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Remote It Helpdesk Jobs in Santa Rosa, CA (NOW HIRING)

First American

IT Quality Analyst - Remote

Santa Rosa, CA · Remote

$73K - $98K/yr

As an IT Quality Analyst, you'll play a critical role in ensuring our software solutions meet the highest standards and deliver exceptional user experiences. You'll collaborate with developers ...

Embtel Inc

OMS Support Engineer

Bodega Bay, CA · Remote

We EMBTEL, Inc one of the fastest growing IT Staffing & Recruitment Company in the US. We are U.S ... Bay Area California (Remote) Duration : 12+ Months skills: * At least 4 years of experience in ...

CoorsTek

AI Deployment Engineer

Yountville, CA · On-site +1

Help users make sound decisions while ensuring the resulting solutions meet enterprise technical ... Partner with IT architecture, security, infrastructure, data, and application teams, to ensure ...

micro1 AI

Technology Transactions Counsel

Santa Rosa, CA · On-site +1

$350K - $410K/hr

Remote (opportunity to work from our SF office) The Role We are looking for a high-potential ... Help shape scalable legal processes as the company and its commercial relationships grow in ...

Endsight

Client Strategy Associate

Napa, CA · Remote

Remote, Must be local to the Napa, CA Area You're the kind of person who brings clarity to ... Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help ...

Endsight

Client Strategy Associate

Napa, CA · Remote

$65K - $80K/yr

Remote, Must be local to the Napa, CA Area You're the kind of person who brings clarity to ... Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help ...

HSS Careers

Remote Insurance Agent

Napa, CA · Remote

$69K - $150K/yr

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy ... information about their benefits and protection options. You'll educate clients, recommend ...

HSS Careers

Remote Insurance Agent

Santa Rosa, CA · Remote

$69K - $150K/yr

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy ... information about their benefits and protection options. You'll educate clients, recommend ...

HSS Careers

Remote Insurance Agent

Petaluma, CA · Remote

$69K - $150K/yr

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy ... information about their benefits and protection options. You'll educate clients, recommend ...

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All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Santa Rosa, CA

Remote It Helpdesk information

See Santa Rosa, CA salary details

$13

$25

$37

How much do remote it helpdesk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote it helpdesk in Santa Rosa, CA is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.37 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Santa Rosa, CA?

The most popular types of It Helpdesk jobs in Santa Rosa, CA are:

What job categories do people searching Remote It Helpdesk jobs in Santa Rosa, CA look for?

The top searched job categories for Remote It Helpdesk jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Remote It Helpdesk jobs?

Cities near Santa Rosa, CA with the most Remote It Helpdesk job openings:

Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $52,648 per year, or $25.3 per hour.

IT Quality Analyst - Remote

First American

Santa Rosa, CA • Remote

$73K - $98K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Test software thoroughly to ensure flawless operation and compliance with standards.

  • Develop and execute automated and manual test scripts for new and modified applications.

  • Partner with programmers and business units to create and validate test plans.

Job description

Who We AreJoin a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoDo you have a passion for quality and precision? As an IT Quality Analyst, you'll play a critical role in ensuring our software solutions meet the highest standards and deliver exceptional user experiences. You'll collaborate with developers, business units, and stakeholders to test, validate, and improve applications that power our organization. If you thrive on problem-solving and driving excellence, this is your opportunity to make an impact.

HOW YOU'LL CONTRIBUTE

  • Test software thoroughly to ensure flawless operation and compliance with standards.

  • Develop and execute automated and manual test scripts for new and modified applications.

  • Review program documentation, diagrams, and flowcharts to confirm functionality and adherence to guidelines.

  • Participate in agile ceremonies where applicable.

  • Partner with programmers and business units to create and validate test plans.

  • Analyze workflows and recommend quality improvements for future configurations.

  • Write and maintain documentation for testing procedures and results.

  • Report progress on problem resolution and suggest process enhancements.

  • Perform duties outside normal work hours when business needs arise.

WHAT YOU'LL BRING

  • Bachelor's degree in IT, Business, or equivalent experience.

  • 2-5 years of IT QA experience, including automated testing with third-party tools.

  • Experience with Leapworks or other test automation preferred but not required.

  • Experience in agile/scrum methodologies.

  • Strong proficiency in PC Windows and mainframe CICS environments.

  • Solid understanding of IT concepts, applications, and QA methodologies.

  • Knowledge of testing approaches such as black box, white box, smoke, and unit testing.

  • Ability to measure test effectiveness, track progress, and report results transparently.

  • Experience with Jira and Confluence for test management and collaboration.

  • Exceptional communication and interpersonal skills.

  • Capacity to learn quickly and adapt to new testing methodologies.

  • Expertise in business processes and commitment to end-user perspective.

Pay Range: $73,900.00 - $98,500.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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