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Dell Customer Support Jobs in Arizona (NOW HIRING)

Dell, Inc.

Senior Technician, Field Service

Phoenix, AZ · On-site +1

$52K - $67K/yr

Senior Technician, Field Service - Customer Site Operations Support Customer Site Operations ... Dell hardware experience preferred Compensation Dell is committed to fair and equitable ...

LanceSoft, Inc.

Field Engineer 4

Tempe, AZ · On-site

... professional customer support during onsite visits • Maintain accurate documentation and ... Dell certifications after selection • Ability to travel locally throughout the day • ...

AMERICAN SYSTEMS

ServiceNow Developer III

Billings, MT

$53.25 - $73/hr

Experience supporting federal environments or regulated enterprise environments is preferred. * Must be able to present acceptable identification for customer badging and site access, such as a REAL ...

Pae

IT Support Technician

Tucson, AZ · On-site

$32 - $35/hr

Amentum is seeking an IT Support Technician to support our DHS customer at their regional CONUS and ... Experience performing hardware repair of HP computers/printers and Dell servers * Possesses and ...

Amentum

IT Support Technician

Eloy, AZ · On-site

$33 - $35/hr

Amentum is seeking IT Support Technicians to support our DHS customer at their regional CONUS and ... Experience performing hardware repair of HP computers/printers and Dell servers * Possesses and ...

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Dell Customer Support information

What is a Dell Customer Support?

A Dell Customer Support job involves assisting customers with technical issues, product inquiries, warranty services, and troubleshooting for Dell products. Support representatives communicate via phone, chat, or email to resolve issues efficiently. They also provide guidance on system upgrades, software installations, and general product usage. Strong problem-solving skills and customer service expertise are essential for success in this role.

What does a Dell Customer Support do?

A typical day in Dell Customer Support involves assisting customers with hardware or software issues via phone, email, or live chat, accurately documenting cases in the company’s support system, and following up to ensure resolution. You’ll often work closely with team members and technical specialists to troubleshoot complex problems, escalate issues when necessary, and share best practices. The environment is usually fast-paced and team-oriented, with regular training sessions aimed at keeping skills updated as Dell products evolve. This role offers great opportunities to develop technical knowledge, customer service expertise, and problem-solving skills that can support career advancement within Dell or the broader tech industry.

What are the key skills and qualifications needed for Dell Customer Support?

To thrive as a Dell Customer Support professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of Dell products and services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required, and certifications such as CompTIA A+ or Dell’s own training credentials are advantageous. Excellent communication, patience, and a customer-focused attitude help individuals stand out in this position. These skills are critical for resolving customer issues efficiently, ensuring high satisfaction, and maintaining Dell’s reputation for quality support.

Does Dell Customer Support have work from home?

Dell Customer Support offers remote work options for certain roles, allowing employees to work from home depending on the position and business needs. These roles typically require strong communication skills, familiarity with remote tools, and sometimes specific technical certifications. Availability of remote work may vary by location and team requirements.

Does Dell Customer Support offer remote jobs?

Dell Customer Support positions often include remote work options, especially for roles involving technical assistance and customer service. These jobs typically require strong communication skills, familiarity with remote collaboration tools, and sometimes specific certifications or technical knowledge. Availability of remote work can vary by location and role, so it is advisable to check the specific job listing for remote work options.

What are the most commonly searched types of Dell Customer Support jobs in Arizona?

The most popular types of Dell Customer Support jobs in Arizona are:

What are popular job titles related to Dell Customer Support jobs in Arizona?

For Dell Customer Support jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Dell Customer Support jobs in Arizona look for?

The top searched job categories for Dell Customer Support jobs in Arizona are:

Dell Customer Support jobs near you
Infographic showing various Dell Customer Support job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Senior Technician, Field Service

Phoenix, AZ • On-site, Remote

Dell, Inc.
Computer and Computer Peripheral Equipment and Software Wholesalers • 10K+ employees
Learn more about Dell, Inc.external

$52K - $67K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description


Senior Technician, Field Service - Customer Site Operations Support
Customer Site Operations Support (CSOS) provides operational and project-based support for IT order fulfillment and customer site activities. This role supports end-user requests across the device lifecycle, including provisioning, redeployment, asset disposal, moves, and configuration changes. The position operates in a primarily onsite environment with limited remote flexibility.
What you will achieve
Responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. Serves as company liaison with customer on administrative and technical matters. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers.
Responsibilities
You Will
  • Review and follow work instructions, scripts, and documentation while validating customer requirements for accuracy and completeness
  • Manage and prioritize multiple customer requests, providing proactive communication and timely status updates
  • Evaluate service requests, recommend cost-effective solutions, and escalate complex issues as needed
  • Maintain accurate customer and request records to support reporting, analysis, and operational effectiveness
  • Collaborate with internal teams to deliver customer solutions while driving continuous improvement and process optimization

Qualifications
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
  • Professional, customer-focused approach with a strong work ethic and commitment to service excellence
  • Excellent verbal and written communication skills with the ability to build effective relationships
  • Strong organizational, prioritization, and time management skills in fast-paced environments
  • Self-motivated and able to work independently with minimal supervision
  • Technical proficiency with PC hardware, peripherals, and internet-based tools; Dell hardware experience preferred

Compensation
Dell is committed to fair and equitable compensation practices. The salary range for this position is $52,275 - $67,650.
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com
Who we are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
About Us
Who We Are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.
Visit our Culture Code page to learn more about how we work and lead.
DELL logo

About DELL

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Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Round Rock, TX, US

Year founded

1984

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