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It Helpdesk Manager Jobs in Santa Rosa, CA (NOW HIRING)

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizations-including ...

PACE Supply

IT Technology Specialist

Rohnert Park, CA · On-site

$32 - $42/hr

As a Technology / Help Desk Specialist, you will be required to provide technical support to the ... Performs other assignments from time to time as requested by Supervisor or Manager to achieve ...

PACE Supply

IT Technology Specialist

Rohnert Park, CA · On-site

As a Technology / Help Desk Specialist, you will be required to provide technical support to the ... Performs other assignments from time to time as requested by Supervisor or Manager to achieve ...

PACE Supply

IT Technology Specialist

Rohnert Park, CA · On-site

$32 - $42/hr

As a Technology / Help Desk Specialist, you will be required to provide technical support to the ... Performs other assignments from time to time as requested by Supervisor or Manager to achieve ...

Endsight

IT Help Desk Engineer

Napa, CA

$28.84 - $43.25/hr

Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizations-including ...

Akima, LLC

IT Project Manager

Petaluma, CA · On-site

$113K - $134K/yr

Tuvli (An Akima company) is looking for an IT Project Manager to work in Petaluma, California. To join our team of outstanding professionals, apply today! Responsibilities * Manages the day-to-day ...

Valen Talent Partners LLC

Be Seen First

IT Specialist

Santa Rosa, CA · On-site

$28 - $33/hr

Minimum 1 year of professional experience in an IT support, helpdesk, desktop support, or IT operations role. * Experience working in a managed IT environment with ticketing systems, documented ...

Posted today

Valen Talent Partners LLC

Be Seen First

IT Specialist

Petaluma, CA · On-site

$28 - $33/hr

Minimum 1 year of professional experience in an IT support, helpdesk, desktop support, or IT operations role. * Experience working in a managed IT environment with ticketing systems, documented ...

Posted today

Solairus Aviation

IT Specialist

Petaluma, CA · On-site

$25 - $32/hr

Minimum 1 year of professional experience in an IT support, helpdesk, desktop support, or IT operations role. * Experience working in a managed IT environment with ticketing systems, documented ...

Graton Resort & Casino

IT PROJECT MANAGER

Rohnert Park, CA

$109K - $129K/yr

The IT Project Manager is part of a highly collaborative IT solutions team that works closely together to tackle projects ranging from enterprise infrastructure to software implementations and ...

Graton Resort & Casino

IT PROJECT MANAGER

Rohnert Park, CA · On-site

$109K - $129K/yr

The IT Project Manager is part of a highly collaborative IT solutions team that works closely together to tackle projects ranging from enterprise infrastructure to software implementations and ...

Graton Resort & Casino

IT PROJECT MANAGER

Rohnert Park, CA · On-site

$109K - $129K/yr

The IT Project Manager is part of a highly collaborative IT solutions team that works closely together to tackle projects ranging from enterprise infrastructure to software implementations and ...

SKYWALKER HOLDINGS LLC

IT Engineer

Nicasio, CA

$125K - $130K/yr

The engineer also serves as an advanced escalation resource for the help desk, providing technical ... Experience using IT service-management and remote-monitoring tools to manage incidents, requests ...

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It Helpdesk Manager information

See Santa Rosa, CA salary details

$41K

$91.6K

$136.1K

How much do it helpdesk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for it helpdesk manager in Santa Rosa, CA is $91,601.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $109,300.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Santa Rosa, CA? The most popular types of It Helpdesk jobs in Santa Rosa, CA are:
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It Helpdesk Manager jobs near you

IT Help Desk Engineer

Endsight

Napa, CA • On-site

$28.84 - $43.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

IT Help Desk Engineer
Department: Response Center
Employment Type: Full Time
Location: Napa
Compensation: $28.84 - $43.25 / hour
Description
Location: This role is fully remote; however, employees must reside within California's San Francisco Bay Area region, this includes the East, South, and North Bay. While day-to-day work is performed remotely, team members are encouraged to utilize our Napa office for collaboration, and periodic in-person meetings and team events are held there. Employees may also be required to travel to local client sites as business needs arise.
You're the kind of person who helps others succeed.
You're sharp, resourceful, and calm under pressure-the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you've got it handled.
But lately, you might be craving a team that matches your standards-where doing great work and helping others thrive go hand in hand.
That's where Endsight comes in.
Who We Are
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations-including nonprofits-to ensure their technology performs flawlessly so they can focus on what they do best.
We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university-you'll grow quickly, connect deeply, and do work that truly matters.
Purpose--What You'll Do
You'll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.
Your days will include:
  • Providing remote IT support across a variety of systems and platforms
  • Solving complex challenges with patience, curiosity, and a service-first mindset
  • Collaborating closely with teammates to create consistently excellent client experiences
  • Continuously learning new technologies and sharpening your craft
  • Heading onsite for hands-on installations, configurations, and troubleshooting as needed.

Who Thrives HereYou'll fit right in if you:
  • Take pride in helping others succeed
  • Love mastering your tools and improving your craft
  • Communicate clearly and stay composed under pressure
  • Are energized by teamwork and mutual respect
  • Want to grow in a place where your success helps everyone win

Qualifications
Required:
  • Must have 5 years minimum IT Help Desk
  • Previous MSP experience Required
  • Reliable Transportation and Current Driver's license
  • Strong aptitude for Customer Service
  • Ability to self-schedule and project plan for small engagements
  • Ability to organize and manage multiple priorities
  • Excellent analytical, verbal, and written communication skills
  • Ability to adapt quickly to new technologies and changing business requirements
  • Able and willing to collaborate as part of a team
  • Respond to emergency situations effectively, maintaining poise and focus

Preferred:
  • Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
  • Bachelor's degree (in a related field) or equivalent experience
  • Strong Networking Skills

If you're ready to perform at a high level, learn like crazy, and make a real impact for the people you serve-Endsight is where you belong.
Apply today and let's build something excellent together.
Benefits...What You'll Get
  • Medical: Company pays 100% of the base plan for the employee and family
  • Dental & Vision
  • 401(k) with employer matching
  • Accrued Paid Time Off
  • 9 Paid Holidays
  • Career Pathing

Apply