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Remote Desktop Support Manager Jobs in Arizona (NOW HIRING)

Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus. Experience ... and support for professional growth. Working With UsAs a proud equal-opportunity employer, we ...

Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus. Experience ... support for professional growth. Working With Us: As a proud equal-opportunity employer, we ...

Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus. Experience ... and support for professional growth. Working With UsAs a proud equal-opportunity employer, we ...

Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus. Experience ... support for professional growth. Working With Us: As a proud equal-opportunity employer, we ...

Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus. Experience ... support for professional growth. Working With Us: As a proud equal-opportunity employer, we ...

Senior Systems Engineer (OOBM)

Sierra Vista, AZ · Remote

$93K - $127K/yr

Support migration of EDS&A Administrative and NETOPS tools into the Remote Desktop Service (RDS) Management environment. * Support establishment of the RDS security infrastructure design ...

Senior Systems Administrator

Phoenix, AZ · Remote

$85K - $115K/yr

... Support and product vendors to plan, deploy and sustain a stable, highly performing and available ... remote desktop/VDI * Adherence to Incident, Problem, Configuration and Change Management processes ...

The administrator will manage incoming service requests, document troubleshooting activities ... Provide remote and occasional onsite technical support based on customer needs. * Identify ...

New

Transition routine support to the IT Manager, Desktop Support, and Service Desk teams with the documentation and known-issue detail they need, while retaining escalation ownership for the implemented ...

Remote, Tucson, AZ. Pay Range: $20.00 - $26.00 Per Hour Job Summary: This role provides essential ... Prior Service Desk or Desktop Support experience * Incident Management experience * Experience with ...

... desktop applications. • Experience with remote support tools, monitoring tools, endpoint management tools, or RMM platforms such as ConnectWise Automate, SolarWinds, SCCM, Intune, or similar tools ...

IT Help Desk Level 2

Phoenix, AZ · On-site +1

$22 - $28/hr

Experience supporting Remote Desktop Services environments * Working knowledge of password/credential management tools such as 1Password * Proficient use of ticketing systems for issue tracking and ...

... Desktop. As an Accountant Service and Support Representative, you will be the trusted expert and ... Project Management: Utilize strong project management skills to oversee specific customer ...

Posted today

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Remote Desktop Support Manager information

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are popular job titles related to Remote Desktop Support Manager jobs in Arizona?

For Remote Desktop Support Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support Manager jobs in Arizona look for?

The top searched job categories for Remote Desktop Support Manager jobs in Arizona are:

What cities in Arizona are hiring for Remote Desktop Support Manager jobs?

Cities in Arizona with the most Remote Desktop Support Manager job openings:

Technical Project Manager

1VALET

Phoenix, AZ • On-site, Remote

Full-time

PTO

This job post has expired today. Applications are no longer accepted.


Job description

Technical Project ManagerLocation: United States, ideally Phoenix AZPosition Overview1VALET is seeking a highly motivated and experienced Technical Project Manager to join our company which is growing at a rapid pace. Reporting to the Director of Operations, you will be responsible for the Project Management, Project Financials and Project Quality. The ideal candidate will have strong experience in IoT-driven projects involving connected hardware, cloud platforms, mobile/web applications, and field deployments. This role bridges engineering, operations, vendors, and clients, ensuring projects are delivered on time, within scope, and on budget. Candidate must have exceptional leadership skills, and a passion for Project Delivery.

You'll be joining an amazing hard-working group that's changing the future of apartment and condo living.

ResponsibilitiesProject Management: Lead end-to-end IoT project lifecycles from requirements through deployment and handover.

Develop and maintain end to end project plans, schedules, milestones, and risk registers.

Track budgets, forecasts, and actuals, escalating risks proactively.

Manage multiple concurrent projects with varying levels of complexity.

Communicating effectively with Supply chain, General Contractors, Security.

Contractors and Field technicians regarding labor scheduling, material needs, project requirements and gathering feedback from the field.

Interface with engineering teams and client teams for project requirements and scope.

Manage General Contractors, Security Integrators, Subcontractors and Vendors with their expectations and deliverables.

Project handover with the highest quality.

Project financial reporting.

Continuous process improvements and cross teams' collaboration.

QualificationCollege Diploma or Degree with a specialization in Engineering and a PMP Certification 5+ years of project management experience in low voltage and IOT (Must) projects and experience working with Project Management Software and reporting 5+ years experience working in smart building solutions with the ability to troubleshoot hardware/software issues and provide solutions.

Including Access Control System programming (SALTO, ICT, Brivo), Smart Door Locks (SALTO and Alfred), Elevator Access Control (SALTO, ICT, Kantech). Experience in installation and commissioning of IP based Entry Phone systems. Deep experience in Low Voltage wiring. Networking knowledge, including thorough knowledge of Networking principles, LAN/WAN/VLAN Assignments, IP Assignments, Port Forwarding and Unifi Controller experience preferred. Experience in Remote Desktop Portals and Remote Desktop Management is a definite plus.

Experience managing CCTV configurations including LPR implementation. An excellent written and oral communicator, who pays attention to details, works collaboratively with cross functional teams. Ability to travel to client sites often.

Preferred

Requirements:

Bilingual French/English is an asset Knowledge in Cloud based applications and SaaS. Certified in SALTO, ICT and CCTV systems. Familiarity with the HVAC industry. Familiarity with multi-family residential construction and ability to read blueprints.

What We OfferA culture of ownership and autonomy - you will thrive if you are a self-starter and enjoy a fast-paced environment. Work with an incredible product - there is true belief across our team that we have the best product on the market. Trust and flexibility - work from home, unlimited paid time off, and flexible schedules. We care about your performance, not your hours. We trust you to manage your time in a way that works best for you. Competitive compensation structure and 100% employer-paid benefitsExtra perks: employee stock option packages, employer-paid benefits, 10-day holiday office shutdown each December, and support for professional growth.

Working With UsAs a proud equal-opportunity employer, we consider all applicants for employment and openly encourage those who identify as members of underrepresented communities to apply to join our growing team. Join us, leave your mark, and let's make something extraordinary, together.