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It Helpdesk Manager Jobs in Santa Rosa, CA (NOW HIRING)

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$70 - $90/hr

Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too.We partner with small and mid‑sized organizations--including ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizations-including ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizations-including ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizations--including ...

Boisset Collection

IT Support Technician

Saint Helena, CA · On-site

$70K - $75K/yr

Respond to and manage support requests through the IT ticketing system. * Provide both remote and ... Follow established cybersecurity policies and help identify or escalate potential security ...

New

Akima, LLC

IT Project Manager

Petaluma, CA · On-site

$113K - $134K/yr

Tuvli (An Akima company) is looking for an IT Project Manager to work in Petaluma, California. To join our team of outstanding professionals, apply today! Responsibilities * Manages the day-to-day ...

WINESHIPPING COM LLC

IT Project Manager

Napa, CA · On-site

$111K - $132K/yr

JOB TITLE: IT Project Manager Working with wine is cool. Want to work with wine? Wineshipping is ... We combine deep expertise with innovative technology to help wineries grow. And yes - Wineshipping ...

Valen Talent Partners LLC

Be Seen First

IT Specialist

Santa Rosa, CA · On-site

$28 - $33/hr

Minimum 1 year of professional experience in an IT support, helpdesk, desktop support, or IT operations role. * Experience working in a managed IT environment with ticketing systems, documented ...

Valen Talent Partners LLC

Be Seen First

IT Specialist

Petaluma, CA · On-site

$28 - $33/hr

Minimum 1 year of professional experience in an IT support, helpdesk, desktop support, or IT operations role. * Experience working in a managed IT environment with ticketing systems, documented ...

Graton Resort & Casino

IT PROJECT MANAGER

Rohnert Park, CA · On-site

$109K - $129K/yr

The IT Project Manager is part of a highly collaborative IT solutions team that works closely together to tackle projects ranging from enterprise infrastructure to software implementations and ...

Graton Resort & Casino

IT PROJECT MANAGER

Rohnert Park, CA · On-site

$109K - $129K/yr

The IT Project Manager is part of a highly collaborative IT solutions team that works closely together to tackle projects ranging from enterprise infrastructure to software implementations and ...

SKYWALKER HOLDINGS LLC

IT Engineer

Nicasio, CA · On-site

$125K - $130K/yr

The engineer also serves as an advanced escalation resource for the help desk, providing technical ... Experience using IT service-management and remote-monitoring tools to manage incidents, requests ...

Skywalker Properties

IT Engineer

Nicasio, CA · On-site

The engineer also serves as an advanced escalation resource for the help desk, providing technical ... Experience using IT service-management and remote-monitoring tools to manage incidents, requests ...

Skywalker Holdings LLC

IT Engineer

Nicasio, CA · On-site

$125K - $130K/yr

The engineer also serves as an advanced escalation resource for the help desk, providing technical ... Experience using IT service-management and remote-monitoring tools to manage incidents, requests ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Santa Rosa, CA

It Helpdesk Manager information

See Santa Rosa, CA salary details

$41K

$91.6K

$136.1K

How much do it helpdesk manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for it helpdesk manager in Santa Rosa, CA is $91,601.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $109,300.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Santa Rosa, CA?

The most popular types of It Helpdesk jobs in Santa Rosa, CA are:

What are popular job titles related to It Helpdesk Manager jobs in Santa Rosa, CA?

For It Helpdesk Manager jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Santa Rosa, CA look for?

The top searched job categories for It Helpdesk Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for It Helpdesk Manager jobs?

Cities near Santa Rosa, CA with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you

IT Help Desk Engineer

Endsight

Napa, CA • On-site

$70 - $90/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

IT Help Desk Engineer

Department: Response Center

Employment Type: Full Time

Location: Napa

Compensation: $33.65 - $43.25 / hour

Description

Location: This role is expected to report to the Napa Office, additionally employees may also be required to travel to local client sites as business needs arise.

You’re the kind of person who helps others succeed.

You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled.

But lately, you might be craving a team that matches your standards—where doing great work and helping others thrive go hand in hand.

That’s where Endsight comes in.

Who We Are

Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.We partner with small and mid‑sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.
We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters.

Purpose--What You'll Do

You’ll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.

Your days will include:

  • Providing remote IT support across a variety of systems and platforms
  • Solving complex challenges with patience, curiosity, and a service‑first mindset
  • Collaborating closely with teammates to create consistently excellent client experiences
  • Continuously learning new technologies and sharpening your craft
  • Heading onsite for hands‑on installations, configurations, and troubleshooting as needed.
Who Thrives Here

You’ll fit right in if you:

  • Take pride in helping others succeed
  • Love mastering your tools and improving your craft
  • Communicate clearly and stay composed under pressure
  • Are energized by teamwork and mutual respect
  • Want to grow in a place where your success helps everyone win
Qualifications

Required:

  • Must have 5 years minimum IT Help Desk
  • Must have 3 years IT MSP experience
  • Strong aptitude for Customer Service
  • Ability to organize and manage multiple priorities
  • Excellent analytical, verbal, and written communication skills
  • Ability to adapt quickly to new technologies and changing business requirements
  • Able and willing to collaborate as part of a team
  • Reliable Transportation and Current Driver's license
  • Respond to emergency situations effectively, maintaining poise and focus

Preferred:

  • Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
  • Bachelor's degree (in a related field) or equivalent experience
  • Strong Networking Skills

If you’re ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong.

Benefits...What You’ll Get
  • Medical: Company pays 100% of the base plan for the employee and family
  • Dental & Vision
  • 401(k) with employer matching
  • Accrued Paid Time Off
  • 9 Paid Holidays
  • Career Pathing
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