Episcopal School

About the job Customer Service Representative
Position: Customer Service Representative
Company: Episcopal School of Baton Rouge
Contract Details: Full time
Episcopal School of Baton Rouge is seeking a highly motivated and customer service-oriented individual to join our team as a Customer Service Representative. This is a full-time position with competitive salary and benefits.
As a Customer Service Representative, you will be the first point of contact for our school's parents, students, and visitors. Your main responsibility will be to provide exceptional customer service and support to all individuals who interact with our school. This includes answering phone calls, responding to emails, and greeting visitors in a friendly and professional manner.
Key Responsibilities:
- Serve as the primary point of contact for all incoming phone calls and emails, providing prompt and courteous assistance to parents, students, and visitors
- Greet and direct visitors to the appropriate person or department
- Provide information and assistance to parents and students regarding school policies, procedures, and events
- Process and maintain student enrollment and registration paperwork
- Assist with scheduling and coordinating school events and activities
- Maintain accurate and organized records of all interactions and transactions
- Collaborate with other school staff to ensure smooth operations and excellent customer service
- Handle and resolve any complaints or issues in a timely and professional manner
- Continuously seek ways to improve and enhance the customer service experience at our school
Qualifications:
- High school diploma or equivalent required; some college preferred
- Prior customer service experience, preferably in a school or educational setting
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and other computer applications
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and organizational skills
- Ability to remain calm and professional in high-stress situations
- Knowledge of Episcopal School of Baton Rouge and its mission is a plus
We are looking for a friendly, outgoing, and enthusiastic individual who is passionate about providing exceptional customer service. If you have a strong work ethic, excellent communication skills, and a desire to be a part of a dynamic team, we encourage you to apply for this position.
Join our team at Episcopal School of Baton Rouge and make a positive impact on our school community through your exceptional customer service skills. Apply now!