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Help Tech Chat Support Jobs (NOW HIRING)

PrideStaff

Chat and Ticket Support Specialist

Plano, TX · On-site

$20/hr

CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem ... Help customers troubleshoot issues and effectively navigate our products and services, utilizing ...

Zelis

Client Support Specialist

Morristown, NJ · On-site

$19 - $24/hr

Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for ... technology to improve productivity and service outcomes. Base Salary Range: $19.00 - $24.00 Zelis ...

Zelis

Client Support Specialist

Boston, MA · On-site

$19 - $24/hr

Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for ... technology to improve productivity and service outcomes. Base Salary Range: $19.00 - $24.00 Zelis ...

TEKsystems

Desktop Support

Portland, OR

$24 - $27/hr

... chat sessions • Learn, implement and train others on new technologies • Other duties as ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Zelis

Client Support Specialist

Atlanta, GA · On-site

$19 - $24/hr

Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for ... technology to improve productivity and service outcomes. Base Salary Range: $19.00 - $24.00 Zelis ...

TEKsystems

Desktop Support Analyst

Portland, OR · On-site

$24 - $27/hr

... helping employees maximize productivity through technology. Key Responsibilities * Provide ... Walk-up support centers or IT service areas * Remote support sessions * Virtual chat support

Apex Systems

IT Service Center

Rancho Cucamonga, CA · On-site

This role is responsible for providing Tier 1 technical support in a remote help desk environment ... Experience with chat support is a plus Everforth Apex is a world-class IT services company that ...

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Help Tech Chat Support information

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$27K

$43.5K

$66K

How much do help tech chat support jobs pay per year?

As of Sep 9, 2026, the average yearly pay for help tech chat support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

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Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Chat Support Representative - Journeys (Onsite)

Nashville, TN • On-site

Genesco
Retail • 10K+ employees
Learn more about Genescoexternal

$16.50 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

Genesco rating

4.9

Company rating: 4.9 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

88th of 105 rated fashion retailers

Job description

As a Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure. 

Job Responsibilities: 

  • Communicate with customers via phone to provide accurate and timely information on orders, promotions, shipments, product details, and returns. 
  • Foster strong customer relationships to enhance retention and loyalty. 
  • Work cross-functionally with internal teams to ensure seamless customer experience. 
  • Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance. 
  • Serve as a brand ambassador by upholding company values and delivering outstanding service. 
  • Apply coaching, feedback, and training to enhance performance and customer satisfaction. 
  • Ensure the security and privacy of customer information. 
  • Perform additional duties as required to support business operations. 

Job Requirements: 

  • High school diploma or GED. 
  • 1-2 years of customer service or retail experience preferred. 
  • Strong verbal, written, and interpersonal communication skills. 
  • Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations. 
  • Proficiency in learning and using new software applications. 
  • Excellent problem-solving and conflict resolution skills. 
  • Strong attention to detail and ability to multitask effectively. 
  • Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding. 
  • Fluent in English with strong typing skills (must meet minimum words-per-minute requirement). 

                What We Offer:

                • Weekly Pay: Enjoy the convenience of receiving your pay on a weekly basis
                • Paid Training: Start with two weeks of fully paid training to set you up for success
                • Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
                • Comprehensive Benefits Package, including:
                  • Medical, dental, and vision insurance
                  • 401(k) retirement plan
                  • Mental health wellness and support resources
                  • Prescription benefits
                  • Education assistance and student loan debt repayment support
                  • Domestic partner allowance
                  • And more!

                What Genesco employees say

                Pay

                Benefits

                Hours and flexibility

                Workplace

                Get the full story on Breakroom

                Genesco logo

                About Genesco

                Sourced by ZipRecruiter

                Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.

                Industry

                Retail

                Company size

                10,000+ Employees

                Headquarters location

                Nashville, TN, US

                Year founded

                1924

                Social media

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