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Help Tech Chat Support Jobs in Santa Rosa, CA (NOW HIRING)

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa ... Providing remote IT support across a variety of systems and platforms * Solving complex challenges ...

Endsight

IT Help Desk Engineer

Napa, CA

$33.65 - $43.25/hr

Providing remote IT support across a variety of systems and platforms * Solving complex challenges ... Take pride in helping others succeed * Love mastering your tools and improving your craft

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

Providing remote IT support across a variety of systems and platforms * Solving complex challenges ... Take pride in helping others succeed * Love mastering your tools and improving your craft

NE-NERSC

HPC Scientific Support Engineer

Bodega Bay, CA

$158K - $267K/yr

Help define methods and procedures for new initiatives and coordinate activities when needed. In ... technologies to communicate with technical users (e.g., web, chat, email, discussion forums ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system. * Coordinate investigations to resolve information system issues. Conduct research to understand ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system. * Coordinate investigations to resolve information system issues. Conduct research to understand ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system. * Coordinate investigations to resolve information system issues. Conduct research to understand ...

The Mice Groups, Inc.

Mobile IT support

Santa Rosa, CA · On-site

$50/hr

This is a unique opportunity to support Client's broader IT Manufacturing organization and help ... Every day brings meaningful work across a diverse technology stack in support of Client s mission ...

The Mice Groups, Inc.

Mobile IT support

Sonoma, CA · On-site

$50/hr

This is a unique opportunity to support Client's broader IT Manufacturing organization and help ... Every day brings meaningful work across a diverse technology stack in support of Client s mission ...

Readdy

Technical User Support Intern

Sonoma, CA · On-site

$16.75 - $21.50/hr

Support our biweekly live webinar (Readdy Live) -- field technical questions in the chat during the session, help run the live Q&A, and follow up afterward with attendees whose problems need a deeper ...

New

Readdy

Technical User Support Intern

Santa Rosa, CA · On-site

$16.50 - $21/hr

Support our biweekly live webinar (Readdy Live) -- field technical questions in the chat during the session, help run the live Q&A, and follow up afterward with attendees whose problems need a deeper ...

New

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Santa Rosa, CA

Help Tech Chat Support information

See Santa Rosa, CA salary details

$29.5K

$47.5K

$72.2K

How much do help tech chat support jobs pay per year?

As of Sep 1, 2026, the average yearly pay for help tech chat support in Santa Rosa, CA is $47,538.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $51,400.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Santa Rosa, CA?

For Help Tech Chat Support jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Santa Rosa, CA look for?

The top searched job categories for Help Tech Chat Support jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Help Tech Chat Support jobs?

Cities near Santa Rosa, CA with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,538 per year, or $22.9 per hour.

IT Help Desk Engineer

Endsight

Napa, CA • On-site

$33.65 - $43.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

IT Help Desk Engineer
Department: Response Center
Employment Type: Full Time
Location: Napa
Compensation: $33.65 - $43.25 / hour
Description
Location: This role is expected to report to the Napa Office, additionally employees may also be required to travel to local client sites as business needs arise.
You're the kind of person who helps others succeed.
You're sharp, resourceful, and calm under pressure-the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you've got it handled.
But lately, you might be craving a team that matches your standards-where doing great work and helping others thrive go hand in hand.
That's where Endsight comes in.
Who We Are
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations-including nonprofits-to ensure their technology performs flawlessly so they can focus on what they do best.
We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university-you'll grow quickly, connect deeply, and do work that truly matters.
Purpose--What You'll Do
You'll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.
Your days will include:
  • Providing remote IT support across a variety of systems and platforms
  • Solving complex challenges with patience, curiosity, and a service-first mindset
  • Collaborating closely with teammates to create consistently excellent client experiences
  • Continuously learning new technologies and sharpening your craft
  • Heading onsite for hands-on installations, configurations, and troubleshooting as needed.

Who Thrives HereYou'll fit right in if you:
  • Take pride in helping others succeed
  • Love mastering your tools and improving your craft
  • Communicate clearly and stay composed under pressure
  • Are energized by teamwork and mutual respect
  • Want to grow in a place where your success helps everyone win

Qualifications
Required:
  • Must have 5 years minimum IT Help Desk
  • Must have 3 years IT MSP experience
  • Strong aptitude for Customer Service
  • Ability to organize and manage multiple priorities
  • Excellent analytical, verbal, and written communication skills
  • Ability to adapt quickly to new technologies and changing business requirements
  • Able and willing to collaborate as part of a team
  • Reliable Transportation and Current Driver's license
  • Respond to emergency situations effectively, maintaining poise and focus

Preferred:
  • Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
  • Bachelor's degree (in a related field) or equivalent experience
  • Strong Networking Skills

If you're ready to perform at a high level, learn like crazy, and make a real impact for the people you serve-Endsight is where you belong.
Apply today and let's build something excellent together.
Benefits...What You'll Get
  • Medical: Company pays 100% of the base plan for the employee and family
  • Dental & Vision
  • 401(k) with employer matching
  • Accrued Paid Time Off
  • 9 Paid Holidays
  • Career Pathing

Apply