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Chat Support Jobs in Springfield, IL (NOW HIRING)

LPC

Customer Support Specialist

Decatur, IL · On-site

$17.50 - $23.50/hr

THE ROLE The Customer Support Specialist is responsible for establishing and maintaining profitable relationships with Customers on behalf of the company by taking complete responsibility for each ...

Zifty

Catering Delivery Driver

Springfield, IL · On-site

$36/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty

Catering Delivery Driver

Springfield, IL · On-site

$36/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty.com

Catering Delivery Driver

Springfield, IL · On-site

$36/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

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All JobsChat Support JobsChat Support Jobs in Springfield, IL

Chat Support information

See Springfield, IL salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for chat support in Springfield, IL is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Springfield, IL?

The most popular types of Chat Support jobs in Springfield, IL are:

What are popular job titles related to Chat Support jobs in Springfield, IL?

For Chat Support jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Springfield, IL look for?

The top searched job categories for Chat Support jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Chat Support jobs?

Cities near Springfield, IL with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Springfield, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $53,697 per year, or $25.8 per hour.

Customer Support Specialist

LPC

Decatur, IL • On-site

$17.50 - $23.50/hr

Full-time

Re-posted 24 days ago

Job description

COMPANY amp; CULTURE
Lewisburg Printing Company (LPC) enjoys a 125-year legacy of excellence and innovation in the graphic arts and is comprised of three divisions. LPC Tennessee in Lewisburg, TN creates high quality graphics for the corrugated packaging industry and also manufactures a full line of paperboard folding cartons for a wide variety of industry verticals. Huston Patterson in Decatur, IL joined the LPC family in 2022 and is a manufacturer of high-graphic printed materials. LPC Texas Visual is a designer and manufacturer of a wide variety of visual marketing products. LPC is a G7 Master Printer and has 350 Team Members in its three manufacturing locations.
The company is currently undergoing a transformation to widen our leading position in the markets we serve. We are evaluating and making significant investments in state-of-the-art manufacturing assets and the full digitalization of our business processes. LPC Leadership is passionately focused on building the right culture to support and accelerate our transformation, with safety the top priority. We are seeking talented, passionate people to join our efforts and build their careers.
THE ROLE
The Customer Support Specialist is responsible for establishing and maintaining profitable relationships with Customers on behalf of the company by taking complete responsibility for each Client contact and ensuring that all requirements are completely met.
As the Customer Support Specialist, you are the primary internal representative of our organization. You must convey to the Customer a sense of expertise in our printing services and capabilities, and you serve as a key educator to our community and customers.
You are a member of the Customer Service Team, and together you are accountable for meeting the monthly, quarterly, and annual revenue and sales goals of the company.
The sales and strategic marketing activities of your team will be designed to achieve these revenue goals. These in turn are key to meeting all of the company goals:
  • Guarantee satisfaction and value for our Customer.
  • Contributes to a work environment that fosters pride in being part of a winning team and promotes personal growth.
  • Maintain personal productivity and quality standards that make possible attractive financial returns so that the company may continue to provide excellent service to our customers and ensure job security and career growth to our staff.
You and your team are responsible for supporting the company vision and mission. Because you will be in contact with current and prospective customers, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(General Administrative)
  • Communicate effectively with the Management Team, the Sales Team and the Production Team, informing and updating them regularly to guarantee that sales and customer objectives are met.
  • Comply with all company safety requirements
  • Follow systems and procedures outlined in company manuals.
  • Participate as a key team player by supporting operations as needed.
  • Follow all Customer Service Processes and Procedures
  • Effectively present and discuss the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
  • Manage telephone calls professionally, efficiently and with good communication skills.
  • Attend to Client complaints and concerns immediately and facilitate satisfactory resolution.
  • Support the efforts of the Account Executives by conducting on-site and community-based presentations, seminars and education that promotes the image of our company as a leader in printing, and graphic services.
  • Support Client Sales through service, education, and effective problem solving.
  • Engage appropriate team members as needed.
  • Other duties as assigned.
QUALIFICATION
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Good math skills.
  • Excellent interpersonal skills and ability to work in a team environment.
  • Ability to identify and meet customers’ needs and requirements.
  • Strong attention to details, possessing a sales aptitude and interested in preventing errors and solving problems.
  • Good sense of design and color.
  • Must be computer literate and current on new technology.
  • Must be hardworking, a self-starter and a problem solver.
  • Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
  • Exceptional phone and customer service skills.
  • Positive and upbeat attitude.
  • Ability to move freely throughout the building to gather information, materials, and authorizations.
EDUCATION AND/OR EXPERIENCE
Must have a high school diploma and experience in sales or customer service and/or experience in printing or graphic arts industries
WORKING CONDITIONS
  • Standing for prolonged periods of time.
  • Appearance at all times must represent the company image.
  • Occasional lifting of up to 50 lbs.
  • Work area may have fluorescent lighting and air conditioning.
  • Moderate noise level.
  • Exposure to ink and chemical fumes, and airborne particles such as paper dust and drying powder.
  • Fast-paced environment: subject to numerous schedule and priority changes and short notice activity.
OTHER SKILLS AND ABILITIES
Ability to read and comprehend job tickets, customer specifications, and memos. Ability to effectively communicate with other employees of the organization. The ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Requires the ability to operate departmental machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to handle, or feel. The employee must frequently lift from 10 to 50 pounds.
Specific vision abilities required by this job include close vision, distance, color vision, depth perception, and ability to adjust focus.
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About LPC

Sourced by ZipRecruiter

Industry

Scientific research and development services

Company size

1 - 10 Employees

Headquarters location

Austin, TX, US

Year founded

1998

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