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Tech Connect Chat Support Jobs in Arizona (NOW HIRING)

Collabera

Technical Support Specialist

Chandler, AZ · On-site

$17 - $19/hr

Chat channels provide technology support for up to 2 clients simultaneously. Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets ...

U-Haul

Tier 1 Application Support

Phoenix, AZ · On-site

If you consider yourself to be computer/technology driven, and possess strong customer service ... Responsible for various special duties as assigned as well as basic functions of telephone and chat ...

U-Haul

Tier 1 Application Support

Phoenix, AZ · On-site

If you consider yourself to be computer/technology driven, and possess strong customer service ... Responsible for various special duties as assigned as well as basic functions of telephone and chat ...

TTEC

Inbound Chat Sales Representative

Tempe, AZ

$22.50/hr

... connect with sophisticated customers and close larger deals using consultative written ... About TTEC TTEC is a global consulting, technology, and managed services company that helps brands ...

AVI-SPL

Onsite AV Support Technician II

Chandler, AZ · On-site

$19.50 - $24.75/hr

... support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class ... how people and technology connect to elevate experiences, create new value, and enable ...

KBR

Senior IT Customer Support

Chandler, AZ

Title: Senior IT Customer Support Belong. Connect. Grow. with KBR! KBR's National Security ... Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ...

KBR

Senior IT Customer Support

Chandler, AZ

Title: Senior IT Customer Support Belong. Connect. Grow. with KBR! KBR's National Security ... Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ...

TransPerfect

Employee Engagement Champion

Tempe, AZ · On-site

... and chat support, business process outsourcing, and global call center services. TRI offers ... technology solutions. TransPerfect provides equal employment opportunity to all individuals ...

Motorola

Ecosystem Support Specialist (Hybrid)

Tempe, AZ · Hybrid

$65K - $700K/yr

We build and connect technologies to help protect people, property and places. Our solutions foster ... Provide an exceptional customer experience across voice, email, and live chat workflows

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Tech Connect Chat Support information

What are some common challenges faced in a Tech Connect Chat Support role, and how can they be managed?

In a Tech Connect Chat Support role, one of the most common challenges is efficiently handling multiple customer conversations simultaneously while maintaining a high standard of service. Additionally, resolving complex technical issues without the benefit of voice communication can require extra patience and clear written communication. Team members often rely on strong collaboration, using internal knowledge bases and escalation procedures when necessary. Staying organized and continuously updating technical knowledge can help manage these challenges effectively.

What are the key skills and qualifications needed to thrive as a Tech Connect Chat Support specialist, and why are they important?

To thrive as a Tech Connect Chat Support specialist, you need strong troubleshooting abilities, a solid understanding of relevant technical products or services, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and live chat platforms is usually required. Excellent written communication, patience, and problem-solving skills help build rapport and resolve customer issues efficiently. These competencies ensure timely, accurate support and high customer satisfaction in a fast-paced digital environment.

What is Tech Connect Chat Support?

Tech Connect Chat Support is a customer service role focused on assisting users with technical issues, questions, or troubleshooting through online chat platforms. Professionals in this position help customers resolve software or hardware problems, provide product guidance, and ensure a positive support experience. They often use real-time messaging to communicate, aiming to quickly and accurately address user concerns. This role requires strong technical knowledge, communication skills, and the ability to multitask in a fast-paced environment.
What are popular job titles related to Tech Connect Chat Support jobs in Arizona? For Tech Connect Chat Support jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Tech Connect Chat Support jobs in Arizona look for? The top searched job categories for Tech Connect Chat Support jobs in Arizona are:
What cities in Arizona are hiring for Tech Connect Chat Support jobs? Cities in Arizona with the most Tech Connect Chat Support job openings:
Tech Connect Chat Support jobs near you
Infographic showing various Tech Connect Chat Support job openings in Arizona as of July 2026, with employment types broken down into 1% Locum Tenens, 61% Full Time, 5% Part Time, and 33% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

IT helpdesk (Service desk support, ITIL)

Futran Tech Solutions Pvt. Ltd.

Phoenix, AZ • On-site

Full-time

Posted 6 days ago

Job description

Position: Service Desk Support
Location: Phoenix, AZ (Hybrid)
Position Type: Contract
This opportunity is with LTM for the position of Engineer Service Desk Operations The role requires providing phone ESS tickets and chat support for the end users for one of our prestigious client This is an L1 role where the incumbent is expected to be aware about ITIL methodologies Incident Service Request Change and Problem The role demands excellent communication skills oral and written good customer handling skills and excellent collaboration skills with ability to work in shift 24X7 The person will contribute towards effective resolution of the issues Ideal candidate must be an experienced professional from same or similar field He/she must possess good knowledge of Windows Active Directory O365 VDI Networking basics etc The person will contribute towards achieving project deliverables SLAs KPIs Improvements etc The ideal candidate must have hands on experience of resolving technical issues over the phone chat and emails
L1 Technical Support
Handling all the Inbound calls chat and emails in service desk
Handling Basic L1 level queries from end users
Diagnose and quickly resolve a wide range of Windows applications issues
Basic troubleshooting knowledge for internet LAN WAN Connectivity issues and VPN issues
When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System
Install upgrade support and troubleshoot for printers related computer hardware
Performs general preventative maintenance tasks on computers laptops printers
Customize configure desktop hardware to meet specifications and business standards
Email account administration ie account creation and management and distribution lists on Office 365
User account administration ie account creation and management and password resets on Active Directory
Familiarize end users on basic software hardware and peripheral device operation and solve basic queries
Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool
Configuring iPad iPhones Android for the users to enable them check emails and be connected on the go
Basic knowledge of Networking Virtualization Outlook Windows Mac OS Web Based and Installable applications
Strong knowledge on MFA configuration
Customer Focus
Providing timely and accurate resolution of technical issues experienced by the Users
Excellent communication skills
Identify and escalate severe issues which could cause production impact
Technical Skillset Need to Know
Networking Experience in LANWAN Environment
Good knowledge of Active Directory
Citrix
O365
Microsoft Windows
Mobile Operating Systems Android iOS
Antivirus
SharePoint
Knowledge of Laptop Desktop Tablet issues
VPN Troubleshooting Cisco VPN
MFA
Technical Skillset Good to Know
Knowledge of Infrastructure Exchange Server Technologies
Virtualization VMware Cloud Azure
Hands on experience working in Service Now ticketing tool

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