Chat Agent
Fresno, CA · On-site
$15 - $19.50/hr
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ... Ability to adapt to changing processes and technologies.
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Chat Agent
Fresno, CA · On-site
$15 - $19.50/hr
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ... Ability to adapt to changing processes and technologies.
Accounting Support
Campbell, CA · On-site +1
$34/hr
May 13, 2026 We are seeking experienced finance professionals to provide omnichannel chat support for SMB (small and medium-sized business) owners. This role involves answering both general help ...
Accounting Support
Campbell, CA · On-site +1
$34/hr
May 13, 2026 We are seeking experienced finance professionals to provide omnichannel chat support for SMB (small and medium-sized business) owners. This role involves answering both general help ...
IT Helpdesk Specialist
Bakersfield, CA · On-site
$23.94 - $35.11/hr
Provide first and second-level IT technical support through phone, email, in-person, and chat ... Perform post-resolution follow-ups to help requests. * Support technology and audio-visual services ...
IT Helpdesk Specialist
Bakersfield, CA · On-site
$23.94 - $35.11/hr
Provide first and second-level IT technical support through phone, email, in-person, and chat ... Perform post-resolution follow-ups to help requests. * Support technology and audio-visual services ...
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · On-site +1
$30 - $40/hr
Experience managing chat, email, and phone support teams. * Ability to build and improve Intercom workflows, inbox rules, routing logic, macros, reports, automations, help center content, and ...
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · On-site +1
$30 - $40/hr
Experience managing chat, email, and phone support teams. * Ability to build and improve Intercom workflows, inbox rules, routing logic, macros, reports, automations, help center content, and ...
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · Remote
$30 - $40/hr
Experience managing chat, email, and phone support teams. * Ability to build and improve Intercom workflows, inbox rules, routing logic, macros, reports, automations, help center content, and ...
Customer Support Operations Manager - Intercom & Fin AI
Santee, CA · Remote
$30 - $40/hr
Experience managing chat, email, and phone support teams. * Ability to build and improve Intercom workflows, inbox rules, routing logic, macros, reports, automations, help center content, and ...
Customer Service Agent
$17.13/hr
... needed, to help resolve developer inquiries. Successful applicants are customer-focused and ... chat * At least 1 year programming or API level tech support experience * Proven ability to ...
Customer Service Agent
$17.13/hr
... needed, to help resolve developer inquiries. Successful applicants are customer-focused and ... chat * At least 1 year programming or API level tech support experience * Proven ability to ...
Customer Service Agent
$17.13/hr
... needed, to help resolve developer inquiries. Successful applicants are customer-focused and ... chat * At least 1 year programming or API level tech support experience * Proven ability to ...
Customer Service Agent
$17.13/hr
... needed, to help resolve developer inquiries. Successful applicants are customer-focused and ... chat * At least 1 year programming or API level tech support experience * Proven ability to ...
Service Desk Analyst I
Highland, CA · On-site
$20.25 - $27.75/hr
... chat support, or email support. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.Provides first contact ... help sheets, knowledge base articles, and Frequently Asked Questions (FAQ) lists for IT team ...
Service Desk Analyst I
Highland, CA · On-site
$20.25 - $27.75/hr
... chat support, or email support. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.Provides first contact ... help sheets, knowledge base articles, and Frequently Asked Questions (FAQ) lists for IT team ...
Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...
Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...
Service Desk Analyst I
Highland, CA · On-site
$20.25 - $27.75/hr
... live chat support, or email support. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides first ... help sheets, knowledge base articles, and Frequently Asked Questions (FAQ) lists for IT team ...
Service Desk Analyst I
Highland, CA · On-site
$20.25 - $27.75/hr
... live chat support, or email support. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides first ... help sheets, knowledge base articles, and Frequently Asked Questions (FAQ) lists for IT team ...
Service Desk Analyst I
Highland, CA · On-site
$20.25 - $27.75/hr
... live chat support, or email support. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides first ... help sheets, knowledge base articles, and Frequently Asked Questions (FAQ) lists for IT team ...
Service Desk Analyst I
Highland, CA · On-site
$20.25 - $27.75/hr
... live chat support, or email support. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides first ... help sheets, knowledge base articles, and Frequently Asked Questions (FAQ) lists for IT team ...
IT Helpdesk Support
Santa Clara, CA · On-site
... chat, and remote access. * Troubleshoot and Resolve Issues: Diagnose and resolve technical issues ... Experience: 6 years of experience in IT helpdesk support. * Operating System Mastery: Strong ...
IT Helpdesk Support
Santa Clara, CA · On-site
... chat, and remote access. * Troubleshoot and Resolve Issues: Diagnose and resolve technical issues ... Experience: 6 years of experience in IT helpdesk support. * Operating System Mastery: Strong ...
IT Support & Help Desk
San Clemente, CA · On-site +1
$70K - $90K/yr
JOB TITLE: IT Support & Help Desk EMPLOYMENT STATUS: Full Time, Operative Level LOCATION (In office or Hybrid): Stego Home Office in San Clemente, CA (flexibility to work remotely at the discretion ...
IT Support & Help Desk
San Clemente, CA · On-site +1
$70K - $90K/yr
JOB TITLE: IT Support & Help Desk EMPLOYMENT STATUS: Full Time, Operative Level LOCATION (In office or Hybrid): Stego Home Office in San Clemente, CA (flexibility to work remotely at the discretion ...
IT Support & Help Desk
San Clemente, CA · Hybrid
$70K - $90K/yr
JOB TITLE: IT Support & Help Desk EMPLOYMENT STATUS: Full Time, Operative Level LOCATION ( In office or Hybrid ): Stego Home Office in San Clemente, CA (flexibility to work remotely at the discretion ...
IT Support & Help Desk
San Clemente, CA · Hybrid
$70K - $90K/yr
JOB TITLE: IT Support & Help Desk EMPLOYMENT STATUS: Full Time, Operative Level LOCATION ( In office or Hybrid ): Stego Home Office in San Clemente, CA (flexibility to work remotely at the discretion ...
IT Support Services II - Help Desk
Palm Desert, CA · On-site
$65K - $71K/yr
Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. IT Support Services II-Help Desk We are seeking a ...
IT Support Services II - Help Desk
Palm Desert, CA · On-site
$65K - $71K/yr
Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. IT Support Services II-Help Desk We are seeking a ...
IT Support Services II - Help Desk
Palm Springs, CA · On-site
$65K - $71K/yr
Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. IT Support Services II-Help Desk We are seeking a ...
IT Support Services II - Help Desk
Palm Springs, CA · On-site
$65K - $71K/yr
Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. IT Support Services II-Help Desk We are seeking a ...
IT Help Desk Engineer
Redwood City, CA · On-site
The role involves being the first point of contact for technical support, ensuring employee ... chat with professionalism and urgency. • Provide white-glove customer assistance, including ...
IT Help Desk Engineer
Redwood City, CA · On-site
The role involves being the first point of contact for technical support, ensuring employee ... chat with professionalism and urgency. • Provide white-glove customer assistance, including ...
IT Help Desk Engineer
Redwood City, CA · On-site
As the first point of contact for technical support across the company, you will keep our employees ... Respond to customer issues via phone, email, and chat with professionalism and urgency. * Provide ...
IT Help Desk Engineer
Redwood City, CA · On-site
As the first point of contact for technical support across the company, you will keep our employees ... Respond to customer issues via phone, email, and chat with professionalism and urgency. * Provide ...
IT Support/Help Desk Specialist
Bell, CA · On-site
General information Name IT Support/Help Desk Specialist Ref # 2985 City Bell State California Country United States Function Information Technology Description & Requirements The IT Support / Help ...
IT Support/Help Desk Specialist
Bell, CA · On-site
General information Name IT Support/Help Desk Specialist Ref # 2985 City Bell State California Country United States Function Information Technology Description & Requirements The IT Support / Help ...
Be Seen First
Level 1 IT Support Specialist - Help Desk & Field Support
Riverside, CA · On-site
$25 - $30/hr
Position Summary Interlink Technology is seeking an IT Support Specialist to provide first-line technical support to our managed services clients. This position combines remote help desk support with ...
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Be Seen First
Level 1 IT Support Specialist - Help Desk & Field Support
Riverside, CA · On-site
$25 - $30/hr
Position Summary Interlink Technology is seeking an IT Support Specialist to provide first-line technical support to our managed services clients. This position combines remote help desk support with ...
Help Tech Chat Support information
What is the difference between Help Tech Chat Support vs Help Desk Technician?
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
What are popular job titles related to Help Tech Chat Support jobs in California? For Help Tech Chat Support jobs in California, the most frequently searched job titles are:
- Senior Help Desk Technician
- Independent Contractor Help Desk Technician
- Entry Level Ccna
- Remote Independent Contractor Help Desk Technician
- It Help Desk Technician
- Union Help Desk Technician
- Contractual Remote It Contract
- Entry Level Help Desk Technician
- Weekend Help Needed
- Remote Junior Help Desk Technician
What job categories do people searching Help Tech Chat Support jobs in California look for? The top searched job categories for Help Tech Chat Support jobs in California are:
What cities in California are hiring for Help Tech Chat Support jobs? Cities in California with the most Help Tech Chat Support job openings:
$15 - $19.50/hr
Full-time
Re-posted 2 days ago
Job description
Job Description
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.
Chat Agent Requirements and Qualifications
High school diploma or equivalent; college degree preferred.
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience is a plus but not required.
Strong problem-solving skills and the ability to think quickly and logically.
Proficiency in using computers and familiarity with chat and messaging platforms.
Ability to multitask effectively and handle multiple chat conversations simultaneously.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours, including evenings, weekends, and holidays if required.
Team player with strong interpersonal skills.
Ability to adapt to changing processes and technologies.