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It Help Desk Jobs in Santa Rosa, CA (NOW HIRING)

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa Compensation: $33.65 - $43.25 / hour Description Location: This role is expected to report to the Napa ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

Must have 5 years minimum IT Help Desk * Must have 3 years IT MSP experience * Strong aptitude for Customer Service * Ability to organize and manage multiple priorities * Excellent analytical, verbal ...

Endsight

IT Help Desk Engineer

Napa, CA

$33.65 - $43.25/hr

Must have 5 years minimum IT Help Desk * Must have 3 years IT MSP experience * Strong aptitude for Customer Service * Ability to organize and manage multiple priorities * Excellent analytical, verbal ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system. * Coordinate investigations to resolve information system issues. Conduct research to understand ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system. * Coordinate investigations to resolve information system issues. Conduct research to understand ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system. * Coordinate investigations to resolve information system issues. Conduct research to understand ...

Ensign Services, Inc.

IT Field Resource

Santa Rosa, CA · On-site

$70K - $80K/yr

Associate's or Bachelor's degree in Computer Science or equivalent hands-on experience in IT field support (e.g., Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands-on IT support experience in ...

Ensign Services

IT Field Resource

Santa Rosa, CA

$70K - $80K/yr

Associate's or Bachelor's degree in Computer Science or equivalent hands-on experience in IT field support (e.g., Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands-on IT support experience in ...

Ensign Services, Inc.

IT Field Resource

Sonoma, CA · On-site

$70K - $80K/yr

Associate's or Bachelor's degree in Computer Science or equivalent hands-on experience in IT field support (e.g., Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands-on IT support experience in ...

Ensign Services

IT Field Resource

Sonoma, CA · On-site

$70K - $80K/yr

Associate's or Bachelor's degree in Computer Science or equivalent hands-on experience in IT field support (e.g., Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands-on IT support experience in ...

SKYWALKER HOLDINGS LLC

IT Engineer

Nicasio, CA · On-site

$125K - $130K/yr

The engineer also serves as an advanced escalation resource for the help desk, providing technical ... Experience using IT service-management and remote-monitoring tools to manage incidents, requests ...

Skywalker Properties

IT Engineer

Nicasio, CA · On-site

The engineer also serves as an advanced escalation resource for the help desk, providing technical ... Experience using IT service-management and remote-monitoring tools to manage incidents, requests ...

Skywalker Holdings LLC

IT Engineer

Nicasio, CA · On-site

$125K - $130K/yr

The engineer also serves as an advanced escalation resource for the help desk, providing technical ... Experience using IT service-management and remote-monitoring tools to manage incidents, requests ...

Valen Talent Partners LLC

Be Seen First

IT Specialist

Santa Rosa, CA · On-site

$28 - $33/hr

Minimum 1 year of professional experience in an IT support, helpdesk, desktop support, or IT operations role. * Experience working in a managed IT environment with ticketing systems, documented ...

Valen Talent Partners LLC

Be Seen First

IT Specialist

Petaluma, CA · On-site

$28 - $33/hr

Minimum 1 year of professional experience in an IT support, helpdesk, desktop support, or IT operations role. * Experience working in a managed IT environment with ticketing systems, documented ...

WINESHIPPING COM LLC

IT Project Manager

Napa, CA · On-site

$111K - $132K/yr

JOB TITLE: IT Project Manager Working with wine is cool. Want to work with wine? Wineshipping is ... We combine deep expertise with innovative technology to help wineries grow. And yes - Wineshipping ...

Stefanini

Deskside Technician I

Windsor, CA · On-site

$22.25 - $28.25/hr

... IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Santa Rosa, CA

It Help Desk information

See Santa Rosa, CA salary details

$13

$25

$37

How much do it help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it help desk in Santa Rosa, CA is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.37 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Santa Rosa, CA?

The most popular types of It Help Desk jobs in Santa Rosa, CA are:

What are popular job titles related to It Help Desk jobs in Santa Rosa, CA?

For It Help Desk jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Santa Rosa, CA look for?

The top searched job categories for It Help Desk jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for It Help Desk jobs?

Cities near Santa Rosa, CA with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $52,648 per year, or $25.3 per hour.

IT Help Desk Engineer

Endsight

Napa, CA • On-site

$33.65 - $43.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

IT Help Desk Engineer
Department: Response Center
Employment Type: Full Time
Location: Napa
Compensation: $33.65 - $43.25 / hour
Description
Location: This role is expected to report to the Napa Office, additionally employees may also be required to travel to local client sites as business needs arise.
You're the kind of person who helps others succeed.
You're sharp, resourceful, and calm under pressure-the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you've got it handled.
But lately, you might be craving a team that matches your standards-where doing great work and helping others thrive go hand in hand.
That's where Endsight comes in.
Who We Are
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations-including nonprofits-to ensure their technology performs flawlessly so they can focus on what they do best.
We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university-you'll grow quickly, connect deeply, and do work that truly matters.
Purpose--What You'll Do
You'll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.
Your days will include:
  • Providing remote IT support across a variety of systems and platforms
  • Solving complex challenges with patience, curiosity, and a service-first mindset
  • Collaborating closely with teammates to create consistently excellent client experiences
  • Continuously learning new technologies and sharpening your craft
  • Heading onsite for hands-on installations, configurations, and troubleshooting as needed.

Who Thrives HereYou'll fit right in if you:
  • Take pride in helping others succeed
  • Love mastering your tools and improving your craft
  • Communicate clearly and stay composed under pressure
  • Are energized by teamwork and mutual respect
  • Want to grow in a place where your success helps everyone win

Qualifications
Required:
  • Must have 5 years minimum IT Help Desk
  • Must have 3 years IT MSP experience
  • Strong aptitude for Customer Service
  • Ability to organize and manage multiple priorities
  • Excellent analytical, verbal, and written communication skills
  • Ability to adapt quickly to new technologies and changing business requirements
  • Able and willing to collaborate as part of a team
  • Reliable Transportation and Current Driver's license
  • Respond to emergency situations effectively, maintaining poise and focus

Preferred:
  • Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
  • Bachelor's degree (in a related field) or equivalent experience
  • Strong Networking Skills

If you're ready to perform at a high level, learn like crazy, and make a real impact for the people you serve-Endsight is where you belong.
Apply today and let's build something excellent together.
Benefits...What You'll Get
  • Medical: Company pays 100% of the base plan for the employee and family
  • Dental & Vision
  • 401(k) with employer matching
  • Accrued Paid Time Off
  • 9 Paid Holidays
  • Career Pathing

Apply