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Desktop Support Manager Jobs in Arizona (NOW HIRING)

AmeriLife Group, LLC

Desktop Support Analyst II

Tucson, AZ · On-site

$20.75 - $28/hr

Job Summary As a Desktop Support Analyst II, you'll play a critical role in keeping our workforce ... Manage and resolve technical incidents and service requests through in-person, phone, and remote ...

Arizona State Hospital

Job Page

Phoenix, AZ · On-site

$31K - $44K/yr

This position will serve as an Inventory Specialist. It will be a part of the CAM's (Centralized Asset Management) Team, as a support function to the DES warehouse and Desktop Support team/regions.

Service Global, Inc

Desktop EUC L1

Phoenix, AZ · On-site

$20 - $25.50/hr

Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Service Global, Inc

Desktop EUC L1

Phoenix, AZ · On-site

$20 - $25.50/hr

Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Service Global, Inc

Desktop EUC L1

Tempe, AZ · On-site

$19.50 - $24.75/hr

Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Service Global, Inc

Desktop EUC L1

Phoenix, AZ · On-site

$20 - $25.50/hr

Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Service Global, Inc

Desktop EUC L1

Tucson, AZ · On-site

$19.25 - $24.25/hr

Manage IMAC and desk-side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Service Global, Inc

Desktop EUC L1

Phoenix, AZ · On-site

$20 - $25.50/hr

Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Service Global, Inc

Desktop EUC L1

Tempe, AZ · On-site

$19.50 - $24.75/hr

Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Desert IT Solutions

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MSP IT Support Technician - Phoenix, AZ

Phoenix, AZ · On-site

$50K - $60K/yr

Reports to: IT Support Manager Pay Rate: 50,000 - 60,000 Annually Duties and Responsibilities ... Remotely assist users with desktop, server, point of sale, business management programs, network or ...

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Desktop Support Manager information

See Arizona salary details

$13

$33

$56

How much do desktop support manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for desktop support manager in Arizona is $33.71, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $44.81 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Arizona? The most popular types of Desktop Support jobs in Arizona are:
What are popular job titles related to Desktop Support Manager jobs in Arizona? For Desktop Support Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Arizona look for? The top searched job categories for Desktop Support Manager jobs in Arizona are:
What cities in Arizona are hiring for Desktop Support Manager jobs? Cities in Arizona with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Arizona as of August 2026, with employment types broken down into 71% Full Time, 4% Temporary, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $70,114 per year, or $33.7 per hour.

Desktop Support Analyst II

AmeriLife Group, LLC

Tucson, AZ • On-site

$20.75 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

AmeriLife rating

8.6

Company rating: 8.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

88th of 303 rated insurance

Job description

Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
As a Desktop Support Analyst II, you'll play a critical role in keeping our workforce connected and productive. You'll provide hands-on and remote support for desktops, laptops, mobile devices, and peripherals, troubleshooting hardware and software issues in both Windows and macOS environments. This role is perfect for a tech-savvy professional who thrives on solving problems, delivering excellent customer service, and collaborating with IT teams to enhance system performance.
Job Description
Key Responsibilities
  • Provide Level I & II support, troubleshooting hardware, software, and connectivity issues for end-users.
  • Manage and resolve technical incidents and service requests through in-person, phone, and remote support.
  • Ensure timely resolution of issues, meeting SLAs and performance metrics.
  • Support deployments, moves, adds, and changes, ensuring smooth system rollouts.
  • Utilize imaging software like SCCM for system configuration and deployment.
  • Maintain and troubleshoot Windows, macOS, and peripheral devices to minimize downtime.
  • Assist remote employees with connectivity tools and remote access solutions.
  • Collaborate with service desk, network, and IT teams to resolve complex technical issues.
  • Apply software updates, patches, and security enhancements to maintain system integrity.
  • Deliver exceptional customer service, ensuring a seamless user experience.
  • Identify and suggest process improvements to enhance IT efficiency and user satisfaction.

Qualifications & Skills
Education & Experience:
  • Degree in Computer Information Technology (preferred) or equivalent experience.
  • 4+ years of IT support experience, preferably in an enterprise environment with 500+ users.

Technical Skills:
  • Strong expertise in Windows and macOS operating systems.
  • Hands-on experience with PC hardware, software installation, and troubleshooting.
  • Familiarity with enterprise IT tools, remote troubleshooting, and network fundamentals.

Soft Skills:
  • Problem-solving mindset with the ability to troubleshoot complex issues.
  • Excellent verbal and written communication skills, able to explain technical concepts to non-technical users.
  • Ability to prioritize tasks, manage time effectively, and work in a fast-paced environment.

What AmeriLife Offers
A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.
Americans with Disabilities Act (ADA) Statement
We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.
Pay Transparency Statement
We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.
Background Screening Statement
Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.

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