Remote Desktop Support Jobs in Gilbert, AZ (NOW HIRING)

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view 'Our DES' video. Come Join the DES Team!
The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as a Helpdesk Analyst. This position will serve as an Inventory Specialist. It will be a part of the CAM's (Centralized Asset Management) Team, as a support function to the DES warehouse and Desktop Support team/regions. This position will aid in maintaining accurate inventory control at the DES warehouse and any IT equipment in DTS's possession, while assisting with imaging and prep work of equipment. This position will be the primary owner and contact for IT hardware related tickets, and support the Desktop Support teams by delivering pre-imaged and configured equipment as needed for requests. This position will pick up additional stock or surplus equipment from the Desktop Support team, to be re-imaged, redeployed, or surplussed. The position will respond to equipment requests from program supervisors for new staff, and tickets requesting pick up of equipment for off-boarded employees. The Central Asset Management team provides service to all DES offices statewide. Statewide responsibilities include travel and overtime may be required.
This position is based in a DES building and will not offer remote work.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures.

Essential Duties and Responsibilities include but are not limited to:
Responsible for warehouse physical inventory, receiving and accepting into inventory, inventory maintenance, and reconciliation of IT hardware.
Participating in the imaging production and deployment process, to include: Imaging and re-imaging of IT hardware, Division specific post-image setup, the installation of a variety of software packages. The validation of installation and communication of DTS tool sets (Absolute, ICE/Crowdstrike, SCCM, Tanium, etc.).
Responsible for the deliver and pick up of all computer equipment, hardware, and surplus to and from the warehouse to support teams, and DES offices within Arizona. In-state travel will be required for this role.

Knowledge of:
Inventory process or procedures
Current and supported Operating Systems and Applications, including but not limited to
Windows 10, MS Office 365, Google platform
Imaging of IT desktop hardware
Installation of a variety of in-house, vendor supported, 3rd party software packages using scripts
Skills In:
Strong problem solving skills and attention to detail
Strong customer service skills
Responds promptly to customer needs; takes a customer-centric approach to problem solving
Ability to:
Understand the inter-workings of personal computer hardware and software
Communicate with technical and nontechnical staff
Continually learn in an ever-changing environment
Balance, prioritize and organize multiple tasks
In-state travel will be required for State business

This ideal candidate for this position will have:
Two years' experience providing technical support in a call center environment.
Two years' experience providing hands-on desktop support.
Advanced technical training (A+, Microsoft, Google, Hardware, Software, customer service) preferred

Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
This position will require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully

The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us at email OODHRstaffing@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.