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Desktop Support Manager Jobs in Arizona (NOW HIRING)

E-Solutions

Desktop Support Technician

Tucson, AZ · On-site

$19.50 - $24.75/hr

We are looking for a field services operations tech to provide desktop/laptop, printer, and fax support. The tech should be onsite five days a week. We are looking for a Band 2 resource with Backfill.

ClifyX

Desktop Support

Tempe, AZ · On-site

$19.75 - $25/hr

Job Title Windows Windows 11 OS installation and troubleshooting Worked on Windows AD and familiar with AD concepts Understanding of DL, Functional Mailbox & mailbox Permissions Image management ...

ClifyX

Desktop Support

Tempe, AZ · On-site

$19.75 - $25/hr

Job Title Windows Windows 11 OS installation and troubleshooting Worked on Windows AD and familiar with AD concepts Understanding of DL, Functional Mailbox & mailbox Permissions Image management ...

Syntricate Technologies

Help Desk/Desktop Support

Phoenix, AZ · On-site

$20 - $25.50/hr

Job Title Have at least 5 years' experience in a technical support role, such as Help Desk, IT Remote Support, or Systems Operator Demonstrate vast knowledge and experience supporting Laptop/Desktop ...

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$33

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How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Arizona is $33.71, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $44.81 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Arizona? The most popular types of Desktop Support jobs in Arizona are:
What are popular job titles related to Desktop Support Manager jobs in Arizona? For Desktop Support Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Arizona look for? The top searched job categories for Desktop Support Manager jobs in Arizona are:
What cities in Arizona are hiring for Desktop Support Manager jobs? Cities in Arizona with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Desktop Support Executive

Desktop Support Executive

DivIHN Integration Inc

Tolleson, AZ • On-site

$20 - $25.25/hr

Contractor

Posted 20 days ago

Job description

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.

 
Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact our Talent Specialist, Tenish at (224) 507-1292
 
Title: Desktop Support Executive
Duration: 6 Months
Location: Onsite at Tolleson, AZ
 
Schedule: Monday - Friday, 8 AM - 5 PM
 
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
 
Description:
The Field Service Technician – IT provides hands-on technical support for end users at the Tolleson, Arizona site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams.
 
Key Responsibilities
• Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Perform Active Directory administration tasks
• Support Windows 11 and Microsoft 365 environments
• Provide limited support for corporate mobile devices
• Troubleshoot Cisco VPN and Citrix issues
• Provide remote support using tools such as LogMeIn
• Perform device imaging and deployment (USB/PXE)
• Maintain asset inventory and documentation
• Support printer and IP telephony systems
• Coordinate hardware ordering and deployment
• Manage and update tickets in ServiceNow
• Assist with IT projects and Smart Hands support
 
Required Education:
• Associate’s Degree or Equivalent Industry Certification (preferred).
• HS Diploma or GED (minimum required) with relevant experience.
 
Required Qualifications:
** • 1+ year hardware support experience **
** • 1+ year in‑person, customer‑facing IT support **
• Strong troubleshooting and communication skills
 
Preferred Experience:
• Manage incoming requests through the ticketing system among team
• Experience using ServiceNow to manage assigned tickets
 
Preferred Certifications
• CompTIA ITF+
• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Cloud+
• CompTIA Mobility+
 
Physical Requirements
• Ability to lift and move equipment up to 40 pounds
 
Performance Expectations
Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance.
The successful candidate will:
• Deliver excellent customer service
• Adhere to all service management principles, processes, and guidelines
• Interact professionally with customers, peers, managers, and SMEs
• Take ownership of follow-ups and communicate progress consistently
• Demonstrate strong communication, technical knowledge, organization, and multitasking skills
• Provide timely and effective resolution/fulfillment of requests
 
Interview Process: One Round - Onsite Panel Interview

About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.