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Chat Support Jobs in Springfield, IL (NOW HIRING)

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Customer Support Technician I

Taylorville, IL · On-site

$19 - $24/hr

POSITION SUMMARY The Customer Support Technician I provides essential entry-level support for customer interactions via phone, email, chat, and in-person. Their responsibilities include resolving ...

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Customer Support Technician I

Taylorville, IL

$19 - $24/hr

Description POSITION SUMMARY The Customer Support Technician I provides essential entry-level support for customer interactions via phone, email, chat, and in-person. Their responsibilities include ...

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Customer Support Technician I

Taylorville, IL · On-site

$19 - $24/hr

POSITION SUMMARY The Customer Support Technician I provides essential entry-level support for customer interactions via phone, email, chat, and in-person. Their responsibilities include resolving ...

LPC

Customer Support Specialist

Decatur, IL · On-site

$17.50 - $23.50/hr

THE ROLE The Customer Support Specialist is responsible for establishing and maintaining profitable relationships with Customers on behalf of the company by taking complete responsibility for each ...

Zifty

Catering Delivery Driver

Springfield, IL · On-site

$36/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty

Catering Delivery Driver

Springfield, IL

$36/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

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All JobsChat Support JobsChat Support Jobs in Springfield, IL

Chat Support information

See Springfield, IL salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for chat support in Springfield, IL is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles in customer service that involve assisting customers via live chat platforms. They often require good communication skills, familiarity with chat tools, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How to become a live chat support?

To become a live chat support agent, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service tools or chat platforms. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Training is often provided on the job to familiarize new agents with company-specific systems and procedures.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How can I make 2000 a week working from home?

Chat support roles can pay varying wages, with experienced agents earning around $15 to $25 per hour, which can total approximately $600 to $1,000 weekly for full-time work. To reach $2,000 weekly, you may need to work additional hours, take on multiple clients, or pursue higher-paying positions that require specialized skills or certifications. Building strong communication skills and familiarity with customer service tools can improve earning potential in this field.

How do I become a text chat agent?

To become a chat support agent, you typically need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via text. Many employers require a high school diploma or equivalent and may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Springfield, IL? The most popular types of Chat Support jobs in Springfield, IL are:
What job categories do people searching Chat Support jobs in Springfield, IL look for? The top searched job categories for Chat Support jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Chat Support jobs? Cities near Springfield, IL with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Springfield, IL as of June 2026, with employment types broken down into 33% Full Time, 64% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,697 per year, or $25.8 per hour.

Customer Service Specialist I

ASM Research, An Accenture Federal Services Company

Springfield, IL • On-site

$16.75 - $22.25/hr

Other

Posted 4 days ago

Key responsibilities

  • Provide routine inbound and outbound call, email, and web chat support to customers while delivering courteous, accurate, and timely service.

  • Support customers in submitting and processing origination and disbursement transactions and help resolve related processing errors.

  • Log and update customer cases to document each interaction and perform manual processes to link communications and records in the agent desktop application.

Job description

The Customer Service Specialist I provides routine customer support across inbound calls, outbound calls, email, web chat, and back-office service functions. This role supports customer satisfaction and service level agreement adherence by completing daily operational tasks, assisting with transaction processing, researching customer issues, documenting interactions, and helping resolve processing errors in accordance with established program guidelines.

Key Responsibilities

  • Provide routine inbound call, outbound call, email, and web chat support to customers while delivering courteous, accurate, and timely service.

  • Perform back-office support activities to assist Customer Service operations and program requirements.

  • Support customers in submitting and processing origination and disbursement transactions, or create and submit transactions on behalf of the customer when required.

  • Assist customers with award origination and disbursement processing and help identify and resolve related processing issues.

  • Conduct customer outreach to support resolution of batch edits, processing errors, missing documents, missing signature pages, and data correction issues.

  • Provide monitoring support and follow-up for batch processing issues, edit code rejects, and requested issue resolution activities.

  • Log new cases and update existing cases to document each customer interaction conducted by phone, email, or web chat in the web-based agent desktop application.

  • Perform the required manual process to link each phone communication to the appropriate open case.

  • Perform manual linking and unlinking of award records and promissory notes or agreements to serve notes.

  • Analyze COD borrower data integrity issues identified by the customer and support issue resolution activities.

  • Research and confirm COD processing status for items such as promissory notes, batch status, entrance counseling, exit counseling, borrower information, grant recipient information, and borrower-servicer data.

  • Execute all support services in compliance with customer processing requirements, published program guidelines, quality expectations, and service level agreements.

Required Qualifications

  • High school diploma or GED.

  • 0 to 2 years of call center experience.

  • 0 to 2 years of customer service, public relations, or related support experience.

  • Ability to obtain and maintain a security clearance.

  • Ability to adapt and perform successfully during periods of high call volume.

  • Ability to provide effective customer service and interact tactfully and courteously with the public.

  • Strong written and verbal communication skills.

  • Strong listening skills with the ability to interpret and clarify customer-provided information.

  • Strong commitment to providing quality service and resolving customer concerns.

  • Ability to build and maintain positive working relationships and rapport with customers.

  • Strong attention to detail and accuracy.

  • Ability to work effectively under pressure.

  • Ability to convey enthusiasm, energy, and sincerity over the phone.

Preferred Qualifications

  • Experience supporting customers in a call center, contact center, help desk, or service operations environment.

  • Familiarity with case logging, case updates, and web-based customer service applications.

  • Experience supporting transaction processing, issue follow-up, or customer outreach activities.

  • Exposure to batch processing support, data correction activities, or status research in a structured program environment.

  • Experience working in an SLA-driven customer support setting.

  • Associate degree or additional training in customer service, communications, business support, or a related field.

Job Specific Skills

  • Customer service support

  • Call center operations

  • Case logging and documentation

  • Transaction processing support

  • Batch processing issue follow-up

  • Customer outreach

  • Data integrity review

  • Status research and issue resolution

  • SLA adherence

  • Written and verbal communication

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$17.75/hr

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

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