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Live Chat Support Jobs in Springfield, IL (NOW HIRING)

Customer Service Representative

Chatham, IL ยท On-site

$16.25 - $22/hr

... live chat. * Problem resolution: Troubleshoot and resolve customer complaints and issues in a ... Sales support: Assist with sales by providing information about additional products and services ...

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

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Live Chat Support information

See Springfield, IL salary details

$12

$24

$41

How much do live chat support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for live chat support in Springfield, IL is $24.81, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.12 per hour, depending on experience, location, and employer.

What is a Live Chat Support job?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a typical day look like for someone working in Live Chat Support?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in the Live Chat Support position, and why are they important?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are popular job titles related to Live Chat Support jobs in Springfield, IL? For Live Chat Support jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Live Chat Support jobs in Springfield, IL look for? The top searched job categories for Live Chat Support jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Live Chat Support jobs? Cities near Springfield, IL with the most Live Chat Support job openings:
Infographic showing various Live Chat Support job openings in Springfield, IL as of July 2026, with employment types broken down into 59% Full Time, 8% Part Time, and 33% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $51,598 per year, or $24.8 per hour.

Customer Service Representative

BREAK AWAY SPORTS

Chatham, IL โ€ข On-site

$16.25 - $22/hr

Full-time

Posted 3 days ago


Job description

Customer Care Responsibilities 

A customer service job involves assisting customers with inquiries, complaints, and issues via phone, email, or chat, and ensuring their satisfaction through clear communication and problem-solving. Key duties include providing product information, processing orders and returns, and documenting interactions to maintain customer records and identify areas for improvement.  

Core responsibilities

  • Customer communication: Serve as the primary point of contact for customers by answering phone calls, responding to emails, and engaging in live chat. 
  • Problem resolution: Troubleshoot and resolve customer complaints and issues in a prompt and professional manner. 
  • Product/Service information: Provide accurate and complete information about a company's products and services. 
  • Order and return processing: Handle customer orders, changes, and returns according to established procedures. 
  • Documentation: Maintain detailed records of customer interactions, feedback, and resolutions. 
  • Collaboration: Work with other team members and departments to ensure a consistent and effective customer experience. 
  • Escalation: Escalate complex issues to the appropriate teams or management when necessary.  

Additional duties

  • Sales support: Assist with sales by providing information about additional products and services, or by generating sales leads. 
  • Proactive outreach: Reach out to customers to follow up on issues and confirm satisfaction. 
  • Feedback collection: Collect customer feedback to help the company improve its offerings.