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It Helpdesk Manager Jobs in Santa Rosa, CA (NOW HIRING)

Ensign Services, Inc.

IT Field Resource

Santa Rosa, CA · On-site

$70K - $80K/yr

Manage mobile devices through MDM to keep team members connected, secure, and productive. * Respond ... g., Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands-on IT support experience in ...

Ensign Services

IT Field Resource

Sonoma, CA

$70K - $80K/yr

Manage mobile devices through MDM to keep team members connected, secure, and productive. * Respond ... g., Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands-on IT support experience in ...

Ensign Services, Inc.

IT Field Resource

Sonoma, CA · On-site

$70K - $80K/yr

Manage mobile devices through MDM to keep team members connected, secure, and productive. * Respond ... g., Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands-on IT support experience in ...

Ensign Services

IT Field Resource

Santa Rosa, CA · On-site

$70K - $80K/yr

Manage mobile devices through MDM to keep team members connected, secure, and productive. * Respond ... g., Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands-on IT support experience in ...

Ensign Services

IT Field Resource

Sonoma, CA · On-site

$70 - $80/hr

Manage mobile devices through MDM to keep team members connected, secure, and productive. * Respond ... Help Desk Tier 1, Tier 2, or Tier 3). * 5+ years of hands‑on IT support experience in ...

Akima

IT Project Manager with Security Clearance

Petaluma, CA · On-site

$113K - $134K/yr

Tuvli (An Akima company) is looking for an IT Project Manager to work in Petaluma, California. To join our team of outstanding professionals, apply today! Responsibilities * Manages the day-to-day ...

Petaluma Health Center

IT Network Engineer

Petaluma, CA · On-site

$50 - $60/hr

The IT Network Engineer is responsible for connecting PHC with its growing network of clinics, as ... Management of existing networking devices such as switches, routers, circuits, wireless etc. in ...

Petaluma Health Center

IT Network Engineer

Petaluma, CA

$50 - $60/hr

The IT Network Engineer is responsible for connecting PHC with its growing network of clinics, as ... Management of existing networking devices such as switches, routers, circuits, wireless etc. in ...

Petaluma Health Center

IT Network Engineer

Petaluma, CA · On-site

$50 - $60/hr

The IT Network Engineer is responsible for connecting PHC with its growing network of clinics, as ... Management of existing networking devices such as switches, routers, circuits, wireless etc. in ...

Petaluma Health Center

IT Network Engineer

Petaluma, CA

$50 - $60/hr

The IT Network Engineer is responsible for connecting PHC with its growing network of clinics, as ... Management of existing networking devices such as switches, routers, circuits, wireless etc. in ...

U.S. Navy

IT Support Specialist

Penngrove, CA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Eldridge, CA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Inverness, CA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Sonoma, CA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Kenwood, CA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Occidental, CA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Sonoma, CA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Woodacre, CA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Santa Rosa, CA

It Helpdesk Manager information

See Santa Rosa, CA salary details

$41K

$91.6K

$136.1K

How much do it helpdesk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for it helpdesk manager in Santa Rosa, CA is $91,601.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $109,300.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Santa Rosa, CA?

The most popular types of It Helpdesk jobs in Santa Rosa, CA are:

What are popular job titles related to It Helpdesk Manager jobs in Santa Rosa, CA?

For It Helpdesk Manager jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Santa Rosa, CA look for?

The top searched job categories for It Helpdesk Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for It Helpdesk Manager jobs?

Cities near Santa Rosa, CA with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you

IT Field Resource

Ensign Services, Inc.

Santa Rosa, CA • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Ensign Group rating

6.5

Company rating: 6.5 out of 10

Based on 168 frontline employees who took The Breakroom Quiz

613th of 898 rated healthcare providers

Job description

IT Field Resource
Position Type: Full Time, exempt employee.
Salary: $70,000 - $80,000 annually, DOE; may be eligible for bonus.
Location: This position supports the Northern California area/market,and requires extensive travel (75%+). The ideal candidate will reside near Vallejo, Sonoma, or Santa Rosa, CA.
About the Company:
Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc., which is a national leader in the operation of skilled nursing, senior living, rehabilitation, home health, hospice, and other healthcare services. ESI is known as the "Service Center" and provides the facilities and leaders it serves with "back-office" support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting.
We seek individuals who thrive in a dynamic environment, embrace continuous learning, and are passionate about making a meaningful impact. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership ("CAPLICO") seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity:
We are seeking an energetic IT Field Resource to support facilities through a mix of remote ticket resolution and onsite troubleshooting. This role requires significant travel to support our market facilities, ensuring reliable and fully functional systems. If you are an IT professional who values teamwork, ownership, and hands-on support, this role allows you to travel while directly supporting skilled nursing home teams and the systems they rely on every day.
Job Duties and Responsibilities include, but are not limited to:
  • Serve as a trusted IT partner to Facility Administration, Nursing teams, and Service Center team members, ensuring they have the tools and support needed to focus on resident care.
  • Support facilities by coordinating the deployment, service, and ordering of IT equipment that enables reliable daily operations.
  • Work collaboratively with teams and vendors to install and support networking and telecommunications equipment.
  • Guide facilities through warranty requests and equipment returns, helping resolve issues quickly and smoothly.
  • Collaborate closely with fellow Field Operations team members to share knowledge, support one another, and achieve shared goals.
  • Manage mobile devices through MDM to keep team members connected, secure, and productive.
  • Respond to Zendesk support requests and prepare equipment quotes with a service-oriented, customer-first approach.
  • Contribute to IT projects by coordinating efforts, communicating progress, and supporting successful outcomes for the facilities we serve.
  • Maintain accurate information in the ServiceNow directory to support access, communication, and operational continuity.
  • Travel out of market to participate in team meetings and culture events, strengthening relationships and collaboration across the organization.
  • Create and adjust monthly schedules as needed.
  • Reconcile AMEX and Concur expenses accurately, supporting responsible stewardship of company resources.
  • Demonstrate and uphold Ensign's CAPLICO core values.

Preferred Qualifications:
  • Associate's or Bachelor's degree in Computer Science or equivalent hands-on experience in IT field support (e.g., Help Desk Tier 1, Tier 2, or Tier 3).
  • 5+ years of hands-on IT support experience in environments serving 100+ users and/or multiple locations.
  • Good troubleshooting methodologies and basic knowledge of, including but not limited to the following:
    • Windows OS 10, 11 and Office 365.
    • Computer Devices and Printer/Scanner configuration and support that include: HP Computers, Lenovo Computers, Dell Computers, Xerox, Konica Minolta, Ricoh, Microsoft Suite, Citrix, Active Directory, Workday, Edge, Chrome, Chrome OS, Apple iOS, Android Devices, iPhone, Zendesk, Service Now, and Imaging Computers.
    • Networking fundamentals and protocols and structured cabling.
    • Information security practices.
    • Mobile device management and configuration practices.
    • IT cabling infrastructure.
  • Outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email.
  • Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
  • Ability to prioritize, multitask and work under time constraints.
  • Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
  • Ability to be flexible and adapt to changes in regard to expectations and the organization.
  • Ability to hold peers accountable for and work as a team to achieve success.
  • Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day.
  • Experience working with multiple vendors, building relationships, and identifying new and exciting technologies to advance our ecosystem.

Working Conditions:
We support 24/7 operations. This position requires extensive travel (75%+), must be able drive distances of up to 4 hours as needed. Monthly, or as needed, air travel is also necessary in this position. Most work is performed in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areas may be necessary in specific situations. This position does pose some risk of injury from falls, burns from equipment, odors, exposed to dust, disinfectants, hazardous chemicals, tobacco smoke, and other air contaminants.
Additional Information:
  • Pre-employment criminal background screening required.

What We Offer:
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee's professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com.
Ensign Services, Inc. is an equal opportunity employer. If you need assistance or accommodation during the application process, please contact us at 888-659-3616.
Job ID: 1696

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