ZipRecruiter

Log In

1

Help Desk Jobs in Santa Rosa, CA (NOW HIRING)

Endsight

IT Help Desk & Field Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

IT Help Desk & Field Engineer Department: Response Center Employment Type: Full Time Location: Napa Compensation: $28.84 - $43.25 / hour Description Location: This is a hybrid position; candidates ...

Endsight

IT Help Desk & Field Engineer

Napa, CA · Hybrid

$28.84 - $43.25/hr

Must have 3 years minimum IT Help Desk or Field/Onsite Engineer experience * Previous MSP experience Required * Reliable Transportation and Current Driver's license * Strong aptitude for Customer ...

Endsight

IT Help Desk & Field Engineer

Napa, CA · Hybrid

$28.84 - $43.25/hr

Must have 3 years minimum IT Help Desk or Field/Onsite Engineer experience * Previous MSP experience Required * Reliable Transportation and Current Driver's license * Strong aptitude for Customer ...

Front Porch

Technology Specialist

Santa Rosa, CA · On-site

$45 - $50/hr

Under the direction of the IT Help Desk Manager, this position is responsible for providing technical support and related technical service to all Front Porch business users as well as limited ...

Eurostampa

FRONT DESK COORDINATOR

Napa, CA

$18/hr

FRONT DESK COORDINATOR ID: 9371 Category: Entry Level Location: Napa State: CA Description JOB ... We also offer life insurance, disability coverage, and retirement plan options to help you plan for ...

Redwood Credit Union

IT Specialist I

Napa, CA · On-site

... Provide help-desk phone support to team members of the Redwood Group • Distribute reports to management • Execute all daily operational checklists in a timely manner to ensure duties are ...

IVX Health

FT Front Desk Coordinator

Santa Rosa, CA · On-site

$17.75 - $23/hr

FT Front Desk Coordinator | North Bay Area Market Location(s): Santa Rosa Infusion Center ... help redefine the patient experience from the moment someone walks through our doors. This is a ...

IVX Health

FT Front Desk Coordinator

Santa Rosa, CA

$27 - $29.70/hr

FT Front Desk Coordinator Santa Rosa, California, United States FT Front Desk Coordinator | North ... help redefine the patient experience from the moment someone walks through our doors. This is a ...

IVX Health

FT Front Desk Coordinator

Santa Rosa, CA · On-site

$27 - $29.70/hr

FT Front Desk Coordinator | North Bay Area Market Location(s): Santa Rosa Infusion Center ... help redefine the patient experience from the moment someone walks through our doors. This is a ...

IVX Health

FT Front Desk Coordinator

Santa Rosa, CA

$27 - $29.70/hr

FT Front Desk Coordinator | North Bay Area Market Location(s): Santa Rosa Infusion Center ... help redefine the patient experience from the moment someone walks through our doors. This is a ...

Endsight

IT Field Engineer

Napa, CA · On-site

Required : • Must have 3 years minimum IT Help Desk or Field/ Onsite Engineer experience • Previous MSP experience Required • Ability to configure, deploy, and support network infrastructure ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk JobsHelp Desk Jobs in Santa Rosa, CA

Help Desk information

See Santa Rosa, CA salary details

$13

$25

$37

How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Santa Rosa, CA is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Santa Rosa, CA? The most popular types of Help Desk jobs in Santa Rosa, CA are:
What are popular job titles related to Help Desk jobs in Santa Rosa, CA? For Help Desk jobs in Santa Rosa, CA, the most frequently searched job titles are:
What cities near Santa Rosa, CA are hiring for Help Desk jobs? Cities near Santa Rosa, CA with the most Help Desk job openings:
Help Desk jobs near you
IT Help Desk & Field Engineer

IT Help Desk & Field Engineer

Endsight

Napa, CA • On-site

$28.84 - $43.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

IT Help Desk & Field Engineer
Department: Response Center
Employment Type: Full Time
Location: Napa
Compensation: $28.84 - $43.25 / hour
Description
Location: This is a hybrid position; candidates must reside in San Francisco Bay area or surrounding cities to support onsite visits to local clients (prescheduled or emergency dispatch) as needed.
You're the kind of person who helps others succeed.
You're sharp, resourceful, and calm under pressure-the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you've got it handled.
But lately, you might be craving a team that matches your standards-where doing great work and helping others thrive go hand in hand.
That's where Endsight comes in.
Who We Are
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations-including nonprofits-to ensure their technology performs flawlessly so they can focus on what they do best.
We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university-you'll grow quickly, connect deeply, and do work that truly matters.
Purpose--What You'll Do
You'll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.
Your days will include:
  • Providing remote IT support across a variety of systems and platforms
  • Solving complex challenges with patience, curiosity, and a service-first mindset
  • Collaborating closely with teammates to create consistently excellent client experiences
  • Continuously learning new technologies and sharpening your craft
  • Heading onsite for hands-on installations, configurations, and troubleshooting as needed. This includes installing wired and wireless networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.

Who Thrives HereYou'll fit right in if you:
  • Take pride in helping others succeed
  • Love mastering your tools and improving your craft
  • Communicate clearly and stay composed under pressure
  • Are energized by teamwork and mutual respect
  • Want to grow in a place where your success helps everyone win

Qualifications
Required:
  • Must have 3 years minimum IT Help Desk or Field/Onsite Engineer experience
  • Previous MSP experience Required
  • Reliable Transportation and Current Driver's license
  • Strong aptitude for Customer Service
  • Ability to self-schedule and project plan for small engagements
  • Ability to organize and manage multiple priorities
  • Excellent analytical, verbal, and written communication skills
  • Ability to adapt quickly to new technologies and changing business requirements
  • Able and willing to collaborate as part of a team
  • Respond to emergency situations effectively, maintaining poise and focus

Preferred:
  • Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
  • Bachelor's degree (in a related field) or equivalent experience
  • Strong Networking Skills

If you're ready to perform at a high level, learn like crazy, and make a real impact for the people you serve-Endsight is where you belong.
Apply today and let's build something excellent together.
Benefits...What You'll Get
  • Medical: Company pays 100% of the base plan for the employee and family
  • Dental & Vision
  • 401(k) with employer matching
  • Accrued Paid Time Off
  • 9 Paid Holidays
  • Career Pathing

Apply