
  • Minimum of 1-3 years experience working in an end-user computing environment, and experience with PC and/or Macintosh microcomputers required. Must have a minimum of one full-time equivalent year of relevant experience. Please ensure it is noted on your resume.

Preferred:
ITIL Foundation Certification Certified Hardware Asset Management
Professional (CHAMP) or similar IT asset management certification
Qualifications
In addition to the above:
  • Knowledge of IT hardware, software, and lifecycle management practices
  • Strong analytical, organizational, and problem-solving skills
  • Excellent customer service, communication, and interpersonal skills
  • Ability to assist with budgeting, cost tracking, and financial planning
  • Ability to install, configure, and provide training for IT systems and software

Position Status
Full Time
Hours
General Hours
Monday-Friday
8:30-5:00 p.m.
Location: Main Campus, extension sites -Blue Island ECBI and SWEC as needed
Schedule may be adjusted for operational needs
Salary/Wage
$23.56 plus exceptional benefits
Hourly/Salary
Hourly
Benefits
Support Staff Position
Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for benefit eligible employees and family, medical, dental, vision, and retirement benefits in a collaborative and friendly environment. These include:
Health, Dental, Vision
Life insurance; Optional life
Disability insurance
Tuition reimbursement
MVCC Tuition waiver
SURS Retirement plan
Vacation Days
Holidays
Sick Leave
Personal days
Bereavement days
Tax-sheltered annuity plans
Visit site to learn more about specific benefits and eligibility criterion for this position/category:
morainevalley.edu/hr
Review of Applications Begins
08/24/2026
Position Type
Support/Hourly Staff
Posting Detail Information
Posting Number
SS00624P
Open Date
08/10/2026
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Please apply online

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