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Desktop Support Manager Jobs in Gilbert, AZ (NOW HIRING)

krg technology inc

Desktop Support

Phoenix, AZ

$20 - $25.50/hr

Desktop Support Location: Salt lake City, UT/Phoenix, AZ. Duration: Contract /Full Time Daily Tasks * Imaging / re-imaging laptops & desktops * Troubleshooting technical laptop and desktop issues ...

MsysInc

Desktop Support

Phoenix, AZ · On-site

$20 - $25.50/hr

Company Description North Carolina Corporation having experience in IT consulting for more than 10 years Required Skills * 4 years desktop service * patching and imaging * printer, scanner * Windows ...

MsysInc

Desktop Support

Phoenix, AZ · On-site

$20 - $25.50/hr

Company Description North Carolina Corporation having experience in IT consulting for more than 10 years Required Skills * 4 years desktop service * patching and imaging * printer, scanner * Windows ...

Forhyre

Onsite Desktop Support Engineer

Phoenix, AZ · On-site

Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge ... Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers ...

Gr8ttek

Desktop Support Specialist_Phoenix

Phoenix, AZ · On-site

$18 - $20/hr

Gr8ttek is currently seeking a Desktop Support Specialist in Phoenix, AZ. This is a long-term ... Responds to change management requests including installing new PC equipment, providing end-user ...

AA2IT

Desktop Support Tech

Phoenix, AZ · On-site

$21 - $23/hr

Top 2 skills: Desktop Support & Customer Service. M-F 8 AM-5 PM MST. Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call. A ...

AA2IT

Desktop Support Tech

Phoenix, AZ · On-site

$21 - $23/hr

Top 2 skills: Desktop Support & Customer Service. M-F 8 AM-5 PM MST. Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call. A ...

L3HHCM20

Desktop Support Technician

Tempe, AZ

$68K - $127K/yr

Desktop Support Technician Job Code: 40827 Job Location: Tempe, AZ Job Schedule: 9/80: Employees ... Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and ...

CYNET SYSTEMS

Desktop Support Technician

Phoenix, AZ · On-site

$22/hr

Vendor Management - To have a cordial relation with the vendors and ensure all dispatch and ... Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native ...

Ampcus Inc

Desktop Support Engineer

Scottsdale, AZ · On-site

Responsibilities : • Provide first level support for all end-users. • Troubleshoot and resolve ... management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Gilbert, AZ

Desktop Support Manager information

See Gilbert, AZ salary details

$13

$33

$56

How much do desktop support manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support manager in Gilbert, AZ is $33.67, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $44.76 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Gilbert, AZ?

The most popular types of Desktop Support jobs in Gilbert, AZ are:

What are popular job titles related to Desktop Support Manager jobs in Gilbert, AZ?

For Desktop Support Manager jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Gilbert, AZ look for?

The top searched job categories for Desktop Support Manager jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Desktop Support Manager jobs?

Cities near Gilbert, AZ with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $70,025 per year, or $33.7 per hour.

Desktop Support

krg technology inc

Phoenix, AZ

$20 - $25.50/hr

Full-time

Re-posted 14 days ago

Job description

Company Description

Thanks for your time,

Kind Regards,

Ajith
Technical Recruiter
KRG Technologies Inc
Phone: 661 367 8000 Ext - 310



Job Description

Job Title: Desktop Support

Location: Salt lake City, UT/Phoenix, AZ.

Duration: Contract /Full Time

Job Description:

Daily Tasks

  1. Imaging / re-imaging laptops & desktops
  1. Troubleshooting technical laptop and desktop issues (Windows & applications)
  1. Decommissioning end-of-lease desktops & laptops
  1. Diagnosing laptop & desktop hardware issues
  1. Mapping network drives / printers
  1. Coordinating laptop & desktop repairs with hardware suppliers
  1. Assisting with application testing
  1. Vendor escorts (occasional)
  1. Some relocation of desk phones / workstations
  1. Some remote support (via remote access software)

Hard Skills:

  1. Strong Windows 7 troubleshooting & diagnostics
  1. Strong application troubleshooting (MS suite - Outlook, PowerPoint, Excel, Word, Visio, Lync)
  1. Hardware troubleshooting & diagnostics (laptops, desktops)
  1. Basic networking (drive / printer mappings, network connection diagnostics)
  1. Active Directory / PC security
  1. Internet Explorer & Chrome troubleshooting
  1. BlackBerry / mobile phone / CISCO handset support experience is a bonus

Soft Skills:

  1. Good communicator (written and verbal)
  1. Takes responsibility & accountability
  1. Teachable
  1. Solutions-focused
  1. Team player - able to contribute new ideas
  1. Flexible in terms of workload and daily tasks
Additional Information

All your information will be kept confidential according to EEO guidelines.

KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

Social media

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