Helpdesk Salaries Jobs in Santa Rosa, CA (NOW HIRING)

Salary: $89,266.12 - $108,530.24 Annually

Closing Date: Continuous

The Sheriff's Office seeks experienced, emergency law enforcement dispatchers!

Full-time and extra-help opportunities are available.

Dispatchers must have the flexibility to work all shifts, including days, holidays, weekends, swings, nights, and overtime as required.

This full working level in the Dispatcher job series is for individuals who have completed a year of law enforcement emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired.

Applicants selected for an interview will undergo skills and abilities testing using CritiCall (https://criticall911.com/dispatcher-testing/applicants). This is not a P.O.S.T. test. A T-Score or pass/fail letter will not be provided by the County of Sonoma Human Resources or the Sonoma County Sheriff’s Office.

Being a Dispatcher can be demanding, but those who have the fortitude and passion for this work will be rewarded with camaraderie and the opportunity to help others during the times they most need support.

In addition to compassion and empathy, the ideal candidates will possess many of the following:

• Significant experience working with the public and people in distress, as well as the ability to direct distressed callers through emergencies
• The ability to work swiftly, in stressful situations, to manage simultaneous situations
• Capacity to remain calm, clear, and in control
• Excellent communication and problem-solving skills
• The ability to read maps and provide clear directions
• Proficiency in basic computer programs, including Microsoft Office applications (Word and Excel)
• The ability to type quickly and accurately

Extra-help employees relieve or augment permanent staff. Intermittent, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. They do not receive most regular employee benefits such as long-term disability insurance coverage, accrual of vacation, participation in the County retirement program, or eligibility to take promotional examinations. Intermittent, extra-help employees are limited in their employment to a maximum of 1,380 hours within any twelve‑month consecutive period. Eligible extra‑help employees may qualify for a County contribution toward medical coverage.

Working at the County of Sonoma offers expansive opportunities for growth and development, a challenging and rewarding work environment, and the satisfaction of knowing you are helping to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, and 12 paid holidays per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Staff Development/Wellness - Annual benefit allowances up to $850, and ongoing education/training opportunities
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - Eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Additional Benefits - Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

*Salary is negotiable within the established range for the position and benefits described herein do not represent a contract and may be changed without notice. For more information, including minimum qualifications, and to apply, visit www.yourpath2sonomacounty.org or call 707-565-2331. The County of Sonoma is an Equal Opportunity Employer. We value diversity and are committed to having a workforce that is representative of the communities we serve.