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Desktop Support Manager Jobs in Arizona (NOW HIRING)

krg technology inc

Desktop Support

Phoenix, AZ

$20 - $25.50/hr

Desktop Support Location: Salt lake City, UT/Phoenix, AZ. Duration: Contract /Full Time Daily Tasks * Imaging / re-imaging laptops & desktops * Troubleshooting technical laptop and desktop issues ...

MsysInc

Desktop Support

Phoenix, AZ

$20 - $25.50/hr

Company Description North Carolina Corporation having experience in IT consulting for more than 10 years Required Skills * 4 years desktop service * patching and imaging * printer, scanner * Windows ...

MsysInc

Desktop Support

Phoenix, AZ · On-site

$20 - $25.50/hr

Company Description North Carolina Corporation having experience in IT consulting for more than 10 years Required Skills * 4 years desktop service * patching and imaging * printer, scanner * Windows ...

Servbank, sb Inc.

Desktop Support Technician

Phoenix, AZ · On-site

$49K - $64K/yr

Description We are seeking a knowledgeable and customer-focused Desktop Support Technician to join our IT team. This role is responsible for providing technical support, troubleshooting, and ...

Forhyre

Onsite Desktop Support Engineer

Phoenix, AZ

Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge ... Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers ...

Gr8ttek

Desktop Support Specialist_Phoenix

Phoenix, AZ · On-site

$18 - $20/hr

Gr8ttek is currently seeking a Desktop Support Specialist in Phoenix, AZ. This is a long-term ... Responds to change management requests including installing new PC equipment, providing end-user ...

Hospice of the Valley

Desktop Support Technician

Phoenix, AZ · On-site

$19.25 - $24.50/hr

Supports and maintains incident tickets keeping user's, management, peers and the Help Desk aprised ... desktop hardware and peripheral inventory with an attention to detail when maintaining asset ...

Dynalectric Company

Desktop Support Technician III

Mesa, AZ · On-site

$19.50 - $24.75/hr

Escalates more complex issues to the IT Manager; may also validate the work of level I & II techs. Essential Duties & Responsibilities Desktop computer support * Address user tickets regarding ...

CYNET SYSTEMS

Desktop Support Technician

Phoenix, AZ · On-site

$22/hr

Vendor Management - To have a cordial relation with the vendors and ensure all dispatch and ... Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Arizona

Desktop Support Manager information

See Arizona salary details

$13

$33

$56

How much do desktop support manager jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for desktop support manager in Arizona is $33.71, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $44.81 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Arizona? The most popular types of Desktop Support jobs in Arizona are:
What are popular job titles related to Desktop Support Manager jobs in Arizona? For Desktop Support Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Arizona look for? The top searched job categories for Desktop Support Manager jobs in Arizona are:
What cities in Arizona are hiring for Desktop Support Manager jobs? Cities in Arizona with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Arizona as of July 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $70,114 per year, or $33.7 per hour.
Desktop Support Engineer

Desktop Support Engineer

Sybex Support Services

Tolleson, AZ • On-site

Contractor

Posted 5 days ago

Job description

We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely.
This will be a full time contract position will 40 hours per week.
Job Requirements:
  • A+ Certification or equivalent experience
  • Good working knowledge of Active Directory
  • 2+years'experienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironment up to executive management level.
  • ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport
  • Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7
  • OS / office 2011 as well as Win 8 andO365
  • Advanced knowledge of Microsoft Office suite of applications • Support of End User for video conferencing units.
  • Support of mobile device

Duties & Responsibilities:
  • Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
  • Duties shall include, but not be limited to:
  • Diagnosing and troubleshooting desktop system,printer and operating problems
  • Consulting and instructing users on hardware andsoftware questions/issues
  • Collaborate with other IT Services Data Centerand Network Infrastructure teams
  • Install, maintain and upgrade equipment and itsassociated infrastructure
  • Runs diagnostic tests to isolate system problemsas well as proactive activities
  • Operating Systems Windows, OS-X
  • MS Office (Windows and knowledge of Mac)software
  • Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems including forming an RCA
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Base Requirements
  • Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
  • Commercial experience in an IT support technician role that includes 2 years of technical suppor experience in a hybrid Windows and MAC environment
  • Experience in working with a helpdesk operation,to include Windows and Mac clients
  • 2 years' Experience with mobile applications/products including: iPhone, iPad, and Android
  • Platforms Expertise in iPad / iPhone
  • Self-starter that is able to collaborate actively withothers in a cross-functional team
  • Proven attention to detail and high standards for quality
  • Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
  • Skilled in documenting written troubleshootingsteps and instructions
  • Business professional attire

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