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Entry Level Chat Support Jobs in Chicago, IL (NOW HIRING)

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... Further tiers would include handling phone calls with clients and live chat. This position will ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Job Summary * Entry-level customer support position, provides customer service and resolves ... Further tiers would include handling phone calls with clients and live chat. This position will ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

This is an entry-level position responsible for delivering responsive, accurate technical support ... Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

This is an entry-level position responsible for delivering responsive, accurate technical support ... Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear ...

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

This is an entry-level position responsible for delivering responsive, accurate technical support ... Respond to inbound customer inquiries via Intercom and Hubspot (chat and email) with clear ...

Orbus Inc

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18 - $20/hr

We are calling all recent college graduates looking for the ultimate entry-level opportunity to ... live chat, email, and other communication channels, with an emphasis on increased telephone ...

Orbus Visual Communications

Be Seen First

Customer Support Associate

Woodridge, IL · On-site

$18 - $20/hr

We are calling all recent college graduates looking for the ultimate entry-level opportunity to ... live chat, email, and other communication channels, with an emphasis on increased telephone ...

Aligned Modern Health

Care Coordinator

Chicago, IL · Remote

$18 - $20/hr

Are you a college graduate looking for an entry level career at a growing company? Our corporate ... Provide support to clinics for scheduling, insurance collection, and billing related questions ...

All JobsChat Support JobsEntry Level Chat Support JobsEntry Level Chat Support Jobs in Chicago, IL

Entry Level Chat Support information

See Chicago, IL salary details

$10

$20

$29

How much do entry level chat support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for entry level chat support in Chicago, IL is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.78 per hour, depending on experience, location, and employer.

What are entry level chat support jobs?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the key skills and qualifications needed to thrive as an Entry Level Chat Support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.
What are the most commonly searched types of Chat Support jobs in Chicago, IL? The most popular types of Chat Support jobs in Chicago, IL are:
What are popular job titles related to Entry Level Chat Support jobs in Chicago, IL? For Entry Level Chat Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Chat Support jobs in Chicago, IL look for? The top searched job categories for Entry Level Chat Support jobs in Chicago, IL are:
Entry Level Chat Support jobs near you
Infographic showing various Entry Level Chat Support job openings in Chicago, IL as of July 2026, with employment types broken down into 3% Locum Tenens, 58% Full Time, 7% Part Time, and 32% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $41,926 per year, or $20.2 per hour.

Customer Support Tier 1 & Social Media

MyZone

Chicago, IL

$17.50 - $22.50/hr

Full-time

Medical, Dental, Life, Retirement

Posted 10 days ago

Job description

Job Summary

  • Entry-level customer support position, provides customer service and resolves technical issues by offering solutions, explanations, and options through email on Zendesk platform. This position also includes responding to our active Social Media community across all channels (Twitter, Facbeook, Instagram and LinkedIn). Eligible for promotion into higher levels based on performance and Myzone product knowledge base. Further tiers would include handling phone calls with clients and live chat. This position will

General Duties

  • Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
  • Must hit weekly case goals while also maintaining a high customer satisfaction score
  • Provides troubleshooting steps and guides to customers who are experiencing product issues.
  • Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
  • Attends Support training to build knowledge base and skill in Myzone products
  • Identifies and prioritizes problems and issues related to service area.
  • Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
  • Ensures that appropriate changes were made to resolve customers' problems.
  • Refers unresolved customer issues to designated departments for further investigation.
  • Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Respond to Facebook and Twitter posts and inquiries, like, comment on and reshare Instagram posts and stories.
  • Assist with upkeep of Social Media trackers.

Job Qualifications

  • Education: Associate’s, Bachelor’s or equivalent
  • Experience: 1-2 years of related experience
  • Experience with Zendesk preferred
  • Ability to identify problems quickly, and solve cases efficiently
  • Proficiency with keyboard/typing
  • Familiarity with Outlook and other Microsoft Office programs
  • Basic Familiarity of social media platforms and/or a genuine desire to engage with the Myzone community via social media.

Skills

  • Excellent verbal and written communication—able to effectively use tone in writing to convey empathy while providing information.
  • Comfortable with live chat or phone troubleshooting
  • Service-orientated
  • Critical thinking
  • Active listening
  • Easily adaptable
  • Avid learner

Myzone is an equal opportunity employer. Myzone does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

*Though currently located remotely, our offices are located in downtown Chicago and once we are able to move back into our offices employees will be expected to work from the Chicago office location.

Company Description

Want to make a difference in people’s health and lives? Myzone is a global wearable technology solution company built primarily for the fitness industry. Using heart rate tracking, real time feedback, goal setting, gamification, and social accountability methods, Myzone's core purpose is to empower users to feel good about exercising and to get the health and fitness results they want.
Myzone also provides valuable data for operators including personal training departments. With built-in challenges, personal goals, gamification and an online social community, users are motivated to sustain physical activity.
Myzone’s primary markets are health & fitness clubs, corporate wellness sites, and educational establishments and are already represented in over 6,000 facilities in 65 countries translated into 19 languages.
For more information, visit http://www.myzone.org