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Tech Connect Chat Support Jobs in Arizona (NOW HIRING)

KBR

Senior IT Customer Support

Chandler, AZ · On-site

Title: Senior IT Customer Support Belong. Connect. Grow. with KBR! KBR's National Security ... Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ...

TTEC

Inbound Chat Sales Representative

Tempe, AZ · On-site

$23.50/hr

... connect with sophisticated customers and close larger deals using consultative written ... About TTEC TTEC is a global consulting, technology, and managed services company that helps brands ...

TEKsystems

Service Desk Analyst

Tucson, AZ · Remote

$29/hr

This role supports users through phone, chat, and collaboration tools , troubleshooting Windows ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TransPerfect

Employee Engagement Champion

Tempe, AZ · On-site

... and chat support, business process outsourcing, and global call center services. TRI offers ... technology solutions. TransPerfect provides equal employment opportunity to all individuals ...

Motorola

Ecosystem Support Specialist (Hybrid)

Tempe, AZ · Hybrid

$65K - $700K/yr

We build and connect technologies to help protect people, property and places. Our solutions foster ... Provide an exceptional customer experience across voice, email, and live chat workflows

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · Remote

$17 - $22.50/hr

Role Summary The Service Delivery Technician I provides technical support to clients within Trapp Technology's managed IT services environment through tickets, chat, and phone support. This role ...

Benepass

Manager, Customer Experience

Chandler, AZ · On-site

... technology-enabled industry. * Demonstrated experience leading a multi-channel support environment, including live chat and phone, and successfully launching or scaling new channels while maintaining ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site +1

$17 - $22.50/hr

Role Summary The Service Delivery Technician I provides technical support to clients within Trapp Technology's managed IT services environment through tickets, chat, and phone support. This role ...

Trapp Technology

IT Help Desk Level 2

Phoenix, AZ · On-site

$22 - $28/hr

... Technology's internal systems, technologies, services, and processes. Success includes ... Effectively supporting customers through ticket, chat, and phone channels under guidance

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Tech Connect Chat Support information

What is Tech Connect Chat Support?

Tech Connect Chat Support is a customer service role focused on assisting users with technical issues, questions, or troubleshooting through online chat platforms. Professionals in this position help customers resolve software or hardware problems, provide product guidance, and ensure a positive support experience. They often use real-time messaging to communicate, aiming to quickly and accurately address user concerns. This role requires strong technical knowledge, communication skills, and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Tech Connect Chat Support specialist, and why are they important?

To thrive as a Tech Connect Chat Support specialist, you need strong troubleshooting abilities, a solid understanding of relevant technical products or services, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and live chat platforms is usually required. Excellent written communication, patience, and problem-solving skills help build rapport and resolve customer issues efficiently. These competencies ensure timely, accurate support and high customer satisfaction in a fast-paced digital environment.

What are some common challenges faced in a Tech Connect Chat Support role, and how can they be managed?

In a Tech Connect Chat Support role, one of the most common challenges is efficiently handling multiple customer conversations simultaneously while maintaining a high standard of service. Additionally, resolving complex technical issues without the benefit of voice communication can require extra patience and clear written communication. Team members often rely on strong collaboration, using internal knowledge bases and escalation procedures when necessary. Staying organized and continuously updating technical knowledge can help manage these challenges effectively.

What are popular job titles related to Tech Connect Chat Support jobs in Arizona?

For Tech Connect Chat Support jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Tech Connect Chat Support jobs in Arizona look for?

The top searched job categories for Tech Connect Chat Support jobs in Arizona are:

What cities in Arizona are hiring for Tech Connect Chat Support jobs?

Cities in Arizona with the most Tech Connect Chat Support job openings:

Tech Connect Chat Support jobs near you
Infographic showing various Tech Connect Chat Support job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Service Representative

TransPerfect

Tempe, AZ • Remote

$15.25 - $20.75/hr

Full-time

Re-posted 10 days ago

TransPerfect rating

7.0

Company rating: 7.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

271st of 500 rated business services

Job description

TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Location: 1725 W. Greentree Drive, #101 Tempe AZ 85284

  • Performance Bonus
  • Career Advancements
  • State of the Art Game Room
  • Superior Employee Engagement Program

Customer Service Associates are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. The CSA manages calls for a Third Party Claims Administrator, and performs all duties as required for the Client Project Manager. Our Customer Service Associates are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.

  • Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
  • Communicates effectively and address customers' needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed
  • Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
  • Conducts themselves in a professional manner at all times - adheres to structured internet rules and regulations on the call center floor
  • Works continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productively
  • Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor
  • Works various shifts as dictated by the project
  • Attends all scheduled training as required
  • Accomplishes other general tasks as required or necessary

Qualifications

  • High School Diploma or General Equivalency Diploma preferred, 18 years or older
  • 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
  • Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
  • Ability to deal with customers from diverse backgrounds
  • Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy
  • Quality Customer Service Skills
  • Ability to handle escalated calls, with empathy and professionalism
  • Decision making and problem solving skills
  • Excellent time management skills

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

TransPerfect Connect (TPC)is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world's largest privately held provider of language services and globalization management technology solutions.

What TransPerfect employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

TransPerfect logo

About TransPerfect

Sourced by ZipRecruiter

TransPerfect was founded in 1992 with a simple mission to provide the highest quality language services to leading organizations worldwide. Started as a two-person company operating out of a dorm room, TransPerfect has spent nearly three decades solving global business challenges for our clients, and has turned into one of the most successful growth stories in the business world.

Industry

Translation services

Company size

5,001 - 10,000 Employees

Headquarters location

New York, NY, US

Year founded

1992

Social media

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